Danny Batchelor is an excellent salesman he wasn’t pushy and gave me time to look at and sit in the Kuga.I didn’t come to buy just to look but I felt comfortable with Danny and left a deposit.He gave me a generous trade in on my Merc allowing me to purchase.He answered all my questions and was very helpful as I am not so good doing things on my phone.Thank you very much Danny I give him 5 stars.Sue Branson

Very happy with the way the sales team treated me,My enquiry was dealt with promptly with all my question answered

Poor customer relations

Absolutely great ... very polite regularly updates on my phone... coffee and toilet 🚻 availability... highly recommendThank you

Thanks for reminding me me toLeave you feedback .Unfortunately my experience was very negative .

I’ve ordered one from Essex Ford dunton on sat but I’m gutted I see this morning you have some new Ford Kuga stline x in stock

I had the long block of my engine replaced in January 2025 due to a known fault. This meant it had a 1 year warranty. However in my last service 1st April 2026 my local garage noticed evidence of oil leaks. They know about the replacement last year and said this shouldn't be happening especially so soon after it was fitted. They suggested I got in touch with Ford to let them know and see what could be done. I tried calling ford customer care but was told because of the age of the vehicle they couldn't help and to contact the dealership. They said I'd need to book in for an investigation costing £144. I'm reluctant to do this as I assume it is due to a fault with the part or fitting and I spent thousands of pounds last year replacing the long block. Could you please advise?

I am writing regarding the Approved Used Ford Kuga PHEV ST-Line X (Registration: EF74XMA) that I purchased from Lookers Ford Chelmsford on 15 November 2025.Since purchasing the vehicle, two significant issues have arisen which remain unresolved.The first relates to a loud buzzing noise coming from the digital instrument cluster when the ignition is switched on. This issue was inspected by my local Ford dealership, Group 1 Ford Wokingham, on 9 December 2025. Following their investigation, I was advised by the dealership and Ford UK that this is a known issue currently under investigation and that there is presently no confirmed repair or resolution available.The second issue concerns Safety Notice 25SC4 issued by Ford, which advises that the high-voltage battery on my vehicle should not be charged beyond 80%. This restriction significantly reduces the usable electric capacity of the vehicle.I purchased a PHEV specifically to maximise electric driving and reduce reliance on petrol. The charging restriction materially reduces the electric range available and means I must rely more heavily on the petrol engine for journeys that were intended to be completed in electric mode. This increases fuel costs and results in greater use of the internal combustion engine, particularly for short journeys.In addition to the above, I am increasingly concerned about the wider implications of these unresolved defects and the outstanding safety recall on the vehicle’s residual value and my ability to resell the car in the future. A vehicle with known, unresolved faults and active safety recalls is likely to be less attractive to prospective buyers and may suffer a reduction in market value. This creates an ongoing financial disadvantage and uncertainty for me as the owner, particularly if these matters remain unresolved for a prolonged period.I have contacted Ford Customer Services directly regarding both matters and understand that these issues are currently under investigation and that there is currently no confirmed resolution available.As the vehicle was purchased on 15 November 2025, it remains within the first six months of ownership. My understanding is that under the Consumer Rights Act 2015, any faults identified within the first six months are presumed to have been present or developing at the time of sale unless proven otherwise.As the vehicle was supplied by your dealership as a Ford Approved Used vehicle, and given that both the instrument cluster fault and the HV battery safety recall (originally issued by Ford on 4 November 2025, prior to my purchase) are confirmed known issues with no current repair available, I believe the vehicle may not meet the standards required under the Consumer Rights Act 2015. Under the Act, goods supplied by a trader must be of satisfactory quality, fit for purpose and free from inherent defects.As the selling dealer, I understand that the contract of sale is with Lookers Ford Chelmsford. I would therefore appreciate your response outlining how the dealership intends to address these issues and what remedies may be available should a repair not be possible within a reasonable timeframe.I would also appreciate confirmation of the options available should the faults not be rectified within a reasonable time, noting that under the Consumer Rights Act 2015 I may have the right to reject the vehicle or seek a partial refund if it cannot be made fit for purpose.I hope these matters can be resolved promptly and look forward to hearing from you.

All the cars we viewed were not valeted and 3 of the 5 cars smelt of dogs with dog hairs in the fabric. Terrible experience and after buying 2 cars from lookers at Braintree, I will never be returning to purchase second hand cars from this company.

I purchased a Ford Mondeo from Lookers in June 2023,the value was in excess of £20,000 & also purchased a 3 year warranty.I felt rather pressured into this warranty plan as it was alot of extra money on top of the price of the car,I was reasured by the salesman that this would cover anything & everything.The engine light has been coming on frequently,therefore I took it to my garage that we use for maintaining all our vehicles.I was informed the DPF fillter was at fault also the injectors would need to be replaced at the same time,I also had a recall on the car regarding a P.C.M software update which could contribute to a cracked DPF filler ( which took 9 months to resolve as Ford didn't make contact with me which they said they would in the letter.At this point I contacted Lookers Chelmsford,I was told they needed my car in to plug into the diagnostic equipment which cost £144 to confirm the problem.The fault was the DPF filter which was out of stock from Ford & i was given no time frame as too when it would be in stock.This was very stressful & added financial pressure on our family due to not having a car that was fit to drive for approximately 7 weeks.I had no choice but to rely on family friends & public transport to get to/ from work which incurred extra money that I didn't have.I was told it would be £1,910 to renew the injectors- i couldn't believe the price or the fact the warranty company wanted the injectors to be sent to a specialist company to be tested.I buy a Ford car,take it to a Ford Dealer & the work is carried out by qualified Ford technicians,how less specialised can that be!!The warranty i have with my car is not worth the paper it's written on...I believe the service manager ( Chris) discounted the price of the injectors to £1,527.97 which was still way to much money.I did agree to have the work being done due to the inconvenience of not having my car for 7 weeks.The work has been done,I've paid the invoice bill - document number =21383391.There are various others details regarding this matter,including the Salesman telling me lies that he had a DPF filter on the shelf when Ford Direct parts themselves couldn't give my own garage any dates when the filter become available.The lack of effort put into getting the warranty company to pay out for my injectors was appalling-they shouldn't be failing at 40,000 miles.The visual health check report says recommend injectors fitted at the same time as particulate filter as may have contributed to DPF frailer.I'm disgusted with Lookers & feel very let down by the service I've received regarding these problems with my car.Iv gone above & beyond to maintain my car,with a service every year to Fords specification as it's always been my intention to own the vehicle.I'll look forward to hearing from you.