Cust. had an issue on Saturday, car wouldn’t get into 1st gear.AA confirmed it’s a manufacturer fault with the first gear not locking in, and suggested as long as cust. notifies the dlr before midnight of the expiration date, then they'll be covered.Called the dealership about warranty on Saturday, and told expiry date of warranty is 4th of July which was the day of them notifying them - the call was at 12:29pm and is now being told they have no records of the car..She's also now is being told the warranty ended on the 3rd of July, and is now disappointed as she could’ve booked the car with a 3rd party on Saturday that could’ve been done.Cust. was then referred to RAC for an extended warranty, but RAC said it’s the dealership that can arrange the extended warranty.She’s been delayed in time which is frustrating, and not happy with the duty of care or service from the dealership as she’s spent a few hours on the phone with RAC based on misinformation provided by the dealership.Needs confirmation of the terms and conditions of the warranty expiration date, and wants her inconvenience looked into as its delayed her time in getting this looked at by a 3rd party.

Blake was very helpful throughout my search for a new car and made arrangements for me to test drive the exact model car I was looking to buy.

cust had a battery replaced in April last year, the cust is now cust went away for 2 weeks and came back to the battery completely flat,the dealership are wanting the cust to pay for diag and then to buy a new battery. cust thinks this is unfair as the battery is only 14 months old.

Someone called while I was busy at work - name not captured in the message and no follow up email sent. I will call today to enquire but am puzzled by the lack of perseverance to contact me especially when you have my email address and my requirements so you could just answer by email.

I’m not aware anyone has been in contact with me

Lookers were able to look at my vehicle and give me a clear estimate of it's worth.

Many thanks to Blake Hart for having the professional courtesy to call me back , even though his search for a vehicle for me to test drive was not successful . This simple act spoke volumes as I had already contacted approx. 12 other dealers (Ford , Hyundai , Kia) to arrange test drives of models I am interested in. Only to get back static ... Thank You Blake

Dan was great ,Can’t fault him but just part exchange was a joke

The guy who we spoke to was very helpful and was able to offer a price/vehicle that was attractive

From: Laura NewmanSent: 24 June 2026 09:12To: Vehicle ComplaintsSubject: Extended WarrantyExternal Sender: Confirm legitimacy before acting.Good morning,I am currently in the process of selling my vehicle. At the time of purchase, I also purchased an extended warranty. The extended warranty period has not yet commenced and no claims have been made under the policy.Could you please confirm whether I am entitled to a refund of the extended warranty premium and, if so, whether any administration fee or other deduction would apply?I would be grateful if you could advise me of the refund amount and the process for arranging this.Vehicle Registration is EJ22 SFOKind RegardsLaura Newman