Because the car i was interested in wouldn't start. I was told it would be checked and I could then test drive it. Before I could do so, you cancelled the test drive as you sold it to someone else.

Very well thank you.I can never hear the mechanic as its so noisy but all was OKAlexandra Hobart

Excellent service thank you

They contact me to give me an update.

I bought a vehicle at Lookers Ford, Puma, it had no pre- inspection, the last was 29/10 /2025, I have had trouble with the brakes, and got a repair bill for £404 , the repair was carried out at Cliff Dickensons Ford garage, Winsford Cheshire,

You did fine thank youBut I cannot open either of the links you sentSent from my iPhone

Dear Sir/Madam,I am writing to raise a concern regarding the MOT carried out on my vehicle Wednesday at your Ford dealership.During the day, I received a phone call from your team advising that the vehicle would fail the MOT due to worn brake pads. I was also given a quotation of £270 to have the brake pads replaced while the vehicle was with you.My partner advised that we would decline this work and arrange to have the brake pads replaced elsewhere. We were told this was fine and that we would have 10 days to complete the work and return the vehicle for a retest.However, when we arrived to collect the car, we were informed that the vehicle had actually passed the MOT, with the brake pads simply marked as an advisory.This has left us quite confused. We were initially told the vehicle would fail the MOT unless the work was completed, yet the vehicle ultimately passed without the repair being carried out.Could you please clarify:• Why we were initially advised that the vehicle would fail due to the brake pads• Why we were quoted £270 for work that did not appear necessary for the vehicle to pass the MOT• Why the outcome changed from a fail to a passWe would appreciate an explanation of how this situation occurred, as the information provided during the day does not match the final MOT result.

ARG 134- mark Fitzgerald at Chelmsford lookers.My car was called back for a security check and I collected it and the left side bar won’t go in now after it’s been through the software.I told mark and he said this can be investigated at a price ! Good morning Claire,I think the security update would have reset the settings, please try to turn off the side steps in the settings screen and let me know please.Kind RegardsMark.Hi markthank you for sorting the security check today.I just wanted to inform you that the left-hand side bar isn't going in at all since I picked it up, it's out permanently. The right side we had turned off but it's on now and seems to retract ok.I will need to bring it back to be corrected as not sure why it's not going in since you had it.Many thanksClaireHi MarkI’ve tried this but it’s still staying out on left side , driver side is retracting .ThanksClaireHi Claire,Ok, shame that has not worked.We can investigate the side steps, but there will be an investigation fee of £285.60 for this.Please let me know if you would like to book back in?Kind RegardsMark.This was my last emailAnd I’ve Hi MarkI appreciate your message but this was working before the call back?I won't pay for a problem that wasn't there before!This should be booked in and sorted as a problem caused from your end not mine.RegardsClairehad no reply?

They left all the used spark plugs on my engine trim and shut the bonnet on them so it didn't close properly which left it unsafe. I received at least 6 emails to leave feed back after the service so I did. They called me and gave an insincere apology so I asked for compensation. They said if you give a 5 star review you will get the next service for free. I declined this offer as I told him I might not have a ford in two years time so its a worthless offer. I requested compensation on the service that I just had and I was informed it would be arranged today. Guess what I have received no response but I have received yet another review request!

I had a perfect service with my new car Tim bowtel was brilliant at every stage of the process was brilliant not pushy and trying to persuade me into buying like some salesman I've experienced over the years like gates lookers chelmsford where I'm from was great and a special thanks to Tim for guidness.