I spoke to one of the sales team on Saturday regarding a vehicle I wanted to view and was told I could reserve it online and then arrange to view or have delivered. I went ahead and reserved on Sunday and paid the £250 which has left my bank. I have a confirmation email of the reservation. I called again on Monday and had a long conversation with sales about warranties, additional options and delivery and was told the vehicle was reserved in my name. I then heard nothing about delivery costs. I called again on Tuesday as I had been hoping to travel to collect it, but plans changed and I needed it delivered. I was then told the vehicle had been sold on Saturday and was not available. I am very angry that I have been charged to reserve a car which had already been sold, and that this information obviously was not available to your sales team during my calls. I have now lost a week of looking for a vehicle as I thought I had secured one, and am £250 out of pocket. Please confirm exactly when this will be refunded to my account. Your website states a deposit will secure a vehicle for 3 days yet this has not been the case. It also states that the deposit is fully refundable but there is no way to chase this up. I am currently without a car and urgently need to find one - this money is needed straightaway to help in my search - which most definitely will not be with Lookers Ford.

Good.

No one ever phoned me back absolute waste of time

Tim did e excellent walk round video of kuga for me

Good reception and responsive to questions.

Very helpful staff and always keeps you updated with your enquiry

Big thank you to Craig and Team at Chelmsford, the whole experience was seamless , we were treated politely, given understandable instructions and advice , in under 24 hours we viewed and took delivery of our new car , we are very pleased with the car and the service given .

Very nice people and helpful thanks

Ami was very friendly and attentive.

Very helpful but nothing within our budget.