They never got back to me

Greedy mugs shit p/x price

I very much appreciated the courtesy shown by your Service Reception staff on FridayOctober 10. The gentleman who checked me in and on departure kindly collected my car together with the young lady who gave me advice on connectivity with the steering wheel technology. At 91, the help they gave me was exceptional.Thank you,Colin Anthony

The assistant Abi, was very helpful throughout

Dear Sir/Madam,On 11 January 2024, the Financial Conduct Authority launched an investigation into unfair historical motor finance commission arrangements. This has made me aware that I may have been caught out by this unfair practice. As I had a finance agreement with your firm, I am writing for clarification on the following two requests:1. A request for information you hold on my behalf. I would like to ask if my finance agreement with you (details below) had any form of discretionary commission arrangement between you and the broker / car dealer or any other entity involved in the transaction. If it did, I request you inform me within one calendar month of the date of this communication.For the sake of clarity, this first request is purely for information and is not a complaint or expression of dissatisfaction, and is not subject to the FCA’s pause. If there is failure to comply with my request, please treat this request as a data subject access request under the Data Protection Act 2018/GDPR.2. If there is/was a discretionary commission arrangement in place in relation to my finance agreement with you, I request you treat this communication as a formal complaint arising out of the commission arrangement and the fact it was not adequately disclosed at the time it was taken out. The complaint should be treated as being made on the date of this communication. Please confirm to me within one calendar month that you have done so.Details that may help you find my policy:Name:Jamie lyonsDate of birth:28/Oct/1989Current address:33 Selsey AvenueVehicle number plate(s):EO70DWNWhere/When I bought the vehicle:Lookers (09/Aug/2021)Yours sincerely,Jamie lyons

Got back go me and was very Helpful

James answered all our questions and provided us with the information to allow us to make a decision about a new car.

HelloIt's unclear whether my complaint should be raised with Lookers, Ford or Motability. It relates to the Motability scheme.On Wednesday, my partner and I looked at the Motability scheme website. It showed three electric Tourneo Custom Titanium 8 seaters vehicles:Titanium Ref 667188 £7,645Titanium Ref 667194 £6,945Titanium Luxe Ref 667193 £7,445I rang Motability for more information. I seem to recall them telling me that there was an X and an X Luxe and that the X Luxe had an advance payment just £300 more and the X.The same day I rang Lookers in Chelmsford and was told that there weren't any Titanium 8 seater vehicles in the showroom to look at, but that I could test drive an electric Custom van. I rang Basildon and was told they had the Tourneo Active in the showroom and again was offered a test drive in an electric Custom van. So, yesterday my partner and I did a test drive and looked around the Active (L1). The motability salesman was busy, so we were asked to wait. We waited 25 minutes before apologising and leaving. Nobody from Basildon followed up on our enquiry. So, we rang Lookers and told them that we wanted the Ford Tourneo Custom Titanium X Luxe in black. The salesman, James, told me that the lead time was February 2026, which I confirmed would be ok. He asked me to come into the showroom to complete the relevant documentation. So, I arranged to go today at 11am.I arrived at Lookers on time and studied the specification on each of the various options. I confirmed our choice of the Titanium X Luxe in black. Just at the end of the process James said that the payment would be £8,845. I queried this. At which point, he confirmed that the information on the Ford motability website differed from that on the Motability website. He then told me that Ford only offered L2 vehicles. I was astounded by this. After spending 1 1/2 hours at your showroom I left without ordering any vehicle.Currently, I have a hybrid Ford Tourneo Custom Titanium 8 seater, which is around nearly 5 years old. We chose this vehicle because it enables us to transport our disabled daughter's equipment to and from school and on holiday. We have been waiting 3 years for Ford to bring out a fully electric model. Then, just two days ago, my partner and I looked at the Ford website and it clearly showed the Motability price list with L1 and L2 options. Indeed, the Motability scheme shows Ref: 667193, which the Ford website shows as the Titanium Luxe L1. I've just checked the Ford website again this afternoon and it shows the same price list. Granted it is for 1 July to 30 September, but that is the only price list on the Ford website. It is now 3 October and the Motability scheme website still shows the Titanium Luxe.Before giving up entirely, I just thought that I ought to check with Ford exactly what the situation is. However, there is no customer services telephone number. I've just had a painful conversation with a gentleman who said that he deals with servicing only and couldn't provide any other telephone number.So, please would you confirm whether it is correct that last quarter there were L1 electric Titanium vehicles available on the Motability scheme but this quarter there are no L1 vehicles available?Kind regardsNikki Osborne

Hi Chris,Hope this email finds you well. I am emailing you regarding my recent experience at lookers Ford. First I must say for the first time in a long time my car seems to be as it should be, but this is taking a long time to get to this point. I appreciate Lookers Ford for getting Me at this point at lastRecently, as you know, I had a DPF fitted based on The advice from Lookers Ford Chelmsford. When having the DPF fitted the next day, the exact same error codes came up within an hour of me driving the car. This has led me to believe that possibly I didn’t need a new DPF as when it went back in on the Tuesday so four days later there was now two other issues new issues which makes me think maybe these were the problem in the first place. When I started driving the car after having the DPF fitted there was a strong smell of fumes inside the car and it was using way more fuel than it should’ve done and than it usually did.I have contacted FORD regarding my car suggesting that maybe with the amount of errors and problems that I’ve had it’s a build issue from the start and waiting for their reply but wanted to let you know where I was at. I genuinely believe that the issue wasn’t the DPF and I’ve paid out for a new one, which I probably didn’t need to.If you have the time, please come back to me, but I’d like Understand your thoughts on this as I’ve lost around four days pay in wages as I’ve missed out on work due to 1st in my car going in which obviously is not your fault for secondly because the DPF was fitted wronglyI look forward to your reply and I will keep you updated with FORD responseMany thanks, kind regardsCraig rogers

Since purchasing the car i have not been able to turn on the software update on the fordpass appAfter trying to sort it out myself I decided to book an appointment at the Ford dealership i bought it from hopefully they could sort it outUnfortunately all they did was do most of the things I had already done and said I may need module or modem replacedBut I would have to wait until Ford in year update and see if it solved the problemThen they might consider changing the module or modem can't remember which oneSo I feel I had a wasted time and not very happyThe dealership was Lookers Chelmsford EssexI hope i can get something sorted out