Andy Marshall helped me right from the start from when I ordered my car, giving me all the information I needed, including finance options and service plans. He emailed me every two to three weeks when my car was delayed, to update me on its progress. He was incredibly helpful when I collected my new car and even set up my favourite radio stations, paired up my phone and sorted out the Ford Pass. He was always helpful, informative and kind and I would recommend him and Ford to all my family and friends.
Verified User
•
Jan 20, 2023
4.0/5
4.0/5
The car is exactly as advertised. I declined the extras like paint cover but that wasn’t an issue. The car was brought promptly to my nearest dealer. I was always dealt with promptly, professionally and kindly. Thanks Chris- great service!
Verified User
•
Jan 19, 2023
5.0/5
5.0/5
Jade was fantastic through the whole process, even though it was over a year from ordering the vehicle to actually receiving this, Jade kept me up to date along the way so i was fully aware of the status etc. Great customer attention.
Verified User
•
Jan 19, 2023
5.0/5
5.0/5
The overall service I received from Paul was top drawer, he's advice when I was choosing a new car was incredibly helpful and I'm very happy with the choice I finally made. Paul is always happy to help with any questions you may have and I never felt under any pressure to make decisions. Paul is clearly very experienced and has a wealth of knowledge which means I will definitely return when it comes to buying another new car.Whilst it was frustrating how long I had to wait for my new car I appreciate this was very much out of your control and Paul done his best to keep me informed of what was happening.
Verified User
•
Jan 18, 2023
5.0/5
5.0/5
Tim was brilliant from start to finish. He was extremely helpful and knowledgeable. He didn’t make me feel pressured and explained everything throughly. Really happy with my new car and will definitely be recommending. Thank you so much Tim
Verified User
•
Jan 16, 2023
5.0/5
5.0/5
Paul was very helpful and knowledgeable.Thank you
Verified User
•
Jan 16, 2023
5.0/5
5.0/5
Craig was really helpful with the purchase of my new car. Excellent service!
Verified User
•
Jan 16, 2023
5.0/5
5.0/5
Barry Rudkin was excellent, his knowledge was extensive, his customer service excellent.
Verified User
•
Jan 16, 2023
5.0/5
5.0/5
Craig was very helpful and would recommend his service
At The Lookers Group we are proud to represent more than 30 of the world’s leading car manufacturers, offering our customers the widest choice of new cars and approved used cars in the UK. We also have motorcycle dealers throughout Northern Ireland, making the Lookers Group one of the UK’s most established automotive retailers.
At The Lookers Group we are proud to represent more than 30 of the world’s leading car manufacturers, offering our customers the widest choice of new cars and approved used cars in the UK. We also have motorcycle dealers throughout Northern Ireland, making the Lookers Group one of the UK’s most established automotive retailers.
Andy Marshall helped me right from the start from when I ordered my car, giving me all the information I needed, including finance options and service plans. He emailed me every two to three weeks when my car was delayed, to update me on its progress. He was incredibly helpful when I collected my new car and even set up my favourite radio stations, paired up my phone and sorted out the Ford Pass. He was always helpful, informative and kind and I would recommend him and Ford to all my family and friends.
Verified User
•
Jan 20, 2023
4.0/5
4.0/5
The car is exactly as advertised. I declined the extras like paint cover but that wasn’t an issue. The car was brought promptly to my nearest dealer. I was always dealt with promptly, professionally and kindly. Thanks Chris- great service!
Verified User
•
Jan 19, 2023
5.0/5
5.0/5
Jade was fantastic through the whole process, even though it was over a year from ordering the vehicle to actually receiving this, Jade kept me up to date along the way so i was fully aware of the status etc. Great customer attention.
Verified User
•
Jan 19, 2023
5.0/5
5.0/5
The overall service I received from Paul was top drawer, he's advice when I was choosing a new car was incredibly helpful and I'm very happy with the choice I finally made. Paul is always happy to help with any questions you may have and I never felt under any pressure to make decisions. Paul is clearly very experienced and has a wealth of knowledge which means I will definitely return when it comes to buying another new car.Whilst it was frustrating how long I had to wait for my new car I appreciate this was very much out of your control and Paul done his best to keep me informed of what was happening.
Verified User
•
Jan 18, 2023
5.0/5
5.0/5
Tim was brilliant from start to finish. He was extremely helpful and knowledgeable. He didn’t make me feel pressured and explained everything throughly. Really happy with my new car and will definitely be recommending. Thank you so much Tim
Verified User
•
Jan 16, 2023
5.0/5
5.0/5
Paul was very helpful and knowledgeable.Thank you
Verified User
•
Jan 16, 2023
5.0/5
5.0/5
Craig was really helpful with the purchase of my new car. Excellent service!
Verified User
•
Jan 16, 2023
5.0/5
5.0/5
Barry Rudkin was excellent, his knowledge was extensive, his customer service excellent.
Verified User
•
Jan 16, 2023
5.0/5
5.0/5
Craig was very helpful and would recommend his service