I spoke with Danny Batchelor who went through the vehicle with me over the phone. Danny was very knowledgeable and clear about all the finance options and additional products that were available. All this was conducted over the phone with zero pressure just helpful advice. A

A sales person has taken all the details and will ring as soon as particular focus model has arrived for test drive.

Overall excellent service. Tim was very customer focussed, helpful and friendly. Only quibble was getting fuel warning minutes after collecting car.

Paul Castle was excellent from beginning to end (as was Emma Glazier, but I had more contact with Paul as he was my first point of contact back in January). He was approachable, professional and knowledgeable about products and I would definitely send family and friends his way in the future.

Very good service, all went well with pick up. Very pleased with everything

In general the service was great. However I was very disappointed with the standard of cleaning in the interior of the car on collection. I was informed it had been valeted however I would disagree and say a quick hoover at best was done!!!!

Andrew Marshall was the member of staff that sold us our car and we can’t have been happier with the service. Andy was clear with the options, very helpful and approachable and took the time to listen to us so we could find the car that was best for us. I will recommend Andy and the Chelmsford ford dealership to everybody - 5*+ service!

Customer parking was very poor. Had problems finding a space.

Andrew Gilbey (Lookers, Chelmsford) is incredibly knowledgeable, friendly, and courteous. He was a pleasure to work with and is an asset to your sales team.

Easily contactable