Our contacts Paul Castle and Emma (haven't got her surname to hand) took us through each step and explained everything thoroughly. Very satisfied indeed and made us feel like valued customers and seemed to share our enthusiasm on the delivery day

This is the 4th vehicle purchased from Lookers Chelmsford. I have always dealt with Paul Casle, who is very knowledgeable, friendly, helpful and Efficient. Emma the new business manager, again is helpful, knowledgeable, friendly and efficient. The whole team at Lookers Chelmsford are all very professional. Highly recommend them.

Everything easily done. Apart from viewing the vehicle and the test drive by myself, a nice touch was no sales company in the car at the time, the rest of the process was all online. Making things very easy.Paul arranged everything. Just leaving us to pick up the vehicle and sign over a trade in, again all done online with ease.

Efficient friendly service. Loved the updates on order progress every 3 weeks even though it took 9 months for my Kuga to arrive from the factory. It made me feel that my order had not been forgotten.

Paul castle was very helpful and informative going above and beyond for us

Andy Marshall was very professional and knowledgeable. Would have preferred South Woodham Ferrers Branch as this is much nearer to us and we have been dealing with them for 30years.

The dealer made us feel relaxed, more like a friend than a customer and he had excellent knowledge of the process we will definitely return.

Andy Marshall was excellent to explain to me all the details as well and I have recommended to my friends for his service to them

Helpful friendly staff from start to finish

Everything was excellent could not fault the service