Jade and Emma were both friendly and professional throughout the process.

Professional, friendly and knowledgable and kept up to date with my car’s progress. Extremely happy with my new purchase!

Quality vehicles and professional sales personnel, a great combination. Bought many new vehicles from Paul Castle , always given good advice and knowing he is only a phone call away if any problem arises.

Someone should have checked the car before we collected it. There was paint damage on the bonnet that was repaired/ touched up badly.

Refreshingly surprised at how enjoyable the actual purchasing of a secondhand car could be, normally a bit apprehensive dealing with salespersons and picking the right secondhand car.Not with Danny Batchelor, absolute professional from start to finish, knew his products and had a friendly inviting manner.Never felt under pressure to make a decision and was able to take my time both with the inspection of the vehicle and with the test drive.Danny is a credit to your sales team and a real gentleman. Would absolutely highly recommend friends and family to your dealership.Many thanks Danny, from one happy customer :-)

She was very helpful

Zahir Alam was extremely helpful despite me giving him a hard time initially

I was really impressed with help kindness professionalism and overall friendliness of Jade Compton and would gladly deal with her in any future transactions

The on line part of Ford’s service is poor.

Andrew Gilby was excellent in terms of friendliness, customer care and product knowledge and was always obliging when dealing with my many questions. Buying my car was made easier by Andrew despite the prolonged delay in delivery of the vehicle due to Ford’s production difficulties. Emma Glazier also provided good customer service and assistance.This is not the first time I’ve bought a car from Lookers Chelmsford and I’m happy to report my confidence and loyalty remain intact.Thank you to all involved.