Paul castle was excellent from start to finish. There was a long wait on the car but Paul kept me informed. When selecting the car Paul was very informative and helpful in getting us the car we wanted.

Whilst I had been advised of possible delays I never expected it to take as long as it did for my car. I’m on the 3 year option deal, so the fact that had MOT my trade in car before handing it back was quite inconvenient, I thought I would be offered some sort of compensation for that cost? Especially when the car was being held in Dagenham for weeks before it was at my dealership ready for collection. No explanation was or has been given for that delay? Also I’m now waiting for Ford credit to refund the payment that was taken in error before I got the new car! Whilst I can’t really fault the dealership, I do think communication was quite slapdash after all it’s a brand new 3 vehicle so it didn’t need a 4 week “rest” at Dagenham!! I hope this review does hit someone’s conscience and I do receive some kind of compensation which I feel is only fair considering the wait and the lack of communication, which again I can’t blame the salesperson for, as if there is no news then what would they tell me, but then I think why wasn’t that given the reason for the delays once the car reached the country?

A fantastic experience from the team, especially Craig and Joshua. They kept me updated at every stage of what was going on/how it would impact things and then explained what was going to happen next.Very clear communication and nice, simple answers to potentially silly questions from me! The car also looked and smelt fantastic as I drove it home.Thank you!

Very helpful and informative staff, and love my new car!

Andy Marshall is amazing, patient and very knowledgeable, would absolutely recommend my family and friends to have a chat about getting a car from him, well done Andy it was a total pleasure doing business with youRegardsJanette pilcher

Very good experience well presented information

Always good

Updates on delivery date was excellent

Andrew your motability person at Lookers was extremely helpful and knowledable. In all the years we have purchased ford cars, this was the most comprehensive and informative handover we have had in over 20 years, he is to be commended and is a credit to your company

Andy Marshall was fantastic he kept me updated each week and explained everything such good customer service