Very good communication sending all documents to sign. Easy to complete the documents with the e-sign technology.

Very unhappy with misinformation. I was told that the MOT was valid until next year. It has just over three months.But worse than that your website advert stated one owner. The V5 makes me the third. When I checked the tyre pressures l had 4 different readings of 29,33,35,36 psi, the 33 and 36 on the rear. There are of course the delivery man's photographs of the damages. When I enquired prior to purchase it only had a small scratch on the front bumper. So much for good faith. What's your solution? I know mine

I first ordered my car in July 2021 but due to the impact of the pandemic my car was not actually delivered until March 2022! Ordinarily I think I would have walked away from the deal and been incredibly frustrated, however Andy kept me updated on the progress of the build at least once a month which was superb customer service. Thanks Andy!

I'd like to express how very impressed I was with Nick Yianni for the way he conducted and handle every element of my purchase from enquiry to handover, a true consummate professional, absolutely made sure that at no point did I feel under any pressure, but rather supported and understood at every step, this guy could sell ice to Eskimos and they'd come back for more, I hope you retain him for a good many years as I have future deals I can see myself doing with this guy.Furthermore a big word for Josh who handled my finance process, nothing was too much trouble, everything was explained clearly and simply in an easy to understand way and a very efficient man to deal with, everything he said all happened exactly as he said to the timescales he suggested, you couldn't ask for more.Finally, we are so happy with the car so far and both very happy to be back in the Ford family again, so big thanks Lookers Chelmsford, easily the best car deal I've ever experienced

From start to finish emma glasier has been kind informative friendly and very courteous .its like buying from a friend this is the 5th car from lookers bought by me that goes to say lookers for life well done 5stars.

Professional and courteous service as always. Paul Castle top man.

welcome and quick service and plenty of time to be shown the new car and was perfectly explained by Andy

Just want to thank Jack and Emma for the great service I received and I love my new car!

Andy Marshall provided excellent service as he always does. He kept me updated on the progress of the vehicle from the point of order to purchase. He answered all my questions and nothing was too much trouble.I have been doing business with Andy for over 20 years and look forward to many more years of the same. Thoroughly decent chap in my opinion..

Excellent communication and regular follow up from Andy the sales Exec. Despite delays in the car supply, he provided the latest status of the car so I was never in the dark.