I was unable to keep my appointment with Craig. Craig was so lovely and understanding. It’s a pity there are not more understanding people around.

I got the car I wanted at the price I was happy with, I didn’t have to drive down to Chelmsford as Lookers Hamilton dealt with everything.

I spoke to a very nice man but no deals were affordable

I am sorry to say thay could not compeat the map update ??

Malik is an excellent and accommodating sales assistant

5 star.Good, timely and informative service for MoT.

Any questions I had were answered thoroughly. I am happy with my visit.

Extremely disappointed with the visit due to the outrageous pricing strategy . To replace a lightbulb that was not defective cost £ 177 ,,it was a loose connection of the bulb to the holder , and the replacement bulb still cost . Enquired at the front desk if the operative was an auto electrician, the answer was No. He used a diagnostic device to locate the fault , I was informed. Did challenge this a the point of payment and to be fair the front of house was only replying to me . This should and could be overviewed by the workshop lead to ascertain if this was reflected in the excessive fee, Also at the time of booking we enquired the provision and continuation of the Ford assistance which was confirmed, but withdrawn at the till as now not available due to the vehicles size,It is not the money but a change of strategy and the fee of the bulb unit, Does a cost of £ 177 seem over priced?Willing to discuss but overall not impressedLatest visual inspection and oil change not showing on the Ford app. No paper copy given showing the breakdown of the charges.Text messages on the day showing updates was not accessible.Kind regards

I do not bother to comment but I do not feel my experience today should be anything that anyone experiences. I booked for my sat nav to be looked at. I received a report saying over £1200 on fixing brakes! I said to the lady what about sat nav they hadn't looked at that yet! I then got a text saying replace GPS I called back said they they done the test - disinterested lady well must have! I said ok replace. I replied saying replace if fixes issue, I then spoke to my son who said ask for the report you paying £177 for, I called back spoke to a man who inspired no confidence said they looked I replied and will it fix it did someone actually diagnose it I was spoken to as an idiot! I come picked up the car later this one man was staring at me and my son so much that I really wanted to say what is your problem! I went to the car the sat nav had no voice or tones. The way I was made to feel today, the lack of disrespect. I buy a new car every 10 years next year I will definitely drive past Lookers Ford Chelmsford. I have spoke to 4 people tonight about my experience and all of them said they had heard similar poor customer service. When I booked in I said I had signed up for extra service the air con the lady said its only a smell bomb I said yes I wanted it - she was warning me pointless it is it just horrible smell but demonstrates it's all upselling and not about what you want.

Very good all round, thank you.