My car on a CPC plan is due to be retuned after a 27 month contract on 02nd January and asked if there was any equity left in it for me and i have not received a response.

I was given 1 quote with no information as to why it was so high, when the advertisement online was much lower. The salesman didn’t seem interested in selling a car to me. I left feeling very disappointed. He also stated that as I had a Toyota on a PCP to part exchange they would under value it as it’s not a Ford and I would be better off taking it back to Toyota.

Very helpful, but not the outcome we were expecting

Very quick response to my online request for a valuation of my car. Slightly concerned with the wording ' a rough guide to the evaluation of the car'.

Craig was knowledgeable and understood my requirements. Although I decided I would delay my search for a replacement for my Focus at this time I will certainly return to ask his assistance probably sometime next year.

I had two follow-up call to my original enquiry, both very polite and informative. I think I was misled by the original advert from Ford Motor Company which said " get a free vehicle valuation". Being an online advert I assumed it would just be a submit your reg and get a valuation, albeit with no obligation. This was not the case but required me to make appointment and visit the Ford dealer. I have no issue with the dealer but feel Ford should have made conditions clear.

Harry answered all the questions and provided me with the information I needed.

Very helpful salesman, pleased with the car

Quick response to my question. Helpful. Answered my question in full.

The salesman was polite, easy to talk too & his knowledge of the vehicle in question was excellent.