Didn’t return my call

Never got back to me with an answer to my question

Miles off part ex valuation

hi i was very pleased with my mot which passed with excellent colours, i would have loved it if you had washed my car but that was only me thinking it would be niceEileen Birchnall nk21xvw

I bought my car from lookers in Chelmsford in July 2025. I had so many problems when I bought the car; I was lied to that elements of the car worked when they didn’t, things should have been done and they hadn’t. It resulted in me having to make another 2 trips to Chelmsford and back and a whole lot of stress. I have recently had an issue with my car battery (the battery was replaced when I got the car because it was flat meaning that things in the car didn’t work, such as keyless entry). I took it to liquors in Chelmsford after speaking with Ben Adams. He assured me that the service department would test the battery and recharge it to 100% if it wasn’t faulty, and would replace it if it was faulty as it would’ve been under warranty I went to pick up my car after a lack of communication during the day from the service department, to find that they hadn’t recharged my battery as they said it was at 75% which is classed as good (not good for a battery 6 months old). I spoke to Ben and he assured me he would get it booked into Sudbury lookers to get sorted so I didn’t have to drive back to Chelmsford again (35 miles from my house). It went to Sudbury, where I waited for 2 hours for them to tell me the battery is fine and they had recharged it. 3 days later, the battery was at 43% and loads of features had stopped working. Got it booked back into Sudbury a few days later, having to leave it there all day. I got given a courtesy car, which was a manual kuga (I drive an automatic focus so quite a bit different). No one checked with me if I was fine driving a manual again or a car that large. Took the courtesy car back and collected mine. Everything seems okay for now after a system was reset because they couldn’t find a solid issue. The reason for my complaint is due to service failures - I made a pointless trip to Chelmsford in the first place as they didn’t charge the battery, I asked Ben Adam about compensation for fuel costs on 02/03 - he replied on the 2nd march stating he would get back to me and I never heard anything else. I would like to be fairy compensated for 2 extra journeys to garages which should never have happened and for the stress this whole issue has caused.

Did get answers about my inquiry

Courteous but miles off part exchange valuations from 4 other dealers Have used in past but difficult to deal with now

Because the car i was interested in wouldn't start. I was told it would be checked and I could then test drive it. Before I could do so, you cancelled the test drive as you sold it to someone else.

Very well thank you.I can never hear the mechanic as its so noisy but all was OKAlexandra Hobart

Excellent service thank you