Good morningI am the owner of a Ford X-max motor vehicle EX68 VDP.Earlier this year I received a recall letter from Ford stating that they had problems with faulty brake pipes. I booked my vehicle in for the work to be completed on 21st April 2026, at Lookers Chelmsford..Either 2 days or the day before I was contacted by Lookers cancelling my appointment, stating they couldn't get the replacement part. We re-arranged for the 21st May 2026.My wife was driving the car on Sunday 03 May 2026, when the brakes completely failed. because she was driving slowly she was able to limp the car back home. It's quite unimaginable if the brakes had failed when we were driving at any speed on a motorway for example. When she got home, we could see that the brake pipe had failed and there is now brake fluid on my block paved driveway, which as you will be aware is difficult if not impossible to get off (see attached photo). The vehicle is now no longer drivable.I contacted Lookers Chelmsford earlier this morning, as I wanted to arrange for my vehicle to be collected and taken into Chelmsford for the work to be completed. I spoke to very helpful young lady Paige who told me that Lookers, Chelmsford do not have a flatbed truck to pick up the vehicle.I am disappointed with this situation for the following reasons:1. I had booked my car in with Lookers as requested. Which was cancelled by lookers as a part could not be sourced.2. My car is now not drivable.3. My driveway is damaged.I am now expected to get the car to have the brake pipe replaced at Lookers at my expense. If the brake pipe had been replaced as arranged on the 21st April then I would not be in my current position.Whilst I understand that sometimes some spare parts are difficult to source, I can't believe that brake pipes full within this category, as every car needs them and the recall was from Fords, who presumably made sure there was sufficient parts available.Can you please give this your attention so that I can get my car to your services department and what can be done about my stained driveway.Thank you for you help in this matter.Colin Egleton

Danny Batchelor is an excellent salesman he wasn’t pushy and gave me time to look at and sit in the Kuga.I didn’t come to buy just to look but I felt comfortable with Danny and left a deposit.He gave me a generous trade in on my Merc allowing me to purchase.He answered all my questions and was very helpful as I am not so good doing things on my phone.Thank you very much Danny I give him 5 stars.Sue Branson

Very happy with the way the sales team treated me,My enquiry was dealt with promptly with all my question answered

Poor customer relations

Absolutely great ... very polite regularly updates on my phone... coffee and toilet 🚻 availability... highly recommendThank you

Thanks for reminding me me toLeave you feedback .Unfortunately my experience was very negative .

I’ve ordered one from Essex Ford dunton on sat but I’m gutted I see this morning you have some new Ford Kuga stline x in stock

I had the long block of my engine replaced in January 2025 due to a known fault. This meant it had a 1 year warranty. However in my last service 1st April 2026 my local garage noticed evidence of oil leaks. They know about the replacement last year and said this shouldn't be happening especially so soon after it was fitted. They suggested I got in touch with Ford to let them know and see what could be done. I tried calling ford customer care but was told because of the age of the vehicle they couldn't help and to contact the dealership. They said I'd need to book in for an investigation costing £144. I'm reluctant to do this as I assume it is due to a fault with the part or fitting and I spent thousands of pounds last year replacing the long block. Could you please advise?

I am writing regarding the Approved Used Ford Kuga PHEV ST-Line X (Registration: EF74XMA) that I purchased from Lookers Ford Chelmsford on 15 November 2025.Since purchasing the vehicle, two significant issues have arisen which remain unresolved.The first relates to a loud buzzing noise coming from the digital instrument cluster when the ignition is switched on. This issue was inspected by my local Ford dealership, Group 1 Ford Wokingham, on 9 December 2025. Following their investigation, I was advised by the dealership and Ford UK that this is a known issue currently under investigation and that there is presently no confirmed repair or resolution available.The second issue concerns Safety Notice 25SC4 issued by Ford, which advises that the high-voltage battery on my vehicle should not be charged beyond 80%. This restriction significantly reduces the usable electric capacity of the vehicle.I purchased a PHEV specifically to maximise electric driving and reduce reliance on petrol. The charging restriction materially reduces the electric range available and means I must rely more heavily on the petrol engine for journeys that were intended to be completed in electric mode. This increases fuel costs and results in greater use of the internal combustion engine, particularly for short journeys.In addition to the above, I am increasingly concerned about the wider implications of these unresolved defects and the outstanding safety recall on the vehicle’s residual value and my ability to resell the car in the future. A vehicle with known, unresolved faults and active safety recalls is likely to be less attractive to prospective buyers and may suffer a reduction in market value. This creates an ongoing financial disadvantage and uncertainty for me as the owner, particularly if these matters remain unresolved for a prolonged period.I have contacted Ford Customer Services directly regarding both matters and understand that these issues are currently under investigation and that there is currently no confirmed resolution available.As the vehicle was purchased on 15 November 2025, it remains within the first six months of ownership. My understanding is that under the Consumer Rights Act 2015, any faults identified within the first six months are presumed to have been present or developing at the time of sale unless proven otherwise.As the vehicle was supplied by your dealership as a Ford Approved Used vehicle, and given that both the instrument cluster fault and the HV battery safety recall (originally issued by Ford on 4 November 2025, prior to my purchase) are confirmed known issues with no current repair available, I believe the vehicle may not meet the standards required under the Consumer Rights Act 2015. Under the Act, goods supplied by a trader must be of satisfactory quality, fit for purpose and free from inherent defects.As the selling dealer, I understand that the contract of sale is with Lookers Ford Chelmsford. I would therefore appreciate your response outlining how the dealership intends to address these issues and what remedies may be available should a repair not be possible within a reasonable timeframe.I would also appreciate confirmation of the options available should the faults not be rectified within a reasonable time, noting that under the Consumer Rights Act 2015 I may have the right to reject the vehicle or seek a partial refund if it cannot be made fit for purpose.I hope these matters can be resolved promptly and look forward to hearing from you.

All the cars we viewed were not valeted and 3 of the 5 cars smelt of dogs with dog hairs in the fabric. Terrible experience and after buying 2 cars from lookers at Braintree, I will never be returning to purchase second hand cars from this company.