Rebecca the customer service manager for Ford was excellent. Took me through the diagnostic process and helped with the booking. Great and regular follow up.
Verified User
•
Jun 11, 2024
4.0/5
4.0/5
Very happy with the approach, service and effort from the team.
Verified User
•
Jun 11, 2024
5.0/5
5.0/5
Lookers Chelmsford have been very professional from the outset .Updating me on the program in depth .
Verified User
•
Jun 11, 2024
5.0/5
5.0/5
As an elderly customer I found Timothy excellent in all aspects
Verified User
•
Jun 10, 2024
5.0/5
5.0/5
great service and car returned at the time I wanted
Verified User
•
Jun 10, 2024
5.0/5
5.0/5
Easy to navigateEfficient service. Kept informed
Verified User
•
Jun 10, 2024
5.0/5
5.0/5
Very helpful and friendly salesperson
Verified User
•
Jun 10, 2024
5.0/5
5.0/5
staff were very friendly and helpful
Verified User
•
Jun 10, 2024
4.0/5
4.0/5
Overall pleased with service. Only let down by not being able to wait while recall work was carried out, even though recall letter stated it would take less than an hour to complete. I was told vehicle may not be ready until 5.00pm so I walked a mile back to my home only to get a phone call 20 minutes after arriving home to say my vehicle was ready to be collected! Not best please when I could have waited for the recall to be completed after all.
At The Lookers Group we are proud to represent more than 30 of the world’s leading car manufacturers, offering our customers the widest choice of new cars and approved used cars in the UK. We also have motorcycle dealers throughout Northern Ireland, making the Lookers Group one of the UK’s most established automotive retailers.
At The Lookers Group we are proud to represent more than 30 of the world’s leading car manufacturers, offering our customers the widest choice of new cars and approved used cars in the UK. We also have motorcycle dealers throughout Northern Ireland, making the Lookers Group one of the UK’s most established automotive retailers.
Rebecca the customer service manager for Ford was excellent. Took me through the diagnostic process and helped with the booking. Great and regular follow up.
Verified User
•
Jun 11, 2024
4.0/5
4.0/5
Very happy with the approach, service and effort from the team.
Verified User
•
Jun 11, 2024
5.0/5
5.0/5
Lookers Chelmsford have been very professional from the outset .Updating me on the program in depth .
Verified User
•
Jun 11, 2024
5.0/5
5.0/5
As an elderly customer I found Timothy excellent in all aspects
Verified User
•
Jun 10, 2024
5.0/5
5.0/5
great service and car returned at the time I wanted
Verified User
•
Jun 10, 2024
5.0/5
5.0/5
Easy to navigateEfficient service. Kept informed
Verified User
•
Jun 10, 2024
5.0/5
5.0/5
Very helpful and friendly salesperson
Verified User
•
Jun 10, 2024
5.0/5
5.0/5
staff were very friendly and helpful
Verified User
•
Jun 10, 2024
4.0/5
4.0/5
Overall pleased with service. Only let down by not being able to wait while recall work was carried out, even though recall letter stated it would take less than an hour to complete. I was told vehicle may not be ready until 5.00pm so I walked a mile back to my home only to get a phone call 20 minutes after arriving home to say my vehicle was ready to be collected! Not best please when I could have waited for the recall to be completed after all.