Malik is an excellent and accommodating sales assistant

5 star.Good, timely and informative service for MoT.

Any questions I had were answered thoroughly. I am happy with my visit.

Extremely disappointed with the visit due to the outrageous pricing strategy . To replace a lightbulb that was not defective cost £ 177 ,,it was a loose connection of the bulb to the holder , and the replacement bulb still cost . Enquired at the front desk if the operative was an auto electrician, the answer was No. He used a diagnostic device to locate the fault , I was informed. Did challenge this a the point of payment and to be fair the front of house was only replying to me . This should and could be overviewed by the workshop lead to ascertain if this was reflected in the excessive fee, Also at the time of booking we enquired the provision and continuation of the Ford assistance which was confirmed, but withdrawn at the till as now not available due to the vehicles size,It is not the money but a change of strategy and the fee of the bulb unit, Does a cost of £ 177 seem over priced?Willing to discuss but overall not impressedLatest visual inspection and oil change not showing on the Ford app. No paper copy given showing the breakdown of the charges.Text messages on the day showing updates was not accessible.Kind regards

I do not bother to comment but I do not feel my experience today should be anything that anyone experiences. I booked for my sat nav to be looked at. I received a report saying over £1200 on fixing brakes! I said to the lady what about sat nav they hadn't looked at that yet! I then got a text saying replace GPS I called back said they they done the test - disinterested lady well must have! I said ok replace. I replied saying replace if fixes issue, I then spoke to my son who said ask for the report you paying £177 for, I called back spoke to a man who inspired no confidence said they looked I replied and will it fix it did someone actually diagnose it I was spoken to as an idiot! I come picked up the car later this one man was staring at me and my son so much that I really wanted to say what is your problem! I went to the car the sat nav had no voice or tones. The way I was made to feel today, the lack of disrespect. I buy a new car every 10 years next year I will definitely drive past Lookers Ford Chelmsford. I have spoke to 4 people tonight about my experience and all of them said they had heard similar poor customer service. When I booked in I said I had signed up for extra service the air con the lady said its only a smell bomb I said yes I wanted it - she was warning me pointless it is it just horrible smell but demonstrates it's all upselling and not about what you want.

Very good all round, thank you.

My RRS came in for a simple security upgrade to Lookers, Chelmsford and I was loaned a courtesy car. I received a telephone call to say my car was ready, I queried whether it had been valeted and was assured that it had. I arrived at the dealership to see that my car had not been cleaned. I raised this with the Service Agent (Beth) who apologised and said if my wife and I wanted to have a coffee, she would arrange for the clean and it would be ready in 15 minutes.At least half an hour passed, so I asked to see what was happening to then notice that my car had not moved from the forecourt and hadn't been cleaned.Transpired that when attempting to move my car the cleaning staff had snapped the key in my steering lock - not sure what the staff were doing for half an hour but nobody told me what had happened and we were just left hanging around, what's more, Beth had completely disappeared and I never did see her again! When eventually they did tell me what had happened I told them there was a spare key on the other set of keys I had brought into the dealership that morning.I then had to return home in the courtesy car, whilst they arranged to clean the car and have a new key cut locally, after which it was returned to me.All in all a complete waste of our valuable time which had the staff had the decency to communicate with me, would have been resolved very quickly.

We were dealt with by Andrew Gilbey who was very knowledgeable and helpful, being very clear with all of the information we needed. We visited a number of different car showrooms and Andrew stood out for his knowledge, care and attention.

08.2.25 cust paid a deposit £500. The cust then a week later advised she wouldn't be going ahead with the purchase. She is still awaiting the refund today and have chased with the dealership direct.

customer was booked in today 3.2.26 with a courtesy car , as the customer could not get the courtesy car back on the same day . He has now had to rebook for 2 weeks times and he has a round trip of around 2.5 hours , He customer only had vehilce since the around the 10th Dec - No charge to use USB also his dash cam is not working which he is saying is part of his insurance - he had issues with electrics on vehilce = Dash cam will switch on then goes of also vehilce Rev'S on it own when standing - customer is asking why he was told told or phoned to explain this before he turned up at branch . New booking date is 18th Feb? Input Via customer over phone