Original complaint crm:00056139.After receiving an email from MSE regarding a section 75 claim I wish to renew my complaint. Firstly when I returned the faulty Mondeo after 17 days I was told that as it was over 14 days could not exchange or have a refund. As the car was dangerous left it onsite and received approx 3 rental cars, none of which were compatible with the Mondeo. The car was finally repaired after approx 6 weeks and approx 8/9 weeks later had exactly the same fault. I complained and Ben Adam’s stated that Lookers would do everything possible to assist. After finally finding a different car at a different Lookers dealership was told that I could not have it as it was not a Ford. Finally found a Kuga and was offered approx £5000 less than I paid for the Mondeo due to the mileage. Reluctantly accepted and paid an additional £7500 for a Ford Kuga. I then saw my Mondeo for sale at approx £20,999 and it was sold in less than a week. I also paid approx £550.00 for a 3 year warranty and could not have a refund on transfer to new vehicle. As I use my car daily for Business purposes could not be without but after watching Martin Lewis have now just found out that I can make a Section75 claim. Have been advised to contact dealership first before I contact my Credit Card company. I wait your replyRegardsMartin Cosgrovemcosgrove@hotmail.com

I had very good service thank you.

Since purchasing the car in June 25 the software update in the car and fordpass hasn't worked i booked the car in to get it sorted Unfortunately they did nothing So rebooked in and this time it got sorted unfortunately when collecting the car i noticed the engine light was on so I had to return the car which was sorted out while I waitedWhy was the engine light not noticed before handy the car over to meIt was a shame I had to make two visits to get it sortedA good will gesture would be good

I have always been told, 'if I'm not satisfied with the car or no longer want the car, I can always return it and have the finance wiped. Or even just leave the keys at front desk and it will be taken care off.' after follow this I've purchased another car and gone to return the car this morning and been told I'm completely wrong and that's not how it works. Making me look the fool and been completely misinformed. I've now got 2 cars on finance and I'm completely stuck with them due to being essentially lied too.

I spoke to one of the sales team on Saturday regarding a vehicle I wanted to view and was told I could reserve it online and then arrange to view or have delivered. I went ahead and reserved on Sunday and paid the £250 which has left my bank. I have a confirmation email of the reservation. I called again on Monday and had a long conversation with sales about warranties, additional options and delivery and was told the vehicle was reserved in my name. I then heard nothing about delivery costs. I called again on Tuesday as I had been hoping to travel to collect it, but plans changed and I needed it delivered. I was then told the vehicle had been sold on Saturday and was not available. I am very angry that I have been charged to reserve a car which had already been sold, and that this information obviously was not available to your sales team during my calls. I have now lost a week of looking for a vehicle as I thought I had secured one, and am £250 out of pocket. Please confirm exactly when this will be refunded to my account. Your website states a deposit will secure a vehicle for 3 days yet this has not been the case. It also states that the deposit is fully refundable but there is no way to chase this up. I am currently without a car and urgently need to find one - this money is needed straightaway to help in my search - which most definitely will not be with Lookers Ford.

Good.

No one ever phoned me back absolute waste of time

Tim did e excellent walk round video of kuga for me

Good reception and responsive to questions.

Very helpful staff and always keeps you updated with your enquiry