Big thank you to Craig and Team at Chelmsford, the whole experience was seamless , we were treated politely, given understandable instructions and advice , in under 24 hours we viewed and took delivery of our new car , we are very pleased with the car and the service given .

Very nice people and helpful thanks

Ami was very friendly and attentive.

Very helpful but nothing within our budget.

Service advisor Harry Case dealt with it for me and was exceptional.

Shit customer service, completely ignored. Bunch of amateurs, enquiry was ignored, phone was ignored. Not the first time either. Ad far as I’m concerned you can all fo.

Very attentive and knowledgeable staff and not at all pushy. They listened to my situation and explained everything (including some of my quite random ones)

Staff Forgot to book my appointment

My car was booked in for 10 I arrived at 10.05 stood in a queue for 10 mins to be seen then was told I was to late and they couldn’t do an oil change I am now being told there is a 3 week wait

Hi all,Firstly this isn’t a complaint as such, just a request for you to better your service going forward.Last year I took my car into your Chelmsford store for a service and thought I would wait with the car and do some work as you had free wifi. Tried to log into my work portal and it was blocked by your wifi. Just simply doesn’t work. There was no other wifi’s nearby I could latch onto sadly so just sat there like a lemon for 2 hours haha.I then thought if I couldn’t work I’ll play a game, lo and behold that is also blocked haha.Believe me I know this isn’t the end of the world and I can cope with being offline for 2hrs but I guess there might be a few other customers who, like me, come into your store and need to utilise their time correctly but alas they cannot.Cheers,Richard