Very good.

Maddock was quick to call me back, and arranged the test drive quickly for the day and time I could do. On the day he was very helpful and explained the car thoroughly before I went on my test drive. He was excellent.

Mr Stuart Fendt sold us a Volvo XC90. The Car wasn't prepared correctly for collection. The handle in the boot wasn't repaired. Whilst this was dealt with and replaced on collection, scratches noted on the rear of vehicle were not fully corrected. Mr Stuart Fendt said he would send out some touch up paint (Yet to happen). Invoiced £33 for fuel on collection. Had to refill at the nearest Fuel station on our journey home (Certainly not £33 of fuel put in vehicle). Have emailed Stuart several times since & phoned Stuart on a day he was in the office Friday the 24th January, leaving a message with reception, however still no communication. I am very disappointed that Mr Fendt has not extended the courtesy of coming back to us. I find this most unprofessional.

Video review of van sent at 9.47 phone call to say it was ready 10.44 £304.34 to change the oil and a pollen filter is proper excessive on a van that is less than a year old and done less than 7000 miles . Especially as the visual inspection is shown as FOC on invoice ! If I have a choice I certainly won't be using you for main service when due as at that rate i'd be needing to sell vital organs

Danny made us feel welcomed, he provided all the information we asked and then some. I wasn’t ready yet for a car but I know where to come when I am. Thank you

My request for a test drive of the Kuga Active was easy to arrange and was all set up when I arrived the following day. James accompanied me on the test drive and afterwards was very patient and clear in his explanation of the attributes of the car and answering my questions.

Dear Lookers Customer Services,I am writing to formally complain about the handling of a repair issue relating to my Ford Kuga (registration EO21XBC), purchased from Lookers Ford Chelmsford, together with a Maintenance & Repair Plus Platinum Plan (Agreement number: LOOK1116889).The vehicle has suffered a failure of the factory-fitted internal infotainment / multimedia display unit. This component has ceased to perform its normal function and requires replacement. The total cost of repair has been quoted at approximately £1,400.Although the infotainment system is expressly listed as an included component under the Platinum Plan (subject to a £500 cap), I have been advised that only £500 will be contributed, leaving me substantially out of pocket for a repair that is neither optional nor cosmetic and is required to restore the vehicle to full functionality.I am concerned that this situation reflects a failure by Lookers, as the selling dealer, to ensure that the warranty product sold was accurately represented and fit for purpose.Under the Consumer Rights Act 2015, services must be provided with reasonable care and skill, and consumers must not be misled as to the scope or practical value of a product sold. A warranty marketed as “Platinum” cover would reasonably be expected to provide meaningful protection against the failure of major electronic systems such as the infotainment unit, not leave the customer bearing the majority of the cost for a covered failure.Further, at the point of sale I was not made aware that a failure of a core infotainment component could result in such a significant uncovered cost, despite the vehicle being relatively modern and the system being integral to its operation.I therefore request that Lookers:- Reviews this matter as the selling dealer and intervenes with the warranty administrator to seek an improved contribution; or- Considers a goodwill contribution towards the outstanding repair cost, in recognition of the circumstances and the expectations created at sale.If this matter cannot be resolved promptly and reasonably, please confirm this correspondence is being treated as a formal complaint and provide details of your escalation process. I reserve all rights to pursue this matter further should it remain unresolved.I look forward to your written response.Yours faithfully,

The original online advert was misleading as it suggested a retail sale and contract hire with thd retail sale price significantly below list price.Once the sales assistant clarified that, it became apparent that the offer was not as good as initially thought.

I am writing to formally raise a complaint regarding the ongoing delay in the refund of the £250 deposit for the car. I was informed on January 12th by Craig Staniland that the deposit had been processed and would be refunded within the next 3 working days. As per this timeline, the funds should have been in our account by January 15th at the latest. However, as of today, January 20th, the refund has still not been received.I have followed up via email three times and have made two phone calls. While I understand that Craig is doing his best to assist, it seems that your accounts department is hindering progress and has not provided clear or accurate information.This delay is unacceptable, particularly as this refund is for my 86-year-old parents, and the funds are urgently needed. Could you please investigate the matter and confirm the status of the refund? If there are any issues with the bank details, I would appreciate it if you could resolve them immediately.

I would like to thank your service staff for the work they did on my car (EY16YTN) recently. I was informed that the new ALB unit would not be delivered until the following day. However at 3pm I received a call saying everything was completed. They keep me informed throughout he day with various messages and videos. Thank you again.Tony Clay