Paul Castle was Excellent he answered all my questions in all the the staff including the manager was most impressive!! So friendly helpful and most I loved about Paul he cared about everything all the small details thank you all for making me smile and proud of my Car I love it ❤️❤️

All paperwork and car were ready on time in perfect condition. Great communication throughout the process. Would recommend to friends & family.

Easy to use and self explanatoryStaff are always friendly and helpful and the service is always the best it can be with regular updates throughout.

No problem

The service went very smoothly and I was kept informed at all stages and also told the costincurred. Steff very pleasant and helpful.

From initial contact to completion of check staff were helpful and informative and went above and beyond to ensure everything went smoothly and stress free- thank you

This is the third car that I have bought from Craig the manger in the Chelmsford branch and he has always been so helpful and informative providing advice and suggestions as to what to do

Actual handover was excellent. Communication leading up to handover could be improved. I suspect that part of this is due to Ford UK and the PDI centre not being good at giving the dealer information. Arranging final details for handover (registration index for insurance, day/time to collect) felt driven by me rather than by the dealer. A simple holding response would have put my mind at ease - nothing more detailed than 'I have your email and all is in order, just checking some of the details and will respond formally later today.'

Even know the service date was completely wrong when booked online the lady on the phone when l told her that the date was completely wrong was very helpful to correct the problem too the right date.

Kat was lovely. She explained everything to me. She was friendly and happy. Just the sort of person you like to see.