This was a follow up from a Ford referral. We have a 23 reg Kuga HPEV which we cannot use on Home charger until there has been a curative update to the software? Possible fire risk to battery stated - Not sure how you can cure a faulty / Short circuit battery cell with a software update - Being the second Kuga we have owned ( first one had risk of fire in engine compartment ) I feel we have lost the trust we had in Ford cars and wanted to see what the options would be for guilt electric vehicles OR another brand of Hibred. No-one came back to us except once when I was driving.

excellent customer service

Impressed with the speed of response to my enquiry about possible purchase of a used car for my wife.

Very polite and knew what he was on about

Well although we are not going to proceed with choosing a new vehicle at this point in time, the response communication and Francesca’s assistance in looking at various vehicles made our visit informative and pleasant.

You were quick to respond

Very helpful and understanding

The lady assistant was nice

Ben was very helpful and friendly

Excellent service, gave us all the information we needed to help us make our decision