purchased car on Saturday 16th May, purchased Gard-X as well as other products, had been dealing with Frankie and made her aware of a few stone chips and was given Premia Solutions contact details, they have advised that it is not and is stated in the T&C's to state this. has emailed Frankie since and she has advised customer to purchase a touch up pen and they will reimburse when the customer had requested it be cancelled. also raised the issue of floor mats advertised and it doesn't have them, was then advised to purchase them and they will reimburse, customer then wanting this is writing. Wanting the MDP either discounted by 50% or refunded in full.

Good

I enquired regarding a Ford Puma and was expecting a call back ( i had an email from your sales saying they would call) but i had no call . This was extremely disappointing as the car was what i was looking for and i was in a position to purchase. I have since gone elsewhere

Great test drive very long and boring process regarding the after drive sales procedure.

Joshua took the time to explain the differences in the cars and to go through paperwork. He also followed up promptly with an email with my options

Initial enquiry was excellently handled and communicated. My situation was I currently spend £700 a month on a car and was interested in what a different cars monthly's could go down to. However, as soon as I said that the quote in combination with the part exchange wasn't where I wanted my next car price to be Ive heard nothing since.

Excellent experience with Lookers Ford, Chloe could not do enough for us. Had a problem with my driving licence ( still old school paper licence) Chloe soon sorted it. And arranged 2 cars for us to test drive. We asked about a time limit for test drive was told no limit

On Friday 1st May I booked an appointment with the Used car sales dept of Ford Colchester for Saturday2nd May at 9 am . I made arrangements to travel Colchester from London . After making the arrangements with the sales person and discussing the car which was priced at £21300 on Autotrader at the time of the appointment, I was then extremely shocked to see the price of the car ( a 2024 Ford Kuga reg EJ74SYP ) had been out up to £21900. I was ready to negotiate to buy this car but I had no option but to cancel my appointment and complaint to the dealership. I was told by one person was put up by an algo as a result of me looking at it and I was told by another person the price was adjusted higher by head office. Both these excuses fall short of excusing bait and switch pricing tactics which are illegal in UK. I am absolutely disgusted by this and as a result I cancelled by appointment and will source a car elsewhere. I also believe this practice should be reported to Trading Standards as it falls short of professional conduct.

Dishonest and disreputable

To whom it may concern,I am writing to raise a formal complaint on behalf of my father, Philip Walby, regarding the handling of his recent vehicle transaction with Lookers Ford Colchester. This complaint relates specifically to the delayed collection of his part-exchange vehicle and the lack of communication from your sales team.When my father collected his new car on 16 March, he was advised that his old vehicle would be collected within 2–4 weeks, and he was given assurances that this process would be straightforward. However, no communication was received regarding collection.As a direct result of this delay, additional insurance cover had to be arranged for the vehicle:A cover note from 30 March to 17 April at a cost of £46.25A further cover note from 18 April to 25 April at a cost of £25.20Multiple attempts were made to contact Francesca Acres regarding the collection, with messages left on 26 March, 2 April, and 8 April. None of these calls were returned. A call was eventually received on 9 April, during which the situation, including the ongoing insurance costs, was explained. On 10 April, it was stated that Manheim would arrange collection.Despite this, by 16 April no collection had been arranged. My father therefore contacted Manheim directly, as the insurance was again due to expire. The earliest available collection date was 23 April. This required prior plans to be changed to ensure the vehicle could be handed over.After five weeks of the vehicle remaining on the driveway, Manheim attended for collection. However, the driver initially refused to take the car due to a layer of dust that had accumulated as a result of the prolonged delay. My father was therefore put in the position of having to clean the vehicle with a bucket and sponge so that it could be inspected and removed.I would like to highlight that my father has a chronic lung condition and is registered disabled. He should not have been placed under this level of pressure, particularly when the condition of the vehicle was a direct consequence of the failure to collect it within a reasonable timeframe. The car had been clean and ready for collection.This situation is unacceptable. The delay, lack of communication, and poor coordination have caused unnecessary stress, inconvenience, and financial loss.We are therefore requesting:A full refund of the additional insurance costs incurred (£71.45)An explanation as to why the collection process was so significantly delayedClarification on why repeated contact attempts were not returnedWe look forward to your prompt response and a resolution to this matter.Yours faithfullyStacy ListerOn behalf of Philip WalbySent from my iPhone