I came in on my own on Saturday, I had a pre arranged appointment with Joe, the motability representative. I was initially looking at ordering a Ford Explorer as I had a previous quote of £499 as the upfront cost, after talking to Joe, he advised me that the price was actually £4000. I first made Joe aware that I have memory issues therefore I would need things explained to me, I then asked Joe if tgere was another vehicle that was in the motability range, Joe then mentioned the kougar. I told Joe that the price ge quoted, £1400, was more affordable. Joe then proceeded to tell me in conversation how busy he was and he had lots of appointments today he asked what colour I would like it in? I felt pushed so said grey, I the asked about the spec of the car? Joe said that he would email it to me so my husband and I could go over it together. Joe then said ge would provisionally put the order through then call to confirm on Monday, I was still processing the colour and asked if I could change it to white? Joe said yes. I then asked if the car had heating front seats as this was a must, due to degenerative disc disease, Joe then said no, I said this could be a problem, and asked how much more this would be, Joe quoted a figure just under £2000 Joe mentioned again how busy he was and i was now feeling very inconvenient. Joe then said again that he would put tge order through the system and then call me Monday to see whether I wanted to go ahead with the order, I just said ok. I left feeling so deflated and I was really upset as I felt like I was not getting the time or service that I should have got. I understand that tgere can be busy times but the Saturday before Joe told me he had no appointments booked. I felt like I deserved to be treated with respect and patience especially as I told Joe that I need things explained to me. Im my whole time using motability i have always felt so looked after and reassured by other car companies but I felt truly let down by Ford. I hope that the next motability customers are treated much better than I felt I was.

Helpful and polite

V good experience

Chloe was brilliant to deal with, very proactive, attentive and fair.

Extremely helpful and accommodating staff very easy and enjoyable experience

Was just a casual look. I am looking to buy in mid December and wanted ideas.

Very helpful

Absolutely excellent help from your dedicated staff,” Frankie and her Boss”, they tried so hard to meet my expectations,but unfortunately I couldn’t accept their offer,although it was a great offer.

Part exchange prices are not competitive.

Received a phone call from Connor, he said he was going to call me back on the Wednesday/ Thursday. Which would have been 1st 2nd October still no phone call. I'm still thinking about a new car. Colchester lookers Ford still have car I'm interested in if they can do me a good deal on mine? Kind regards Mr M Porter