Not a fair deal offered. Didn't like the way we were dealt with. Went to another Lookers and the total experience totally different and positive.Bought a car from them and would definitely go back to buy future cars.Would not go back to Colchester.

Dear SirsI purchased the above vehicle from Colchester on 3.12.2025 from Conor Cutmore.On inspection of the vehicle when we brought it home we noticed that the front grill was cracked - I telephoned Connor who told me that he would speak with the manager and get back to me. No telephone call was received.Approximately 1 week later Conor delivered the 2nd key to the vehicle and I pointed out the cracked front grill to him - he asked me to take pictures - why couldnt he have taken pictures? That same week my husband washed our new car and noticed that there are white paint specs all over the car & windscreen not visible under normal circumstances.I went back to the garage and saw another sales person - I pointed out the problems and he took photos and said he would send them to Conor and the manager of Colchester.Christmas came and went - still no contact. I telephoned Conor in the New Year 10.01.2025 and complained about these issues - he promised to get back to me. Again no call came.On Saturday 17.01.2025 we went back to the garage. Conor was off sick and the same sales person I saw back in December tried to help us out. He assured me that the photos he originally took had been sent to Conor and the manager and was very angry as he had been told that the situation had been sorted - well clearly it hasnt.Can you please look into this complaint and find a resolution to our problem.Many thanksMichelle Cain07871703039

George was extremely helpful and knowledgeable and provided excellent customer service

Very impressed with the set up and the information and help Chloe gave us - she spent a long time with us going through the options available. It's just a shame, there wasn't a car for us!

Good communication and very friendly

As always very happy with your service and everything went smoothly due to my service contact RachelClifton who was so professional in handling the whole process. It's lovely to see this level of customer care and professional attention. Which is quite rare now elsewhere.A gem in your team.Best wishes, Colin westley

The car was delivered to my home address but was not cleaned before I received it even the driver who delivered it was not impressed. The most annoying thing is the fact that I received the car on the 14th November and it is now the 10th January so nearly two months and I have no V5c so I have had to spend £25 pounds to get the document I have sent emails to lookers enquiries but have had no reply. I am also convinced that you did not put £25 of petrol in the car but I cannot prove this as it was driven to my house.

Person I was dealing with went on annual leave. Made contact approx a week later to advise car was still available. Replied to the email to then be told the car had been purchased. Not the sales persons fault, everyone is entitled to annual leave and time away. However, why aren’t their emails monitored and responded to. If this happened I would’ve continued with the purchase of the car. Now, due to them being on leave, I missed out on the car.

Thank you for your time on the phone a moment ago.As discussed I am deeply upset and angry that I have just been informed that my Eco Sport Reg EO71 FGN requires a new Catalytic Convertor, with only 42,000 miles on the clock and at the time of the first issues only 41,000 miles on the clock it doesn't sit right with me.I purchased the car from Ford Lookers in Colchester back in March/April 2024, from driving it away that day the car had issues, this horrible banging noise that was constant. I called Ford as soon as I got home to advise but this was never sorted. Several phone calls from me and emails and back and forth of never arranging for this to be looked at, as I required a car whilst this was being checked. I was offered a car once but we were going on holiday and was called asking to take it in the next day but couldn't. In sept of 2024 I thought i better check with my MOT was due for the car in 2025 so that I could make this on my calendar, to find out that I had been driving my car around with no MOT for days. I was not happy about this and booked in with my usual garage and at the same time asked that they look at what this noise might be, it turned out that the noise was a Air Pump hose that hadn't been connected properly and that the transmission fluid had been overfilled as it poured out everywhere upon doing my service/checks. I picked it up that day and the noise was gone. I contacted Ford Lookers Colchester as I wasn't happy about this and advised that I had researched that this hose that hadn't been attached correctly and was very loose could reduce the life of the Cat Convertor. It was booked in for a look at Lookers service but I didn't see the point as at this point the car had been sorted by my garage.Upon collecting my car from the service department I was treated poorly and undermined by the staff, advising that there was nothing wrong with my car, of which I reminded them I know this as my garage repaired it. I was told that my comment about the transmission fluid was not possible and that the hose was fine of which again I reminded them it would be okay now as my garage sorted. I left feeling very embarrassed and made to feel very foolish and I have not been back since.My MOT this year was fine and service completed.Then a few weeks back my engine maintenance light came on, so I took the car to my garage who felt that the diagnostic code for the cat convertor couldn't be right due to the age and mileage of my car and felt that maybe this could be a petrol issue as I had just filled up with petrol so cleared the light, but it keeps coming on so I took it to Marshalls in Clacton who now do ford car services etc and have been advised that it is the cat convertor and that i am looking at at least £2k for this to be sorted.The list of issues I have had with this car since the day of purchase and more so to find out recently that i have paid way more than the car was even worth, as we were only ever told the monthly cost and so recently had to take out GAP insurance as I owe over £13k on a car that isn't even worth £7k. This is my 3rd car I have purchased from Colchester lookers but our 4th directly from Ford, the customer service and issues have been so upsetting that we will not go back there. I was never sent my details from lookers with regards to the bodywork insurance we took out and well the list is endless.Our main concern at the moment is a car that is young and only as 42k on the clock requires a major part that shouldn't need replacing this early on and I want this sorted as soon as possible. My faith and trust in this car has gone and I don't feel comfortable driving it anymore. I live in Essex but work in Suffolk and require a car 4 days a week and currently I don't feel safe driving it.Please can you get back to me as soon as possible

Dear Sir / Madam,At the end of June, I purchased a brand-new, fully electric Ford Explorer. Both my family and I were very pleased with the vehicle at first and were enjoying it greatly.However, in mid-October, several important functions of the car stopped working, including the lane assist system, navigation, and the onboard computer. I initially waited for a couple of days, thinking it might be resolved through a software update, but when the problem continued, I booked an appointment with Stevenage Ford Service, which is the closest service centre to my workplace. I left my car with them on 23 October 2025.I expected to collect the car around 3 p.m. that day, so I travelled accordingly. When I called the service centre to inform them I was on my way, I was told that the car was not ready. This information could have been communicated to me earlier in the day. As a result, I had to return home by Uber, which cost approximately £35. The following day, when I called again to say I was coming to collect the car, I was told once more that it was not ready. I also questioned why I had not been kept informed and why a courtesy car had not been provided, as the service experience was clearly problematic.On Friday evening, I was contacted by Ford Rent and informed that I could receive a courtesy car. I accepted this and was advised to take a petrol vehicle for two days. I was also told that it would be safer to rent the car until 31 October in case the repair took longer, which we agreed to.As of today, 5 January 2026, my vehicle has been at the service centre for over two and a half months. During this time, I have received no updates or communication. After several weeks, I repeatedly contacted the service centre but was only told that the issue was “under investigation,” with no further details provided. I then contacted the Colchester branch where I purchased the vehicle, but they stated that they were not responsible.I explained to them that I would either accept a replacement vehicle or request a full refund, as I am unable to use the car I paid for. After approximately one and a half months, I was told that I needed to resolve the matter through Ford Credit and that I could reject the vehicle. I spent hours contacting various departments, but I was constantly redirected from one place to another. I have never experienced such a lack of ownership and responsibility.I proceeded with rejecting the vehicle, yet I have still received no response. Despite not being able to use my car, my monthly payments were deducted in November, December, and again on 2 January. I am also incurring significant additional costs because the courtesy vehicle is petrol-powered. I have clearly expressed that I am suffering serious financial loss, yet I have still not received any assistance or communication from the service centre.Both financially and emotionally, this situation has caused me severe distress. While living in Turkey, I previously purchased a brand-new Ford Focus and never experienced any issues. I cannot understand or accept this level of neglect and poor customer service.If this matter is not resolved urgently, I will escalate it further and share my experience widely. I formally request an immediate refund of all payments I have made, including my monthly payments and the petrol costs I have incurred over the past three months. Once all processes are completed, I also ask that the rental vehicle be collected immediately.I have never felt this helpless as a customer. This situation is unacceptable, and I urgently ask you to resolve this matter and help me out of this ongoing chaos as soon as possible.Kind regards,