Richard Holeman was excellent with his approach to the sale of my vehicle. His communication was excellent and he kept me informed at all times.

Have more staff like James. A credit to the company.

I am surprised that Ford no longer offer a handbook or service history with their cars now, so much has changed between the 21 plate Puma that I have purchased and the 16 plate Focus I traded in, I find not issuing a handbook is a backward step. I wonder how older people that can't go on-line to find this information get on ?

Great service from James even during a time with challenging stock levels

Overall very happy with the way Richard dealt with it being a mainly internet sale. Only slight negatives are a couple of minor issues with the car that I would have expected the preparation to have sorted, such as armrest illumination light was out of place and had fell into the inside of the centre console, and the service book wasn’t stamped but I have a new service sticker in the windscreen. Minor issues of course but just took the edge off a little bit

James was great and kept me updated all the way through. My third car I have purchased through him

James Raven very good

James and the team have been extremely helpful from taking our order, staying in touch through production, to delivery of our car to the dealership. On collection James spent a lot of time with us talking through all the features of the car.

Ben Hastings was lovely. Couldn’t have done more for me and completely put me at ease as I told him I didn’t particularly like a sales-y approach. Very knowledgable about the car and products.

I am very pleased with my new car and the service I received from James Raven at Lookers Ford Colchester for buying my new car. Everything was perfect and it is a very good dealership throughout.