Initially I tried to contact b through online chat which was extremely slow. Then Alan stepped in and he was extremely helpful. Also involved were George and Emma. However I gave them all the details including my monthly budget. But all the prices I got back were way over tbat figure and therefore disappointingly I was unable to accept any of tbe deals provided. Lastly I thanked all of them for their involvement, but never heard from them.

Awful

Dear Sirs>> I would be grateful if you could please send my email to the most appropriate person.>> It is concerning the above car which we purchased on 5th October 2024.>> We purchased this from your Colchester branch. It had been used as a courtesy vehicle and so it could not be released to us until you were comfortable it had been serviced and any required safety works carried out.>> Immediately after purchasing the car we noticed a noise when it was reversing. We got back in touch with the person who sold us the car to be told we should take it to John Grose and have it looked at under warranty.>> We did that and on 28th October John Gorse fitted new rear break shins, under warranty.>> The problem however persisted and so we got back in touch with John Grose and arranged again for the car to be seen by them.>> During this time it was inconvenient with work and young children to arrange for the car to be taken to John Grose and for us to be without a car.>> John Grose came and collected the car on 16th December but they informed us they were unable to hear the noise. The way that this was dealt with made me very conscious of continuing to raise the matter, despite the problem still persisting. The stress and anxiety of having to take the car again meant we left it for some time.>> Over the next few months we had some difficult family matters which meant I was either not capable of arranging another inconvenience of being without the car, or when we did take it for its MOT and Service that I was not confident enough to raise this again.>> The problem still persists and now that I am in a position to raise> this again we took it back to John Grose on 20 September. They located the problem being badly corroded break discs and pads, advising the fix would be new discs and pads at a cost of approximately £550.>> We are very unhappy having been sold a car with this issue, one that we immediately raised with your sales representative and was handed off to the main dealer.>> We would be very grateful if you could please consider this issue and arrange for new discs and pads to be fitted, at your cost.>> I’d be grateful if you could please confirm receipt of my email and confirm this matter is being reviewed.>

The consultant who we met, Ben MacMahon, we extremely helpful, very professional in his approach and provide good advice. He wasknowledgeable with the products and the car and help walk through the process and selecting the right car based on our requirements. Ben is an asset to the dealership and we’re grateful for his time and expertise.

I don't have Google account or trust pilot so not able to leave you a review

Was made to sit and wait for nearly half an hour meaning I didn’t have a lot of time to test drive the car, I felt like nobody was looking at me and was only treated with dignity once I’d come back from the test drive.

23-09 seen a deal for a vehicle, cust searched the call centre and spoke to Ben, the cust advised him of the vehicle. The cust was advised the offer wasnt available and he was advised of the cost of the car. The cust then received a quotation and they have been in communication regarding the deal. Cust gave all the info and then this morning he has had an email Ford Leasing have rejected the proposal, no explanation as to why. Cust feels as the deal was so good he feels like you have just rejected it.

Excellent

Very helpful. We just decided to go for a different car

Easy to get an appointment, received a reminder, test drive went smoothly, salesperson (George) was good to deal with