Very helpful and professional.

still waiting for deposit return after 2 weeks when a car was purchased

a good job and a good team

My car went in for 4 year service with no issues. Came out again Unknown to me (as didn't open rear doors - all I knew is something sounded wrong) with rear door weather strip hanging off under the car. Returned to garage at earliest opportunity to resolve and was told "we didn't do it" before I suggested you had and then was told its just wear and tear and paid the bill. The car is 4 years old with only 25000 miles on clock with little use of the rear doors anyway. To be told its wear and tear is either rubbish (never had anything like that on much older cars in over 30 years) or reflection of quality of car sold (?) But the customer service was terrible. I made a complaint in the garage but it was just fobbed off as I say - by usual of it wasnt us and wear/tear. Made to feel not valued, stupid and frankly taken for granted. Felt like it had been conned - car ok then some wear item needs doing in place it would be almost illogical to happen. No one came to talk to me, no one asked mechanic or cleaner of car (how do you miss so.ething like that hanging down when you open the door?) So I am left inconvenienced. At moment lookers ford is last place id go for service or another new car (and all for a bit of care and £100 or so) on what is marginal at best a wear item given age and mileage (ignoring fact door is hardly used anyway). Just felt rubbish.

We are very pleased with the service we had from Mitchell at colchester Lookers.The car could have been cleaned a lot better.Mitchell has been very helpful we have had a couple of niggly things butMitchell has sorted them.

So my car has 12month extended warranty i booked it in to have air con and brakes checked yesterday. When I spoke to the lady to book the car in I asked if there were any charges and was told no as it is under warranty then when i collected the car yesterday afternoon I had to pay £144 for a diagnostic test which I did not ask for and was not told about.

My car was booked for service on the 21st April 2026 and on arrival to collect my car i noticed that my bonnet was scratched in multiple places so I went in and asked to speak to Joe the service centre manager he then came out and took photos and spoke to my youngest son Alan and said he would be in touch he contacted Alan via he work email and my car was booked to go back to ford's on the 5th may at 12 pm , so I drove from my house to ford's to be told that they had cancelled at 9.30am and Joe had sent Alan a message at 10.30 to tell him . I arrived just before 12am to be told they had cancelled i then called my son and gave Joe the phone to speak to Alan this complaint has nothing to do with the service centre people as I am always looked after by them , it is with your valeting company. I also went to a company to get a quote to fix said scratches on my car and handed it over to Joe , after hearing nothing back I called ford's on the 13th of may and spoke to Joe , my car is booked in for 26th may to have scratches hopefully dealt with, I have been told that I will have a loan car as I am disabled . I am also looking for compensation for fuel on both days as I did not put scratches on my car bonnet. To say that I am not very happy with this service is a joke I am very cross i believe my son spoke to Rob Randall about it. My son has asked me to keep him out of it , what I find hard to believe that is that they have not contacted me to apologise or rectify this I've had to call Joe and find out what's going on I'm not very happy at all I'm angry and frustrated that it's taken so long to get anything done

Spoke with sales team and organised a test drive. All good unfortunately the car fell short of our expectations, no fault of your team.Discussed our needs with sales team and there is not currently a Ford that meets our needs.Next time we change cars will come back to you to explore range.

Having phoned the day before re a white Ford Explorer on your website, travelled nearly an hour to see it and 3 hrs in your showroom, we were extremely disappointed and annoyed to then find out it doesn’t exist. We were told the manager had been on holiday and hadn’t taken it off the website. However, 1 week later it’s still showing on your website We consider this to be extremely bad practice and a breach of the Trades Description Act.

Drivers side door scratched. Advised manager would call to discuss, no call received and no resolution to damage