Clearly explained everything.Provided information and answered all my questions thoroughly.

Quote process took a very long time. Absolutely disgusted that the company wants to upsell extra products/ services on a £40k purchase. Should all be included.

Customer took ownership May 25 - Insurance would not cover cost of her bump due to the vehilce been repaired in the past and was a poor repair ( rear sensor did not work) which customer was not aware or told about. Sales (Oliver Kane has been helping customer, who has been really nice) said they would cover some cost towards customer bump. Customer is wanting the cost covered as feeling she was mis sold vehilce as been in a previous accident . Customer asking for her car to be put back to standards it should be.

Dear Ford Service Team,I had sincerely hoped this situation would not need to escalate into a formal complaint. Unfortunately, I feel I have been left with no alternative.I currently have a Ford Kuga (ET67 EWN) covered under a Ford Service Plan, with the MOT due on 14/03/2026.On Thursday 19th February, just under a month before the MOT expiry date, I called to arrange the MOT after finding no suitable appointments available via the online booking system. I was informed that the earliest available date was 23rd March — nine days after the MOT expires. I was told that someone would contact the service team to see if the vehicle could be squeezed in sooner and that I would receive a call back.I made it very clear during that call that I live in Woodbridge on the Suffolk coast, with extremely limited transport links. I rely entirely on my vehicle for school runs and to travel to work. Allowing my MOT to expire is simply not an option, and I cannot be without my vehicle for an extended period.The only solution initially offered was that I could have the MOT carried out elsewhere. I find this completely unacceptable. I have paid into a Ford Service Plan for several years specifically for the reassurance, convenience, and continuity of having my MOT and servicing managed by Ford. Suggesting I go elsewhere defeats the entire purpose of the plan I have been paying for. It also seems a little silly to suggest i go elsewhere to pay for a service i have ALREADY PAID Ford for!I also did not receive the promised call back.I therefore called again this morning and spoke to the same representative. After placing me on hold to contact the service centre, I was advised that I could bring the car down daily and leave it there, and they might be able to look at it .. but they also might not.Given that I live just under an hour away from Colchester and work full-time, this suggestion is entirely unrealistic and unreasonable. I cannot drive nearly an hour to drop the car off, attempt to find alternative transport back home or to work, manage school pick-ups and after-school commitments, and then potentially make another near two-hour round trip to collect a vehicle that may not even have been examined.In addition, 23rd March is not a convenient date for me in any event, as I am flying out of the country on 24th March. If the vehicle were to fail its MOT on the 23rd, I would have no realistic way to arrange and authorise repairs before travelling. I genuinely do not understand how I would be expected to resolve that situation.I am extremely upset and frustrated by how this has been handled. I feel as though I have done everything correctly by attempting to book in good time, yet I am now left with no workable solution. I feel completely stuck, with no practical way to move forward or fix the issue despite being a paying Service Plan customer for 3 years now!I am therefore trying to understand how it is acceptable that I attempted to book my MOT in reasonable time, there were no suitable appointments available before expiry, I was not called back as promised, and the only alternatives offered were to go elsewhere or repeatedly travel significant distances on the off chance the car might be seen. The one confirmed date offered also leaves me with no contingency should the vehicle fail.As you will be aware, under the Consumer Rights Act 2015, services must be provided with reasonable care and skill. Furthermore, as a subscribing business to The Motor Ombudsman’s Motor Industry Code of Practice, Ford dealerships are expected to handle bookings and complaints fairly and without causing avoidable inconvenience to customers.A service plan is marketed on the basis of peace of mind and convenience. My experience has been the complete opposite.I am requesting:1. An urgent MOT appointment before 14/03/2026.2. A practical solution that does not require repeated long-distance travel with no guarantee of the vehicle being seen.3. A clear explanation as to why Service Plan customers are unable to secure bookings within the required timeframe.4.If this matter cannot be resolved promptly, I will have no option but to escalate this formally to Ford UK Customer Relations and, if necessary, to The Motor Ombudsman.I look forward to your urgent response.Yours sincerely,Mobile number (available after 3:15pm)

I hate walking into car showrooms, sometimes you just want a female presence, it was nice being met on the door by a female receptionist who asked me straight away if she could help

Joshua was most helpful and offered me a large discount on a new car

I brought my car about a month ago, I inquried about a noise in the engine when I turned on, to be told it was fine and had been serviced, taking the word of the sale person and service people in south woodham. Two weeks in, I contact Colchester lookers as noise was getting worst. I took my car in for a day inspection on Wednesday 18th, in which I got told there is a problem and that someone would be in contact with me to update me. I had to call at 5:15 to find out of I could pick my car up and ask for an update. I collected my car as authorisation needs to be made as it's all under warranty and I shouldn't have to pay. I have brought my car home to find bolts in my centre drink holder, and my engine under tray in my boot in which the car hasn't been put back to normal for me to bring home.Today, I've just got an update from Chloe who has been chasing authorisation for work to be done, stating that she has not had a reply and is still waiting. I need my car on a daily basis and require a courtesy car, but due to no cars available and no authorisation been given, I'm having to wait two weeks before anything can be done. This is not a good start to my Ford experience especially when I have always been told that ford are good and reliable brand. I feel like I've been let down by south woodham lookers for not spotting the fault that I pointed out.

cust purchased a vehicle 06.02.26. Popped down and seen the vehicle, Andy got the keys, driver inner door handle didnt work Scratches and bits and bobs Ben agreed to sort the vehicle but basically did nothing. Last week reported head light had been in an accident, plastic welded back together and bits missing. Needed to look at the vehicle to asses. This morning went too get out the vehicle and the inner door handle is loose and floppy. Cust is out of pocket as he is unable to use the vehicle.

A very professional company with excellent staff

I am writing to formally raise a complaint regarding the Ford van that I purchased from you for £46,013.80 on 8th July, registration Y21GBS (originally registered as YC25UJS).Since purchase, the vehicle has suffered repeated battery failure on multiple occasions. This issue first arose within the first six months of ownership and was reported to you at that time.The van has since been returned to you for inspection and repair on several occasions. However, despite these attempts, the same issue continues to occur. Most recently, the vehicle was returned to you last weekend and has again failed just two days later, leaving me unable to get to work.I have been advised that no fault can be found, however the repeated loss of battery power clearly demonstrates that the vehicle is not reliable and is not of satisfactory quality.Under the Consumer Rights Act 2015, where a fault is reported within the first six months and repair attempts fail to resolve the issue, the consumer is entitled to further remedies.As the problem remains unresolved despite multiple repair attempts, I am now exercising our rights under the Consumer Rights Act 2015 and formally request a replacement vehicle.Please confirm within 14 days how you intend to resolve this matter.I hope this can be settled promptly and amicably. However, if necessary, I am prepared to escalate this matter further.