I always get an excellent reception from Ben Hastings every time I come in

Always very helpful

Couldn't fault James in helping me get the car we had chosen and the service he gave us. He kept me informed and up to date all the way through the process. Very professional

James was so helpful from the moment we walked through the door enquiring about new Kugas to the moment that I collected my car.

Excellent handover. Did not feel rushed and really felt like a valued customer. James was happy to show me how some of the features on the car worked which helped me feel comfortable with driving the car for the first time. Can not recommend Lookers Colchester especially James enough.

Very pleasant staff - quick turnaround

The brake light wasn’t working so took it straight into your workshop on Severalls, I was let down by the service there (not for the first time I might add) they made me feel like they were doing me a favour fixing the light on a car that I picked up 15 minutes earlier! Also no urgency to get it fixed, the car sat in the car park for 20 minutes before a technician took it into the garage, another 15 minutes wait there too until it was done, this experience took the shine off buying the new car. Also a handover that includes showing us the controls would have been a nice touch, I should also state that the previous owners phone and sat nav details were still listed on the in car computer, seems like such a simple thing to clear when the car is being prepped? Overall sales experience was good but these little issues shouldn’t have been issues to start with. The service dept is a 5 minute walk from my house and up until recently when I have taken my Kuga for a service or MOT I wish I had gone somewhere else. The service centre is very hit and miss, my last MOT was a pleasant experience only to be over shadowed by my recent visit to rectify a fault with the new car. Previous visits for services and MOTs have been a chore, there definitely seems to be a customer service issue in the service centre, I would suggest investing in some customer service training. I have marked my return to the service dept as unlikely but time is a great healer. Gave 4 stars as the “handover” was literally that, we were given the keys, it was only later in the day we realised it would have been good to know how to work the sat nav and computer.

Great engagement from Sales man (Ben Hastings).

The Mechanic Mr English was Superb!

Although having problems with my eyesight I was easily able to manoeuvre about the site and get a booking on a date I wanted Even though I only mentioned it in passing a small fault in my eco-mode was corrected, and an explanation given as to why it went wrong in the first place