Joshua was most helpful and offered me a large discount on a new car

I brought my car about a month ago, I inquried about a noise in the engine when I turned on, to be told it was fine and had been serviced, taking the word of the sale person and service people in south woodham. Two weeks in, I contact Colchester lookers as noise was getting worst. I took my car in for a day inspection on Wednesday 18th, in which I got told there is a problem and that someone would be in contact with me to update me. I had to call at 5:15 to find out of I could pick my car up and ask for an update. I collected my car as authorisation needs to be made as it's all under warranty and I shouldn't have to pay. I have brought my car home to find bolts in my centre drink holder, and my engine under tray in my boot in which the car hasn't been put back to normal for me to bring home.Today, I've just got an update from Chloe who has been chasing authorisation for work to be done, stating that she has not had a reply and is still waiting. I need my car on a daily basis and require a courtesy car, but due to no cars available and no authorisation been given, I'm having to wait two weeks before anything can be done. This is not a good start to my Ford experience especially when I have always been told that ford are good and reliable brand. I feel like I've been let down by south woodham lookers for not spotting the fault that I pointed out.

cust purchased a vehicle 06.02.26. Popped down and seen the vehicle, Andy got the keys, driver inner door handle didnt work Scratches and bits and bobs Ben agreed to sort the vehicle but basically did nothing. Last week reported head light had been in an accident, plastic welded back together and bits missing. Needed to look at the vehicle to asses. This morning went too get out the vehicle and the inner door handle is loose and floppy. Cust is out of pocket as he is unable to use the vehicle.

A very professional company with excellent staff

I am writing to formally raise a complaint regarding the Ford van that I purchased from you for £46,013.80 on 8th July, registration Y21GBS (originally registered as YC25UJS).Since purchase, the vehicle has suffered repeated battery failure on multiple occasions. This issue first arose within the first six months of ownership and was reported to you at that time.The van has since been returned to you for inspection and repair on several occasions. However, despite these attempts, the same issue continues to occur. Most recently, the vehicle was returned to you last weekend and has again failed just two days later, leaving me unable to get to work.I have been advised that no fault can be found, however the repeated loss of battery power clearly demonstrates that the vehicle is not reliable and is not of satisfactory quality.Under the Consumer Rights Act 2015, where a fault is reported within the first six months and repair attempts fail to resolve the issue, the consumer is entitled to further remedies.As the problem remains unresolved despite multiple repair attempts, I am now exercising our rights under the Consumer Rights Act 2015 and formally request a replacement vehicle.Please confirm within 14 days how you intend to resolve this matter.I hope this can be settled promptly and amicably. However, if necessary, I am prepared to escalate this matter further.

On arrival we was excited to see and test the car we hoped to purchase and maybe take home. Sales man was polite and showed us the car, I started the car and I thought the engine did not quite sound right🤔 . I pointed this out the the sales and he agreed but responded I’m not sure what it is. He suggested we could still take the car for test drive so we did. We stopped after a short time to listen to the engine and the noise was still there. Based on our uncertainty concerning the noise we left disappointed. I would have thought when you have booked an appointment at a certain time to see a car you would expect checks have already been done.If they had been we would not had a waisted journey.

Very impressed with George ,the way he dealt with the matter

Tax is due for the LS68ZDA car that I financed but couldn't proceed due to no V5C.

Hi Fran ,We recently purchase a Ford Kuga STX from you , is there a manual for the car , because we did not receive oneWe may have to resell the car , due to my eyesight night driving l need yo use the fog lights plus also we had zeon lights on our old Kuga , because this new vehicle does not have fog lights it makes night driving very difficult to see.Many ThanksTerry HatchardPro Aga Services LtdM: 07708 325260

To whom it may concern,Good evening I am a recent customer who gets my car serviced by your dealership in Colchester every year, I've had no issues over the past years until my most recent service, having spent close to £500 for my service usually my car is cleaned before I pick it up, this time it wasn't, just for my own peace of mind if you could clarify if your policy has changed that would be appreciated. Additionally, the call I got from the person on the phone was delightful and informative, in person the service advisor on the desk was uninformed and rather grumpy, don't get me wrong we all have bad days but it doesn't make a good impression on a customer when the service advisor who your expected to give your keys to is unapproachable. I did have the intention to book my car in next January for a service, cambelt, aux belt, coolant change, and high-pressure fuel pump gasket to be replaced, as all of the issues mentioned above, I can take with a pinch of salt, the one thing that has really put me off being certain I am booking my car in with yourselves is having received 4 follow up calls with fairly persistent staff wanting me to complete a survey, the last person to call me was actually really respectful and when I said I haven't got time to talk understood and didn't force the conversation to continue. But the previous ones have made it a mission to annoy me into filling out a survey, there is no need for that many follow up calls it borders on harassment, I think the customer should be allowed to make their own decision on whether or not they'd like to take your survey not badgered into it, as you can imagine the survey I filled out was not given in a positive light. This has probably been the biggest factor in my hesitation towards rebooting my car in with yourselves for any further work, I really like the ford products and currently have a VW transporter I was playing with the idea of purchasing a ford transit from yourselves but honestly with my recent experience it doesn't make me want to invest any further money with yourselves, even though I prefer the ford product over the Volkswagen product, as I live in Colchester and always use main dealers for anything I require and I've never had a bad experience with Volkswagen. I just think this is something to reflect on I'm attempting to give honest feedback without being biased, granted I don't think you can ever fully please everyone but I wouldn't say my complaint is unreasonable, I hoping you can give me some sort of reassurance that if I were to rebook my car in with yourselves my experience would be different and pleasant with no need for uninvited phone calls pressuring me into filling in a survey when I am work rather than letting me do it in my own time. I will have to give some real thought on whether I will continue to use your services as your conveniently located near me or whether I have to go out of my way to another group for future work. I would honestly really like for there to be a simple resolution to this so I can continue to use your services as it's convenient for me however I'm sure you can understand my trepidation as someone who is looking at spending thousands for the work mentioned above and even more if I were to buy another vehicle, as an experience that was only £500 was rather unpleasant doesn't make want to spend more for a similar experience.King regards,Nelson Rosas