Ongoing issues with the first car l purchased which ended up with it being substituted eventually for the present one! This one has had on going issues with FOS brake issues that still remain unresolved after four visits.

Just like last time after a service, I am hounded by numerous calls and emails . Even this email doesn’t allow you to unsubscribe on the link. Please do as you confirmed you had last year.Your post sale procedure undoes all the good experiences on the day.

Asked a simple question and it was ignored and the heavy sales tactics started. Had to ask a further twice before I got the answer. I was enquiring about a explorer on Autotrader and if PCP was available. In the end I just said I was now fixed up, this didn’t even get a friendly response, just ended the conversation. I will go elsewhere but at least it stopped those nonsense communications that didn’t help me with my original query.

Excellent service ..Full marks .pleasing and very helpful people at colchester Ford garage. Top marks

Thorough and helpful

Polite, non pushy sales lady

Very helpful but just couldn’t find the car that I required

When the car was delivered to me in November I noticed a chip in the windscreen, one of the alloy wheels had the coating coming off and on of the washer jets didn’t work. I called the dealership within 10 minutes to let them know and I was assured these would to sorted.A few days later I was asked to take the car to any garage to get the washer jets fixed and they would reimburse me for that. I took it to a garage I usually use and they fixed it for no charge to me or Lookers. After several further emails and calls I was eventually asked to take the car to a wheel repair shop to get the wheel re-coated that was completed on the 20th January.On 21/01/26 a windscreen company came to me to repair the windscreen, they told me that the chip has already been repaired, meaning there is nothing further they can do. They also advised that the damage sits within Zone A and, due to its location, can be distracting for the driver which I said it does ‘catch my eye’ when I’m driving.Had I been informed about the chip prior to purchasing the car, I would have requested that the windscreen be replaced. If Lookers had declined prior to me buying the car, I would not have proceeded with the purchase.

Mitch – Lookers sales man for second hand cars. January 2026He had a nice manner about him, pleasant and cordial until he thought he wasn’t getting his finance commission and then he changed.• He didn’t call me or tell me he had sent the quotes.• Changed his tone and greeting on the phone. Not directly rude but it felt unpleasant.• Didn’t call me back with further information.He has now ghosted me which is very rude and has done a lot of damage to Lookers and Fords.You have also lost the sale of a car. I hadn’t decided between a new Puma or a second hand one, now I am definitely not getting either from you.

Oliver was interested in our enquiry, was helpful and courteous.