Good afternoon my experience with colchester ford transit centre was excellent it's just a shame your finance provider couldn't help me with the finance to buy a ford ranger kind regards

Hi £21000 for van didn't come with set of mats

Very helpful and friendly

Received a call from a sales manager, discussed what I was looking for and budget. Was told there was vehicles in stock to match my requirements, and was told he would be back in touch with settlement figures and prices. That was on the 24th of March, it's now the 2nd of April and I still haven't heard back from him. I'm still looking to get a new company commercial vehicle, but the poor service I've received I'll be looking elsewhere.

Informative

I was interested in a vehicle on your website. I contacted you with a specific request to see pictures of the vehicles load space. I got a reply that completely ignored my request and it provided a link to the vehicle in question. I had to ask the question again of Mark. I didn’t get a reply. However a colleague who was unaware of Marks emails phoned to say that the website pictures were not accurate in that the loadspace cover had been removed and was now not part of the deal. If I wanted one you could arrange it for me (no doubt at extra cost!!!!). I explained that I was no longer interested as a result, your company has completely wasted my time and in reality wasted your own resources.

Hello, the truck is amazing thank you Ross for all his help Made me feel welcome. I will definitely be back once it's due a service and MOT Hopefully, you will look after me. Thank you very much for an amazing purchase 👌☺️☺️👍👍.

Good Afternoon,On 10th February 2026 one of our company vehicles, registration number EK25KYA, was brought in for a routine service and oil change. During the day we were informed that the service had been completed and a BACS payment was processed so that the van could be collected later on that day. However, when our engineer went to collect the van, the oil light was still on and couldn’t be rectified as all the technicians had gone home for the day. He was asked to leave the van with them for another day, was given a hire van to use instead and informed that if the van needed any petrol, to keep the receipt and he would be reimbursed.On 11th February 2026 our engineer put in £20 pounds worth of petrol from his own personal account and handed the receipt over to the service department when he returned the van to them. He was told that the refund would take at least 5 days to process and that if he hadn’t received a refund by the following week, to chase it up.It's been 5-weeks now and despite numerous phone calls, the engineer has never been able to speak to anyone in the accounts department. The information he was given back on 11th February 2026 was clearly misleading.Is the driver actually going to receive his refund?? I have attached a copy of the receipt for your reference.A prompt response would be appreciated.Thank you.Regards,NicolaVICKERYELECTRICALLTDESTABLISHED 1972Unit 3a, Perry WayFreebournes Industrial EstateWithamEssex CM8 3SXTel: 01376 519933E-mail: nicola@vickeryelectrical.co.ukWeb: www.vickeryelectrical.co.uk

Hi Vehicle Complaints,Please see below - this has happened several times now and the service ive received from fords has been appalling and cost our business lots of money and time.Can someone from the complaints team contact me as a matter of urgency.Many thanksJames BaileyDirector07760857426On 2 Mar 2026, at 03:14, Darren Holdenwrote:Hi Mr BaileyUnfortunately the repeat repair regarding the injector is due to a component failure and not anything we could have influenced. I have spoken to my service manager and we will not be looking to carry out the additional repairs as a goodwill gesture.Should you wish to speak to Ford's complaints department, their number is 0203 5644444.Kind regardsDarren HoldenSenior Service AdvisorLookers Ford GWM BraintreeRayne Road | Braintree | CM7 2QST: 01376 321 202lookers.co.uk/ford________________________________________From: James BaileySent: 02 March 2026 11:01To: Darren HoldenCc: Chelmsford demoSubject: Re: BK21YTC & LA74WWHExternal Sender: Confirm legitimacy before acting.Hi Darren,Thanks for your email.Given the continuous problems we have had with this vehicle can you do the timing belt and the shock absorber and the engine cover as a gesture of goodwill?If not I will take up a formal complaint with ford complaints department.RegardsJamesOn 2 Mar 2026, at 00:54, Darren Holdenwrote:Hi Mr BaileyThe work carried out was replacement of no.4 injector, the seal was blowing which caused the fumes, the injector was siezed in the cylinder head so we had to replace the whole thing.We can do the timing belt for £1260.62 as previously quoted. Everything else will be as quoted on the health check sent.Kind regardsDarren HoldenSenior Service AdvisorLookers Ford GWM BraintreeRayne Road | Braintree | CM7 2QST: 01376 321 202lookers.co.uk/ford________________________________________From: james@chelmsford-demo.co.ukSent: 01 March 2026 12:18To: Carli Murphy; Darren HoldenCc: 'Chelmsford demo'Subject: RE: BK21YTC & LA74WWHExternal Sender: Confirm legitimacy before acting.Hi Darren,Further to your phone call on Friday afternoon can you please advise what work was carried out as the video below doesn’t show it?https://video.citnow.com/vtyzmk0sdprAlso with regards to other items on video can you please advise fords best price given the continuous problems this has caused?The courtesy car provided is not practical for running our business and is costing us money so I’m keen to have this resolved asap.Please reply asap.Kind RegardsJames Bailey Bsc CCDODirectorM: 07760857426E: james@chelmsford-demo.co.ukW: www.chelmsford-demo.co.ukFrom: james@chelmsford-demo.co.ukSent: 25 February 2026 17:32To: 'Richard Marsh'; Carlimurphy@lookers.co.ukCc: 'Chelmsford demo'; 'Darren Holden'Subject: RE: BK21YTC & LA74WWHHi Carli,Hope your well.I’ve tried to call a few times, can you please advise if BK21 YTC is ready to be dropped off and replacement transit available, I could do tomorrow pm?Need to get this in asap please.Kind RegardsJames Bailey Bsc CCDODirectorM: 07760857426E: james@chelmsford-demo.co.ukW: www.chelmsford-demo.co.ukFrom: james@chelmsford-demo.co.ukSent: 13 February 2026 14:13To: 'Richard Marsh'Cc: 'Chelmsford demo'; 'Darren Holden'Subject: RE: BK21YTC & LA74WWHHi Richard,Following on from the below I received a call yesterday from Braintree advising of bringing the vehicle in today with a replacement vehicle available. I received a text confirming this, then unfortunately I received another phone call saying the replacement vehicle wasn’t available until next week.I did phone back later and left a message with the sales team asking if there were any other vehicles available such as a transit custom, they advised they would give the message to servicing and get them to come back to me. I haven’t had any phone calls back however got another text message yesterday at 16:49 confirming a further appointment at 09:10am on 13th Feb (today).I’ve just tried to phone ford Braintree on 01376321202 again but there were no answer and no voicemail available. Can you please let me know as I’m keen to get BK21 YTC resolved as advised to your Braintree colleague yesterday the smell of CO2 and diesel is becoming stronger in the cab and the engine power seems to have died off a bit, intermittently in limp mode and the automatic gear changes are very jumpy.Kind RegardsJames Bailey Bsc CCDODirectorM: 07760857426E: james@chelmsford-demo.co.ukW: www.chelmsford-demo.co.ukFrom: James BaileySent: 11 February 2026 05:50To: Richard MarshCc: Chelmsford demo; Darren HoldenSubject: Re: BK21YTC & LA74WWHHi Richard,We need loan vehicles, I asked Darren to ask his manager about finding some or hiring them in - he hasn’t come back to me on that.Darren should also have explained what work is required on the vehicles.Customer service is poor and communication terrible. Please advise contact details for the director of complaints.JamesSent from my iPhoneOn 5 Feb 2026, at 13:25, Richard Marshwrote:Good afternoon,I have been asked to book in 2 of your vehicles for attention.We have availablility for this work on Feb 11th and 12th.Regrettably there is no available provision for a loan vehicle until March 9th onwards should you prefer that option.Please let me know how you would like to proceed, and what works are required on either vehicle.ThanksSent: 05 February 2026 09:37To: james@chelmsford-demo.co.ukCc: 'Chelmsford demo'; Joe EnglebrightSubject: Re: BK21YTC & LA74WWHMorning Mr BaileyOur next available date at Colchester with a replacement van is 5th of March, we only have a Transit Custom or a high top Transit as loan vehicles.I don't have access to other sites diaries so can't give you a lead time for them.Kind regardsDarren HoldenSenior Service AdvisorLookers Ford Transit Centre Colchester4 Newcomen Way, Severalls Business Park | Colchester | CO4 9YRT: 01206 222 222lookers.co.uk/fordRichard MarshService AdvisorLookers Ford Chelmsford2 Argyll Road, Chelmer Village | Chelmsford | CM2 6PYT: 01245 247247lookers.co.uk/ford________________________________________From: james@chelmsford-demo.co.ukSent: 04 February 2026 20:04To: Darren HoldenCc: 'Chelmsford demo'Subject: RE: BK21YTC & LA74WWHExternal Sender: Confirm legitimacy before acting.Hi Darren,As per telephone conversation today, can you please advise what vehicles are available to us as cover vehicles and when and where we can take it asap?As discussed we can’t keep breathing in co2 and have low battery warning signs on as we need fully operational vehicles on the road to run our business.Please help.Kind RegardsJames Bailey Bsc CCDODirectorM: 07760857426E: james@chelmsford-demo.co.ukW: www.chelmsford-demo.co.ukFrom: james@chelmsford-demo.co.ukSent: 02 February 2026 12:36To: 'Chelmsford demo'; 'Lauren Cramer'; 'Ellie Smith'; 'Richard Marsh'; 'Harry Cass'; 'Darren Holden'Subject: RE: BK21YTC & LA74WWH@'Darren Holden' see below – Chelmsford are no helpFrom: Lauren CramerSent: 02 February 2026 12:32To: james@chelmsford-demo.co.uk; Ellie Smith; Richard Marsh; Harry CassCc: 'Chelmsford demo'Subject: RE: BK21YTC & LA74WWHHi James,We can happily get the 2nd vehicle booked in for you from w/c 09/03 with a loan vehicle.Please let us know which date is suitable so we can organise this for you. Again if this timescale is not suitable please let Darren know when he gets in touch in regards to the 1st vehicle to see if he can organise something sooner for you.RegardsLaurenLauren CramerSenior Service AdvisorLookers Ford Chelmsford2 Argyll Road, Chelmer Village | Chelmsford | CM2 6PYT: 01245 247 247lookers.co.uk/fordFrom: james@chelmsford-demo.co.ukSent: 02 February 2026 12:28To: Lauren Cramer; Darren Holden; Ellie Smith; Richard Marsh; Harry CassCc: 'Chelmsford demo'Subject: RE: BK21YTC & LA74WWHImportance: HighExternal Sender: Confirm legitimacy before acting.Hi Lauren,Also please note we have another vehicle (ford transit custom reg above) that needs looking at as well as there’s an electrical issue with the battery. It keeps coming up low battery although had the battery checked by Halfords and they said it was fine. So, we need this booked in with another replacement as need these vehicles on the road to run our business.The battery went flat over the Christmas period where we had to leave it in a co-op cark park and walk home in the freezing cold with a load of shopping.Kind RegardsJames Bailey Bsc CCDODirectorM: 07760857426E: james@chelmsford-demo.co.ukW: www.chelmsford-demo.co.ukFrom: james@chelmsford-demo.co.ukSent: 02 February 2026 11:57To: 'Lauren Cramer'; 'Darren Holden'; 'Ellie Smith'; 'Richard Marsh'; 'Harry Cass'Cc: 'Chelmsford demo'Subject: RE: BK21YTCImportance: HighHi Lauren,Needs to be earlier than this and when you say loan vehicle – we didn’t pay for it before – this is an ongoing ford issue that needs treating as a matter of urgency.I’ve also explained to Darren that the wet belt is advised to be changed soon making this even more of a priority. If you don’t have an alternative available, I would suggest you hire a ranger in for me or get one from another Ford Lookers.Kind RegardsJames Bailey Bsc CCDODirectorM: 07760857426E: james@chelmsford-demo.co.ukW: www.chelmsford-demo.co.ukFrom: Lauren CramerSent: 02 February 2026 11:54To: james@chelmsford-demo.co.uk; Darren Holden; Ellie Smith; Richard Marsh; Harry CassCc: 'Chelmsford demo'Subject: RE: BK21YTCHi James,Our first availability with a loan van is w/c 09/03.Please let us know which day would be suitable so we can organise a booking date for you.RegardsLaurenLauren CramerSenior Service AdvisorLookers Ford Chelmsford2 Argyll Road, Chelmer Village | Chelmsford | CM2 6PYT: 01245 247 247lookers.co.uk/fordFrom: james@chelmsford-demo.co.ukSent: 02 February 2026 11:51To: Darren Holden; Lauren Cramer; Ellie Smith; Richard Marsh; Harry CassCc: 'Chelmsford demo'Subject: RE: BK21YTCExternal Sender: Confirm legitimacy before acting.Thanks Darren,Chelmsford – please get in touch asap and we will need a replacement vehicle as provided before whilst this is being sorted.Kind RegardsJames Bailey Bsc CCDODirectorM: 07760857426E: james@chelmsford-demo.co.ukW: www.chelmsford-demo.co.ukFrom: Darren HoldenSent: 02 February 2026 11:43To: Lauren Cramer; Ellie Smith; Richard Marsh; Harry CassCc: james@chelmsford-demo.co.ukSubject: BK21YTCMorning allBit of an ongoing issue with Mr Bailey's Ranger going back to my days at Braintree, would someone please call and arrange to get the vehicle in to Chelmsford for an issue with fumes coming into the vehicle. All four injectors were replaced in April 2025 so if this is the issue again they will be covered by fitted part warranty.Telephone number is 07760857426Many thanksDarren HoldenSenior Service AdvisorLookers Ford Transit Centre Colchester4 Newcomen Way, Severalls Business Park | Colchester | CO4 9YRT: 01206 222 222lookers.co.uk/ford

Called twice for a Motability specialist, No call and still waiting. Do NOT have time to keep chasing you. New car window has opened and keeping my options open with other dealers