Well looked after, knowledgeable salesman

I received an excellent service from Stephanie who guided me through the documentation and vehicle handover extremely professionally.

The staff at the Dunston Gateshead branch are always very helpful. The work done is of a high standard and any questions or queries dealt with professionally.

helpful

Friendly staff, overall great customer service.

Paul Pellegrino! Nothing more to say. He was exceptional from initial enquiry to car pick-up.

Alex and Steph were highly professional, helpful and friendly from start to finish. They were clear and responsive and gave me a first class service.

They assured me l would be provided with automatic courtesy car as required. It transpires Ford Gateshead do not have automatic courtesy cars. Kept waiting at drop off. Kept waiting at collection. One issue unresolved therefore another £18 will have to be paid for a courtesy car when l go back for another attempt to resolve issue. Reception staff were helpful when l turned up for courtesy car as they apparently don't have auto transmission cars for hire even though that is what l had specified on booking. They were able to find a automatic from sales team so thank you them for that.

Mike Davis was spot on

Bradley was very helpful and explained everything throughout the process. At no point did I feel pressured into accepting anything I didn’t want. Any questions I had were answered promptly.