car went in for recall something to do with cooling and software update. Car went in told by 3 or 4 people different things.CC given call as the car was ready. half way home a squeaking noise which as getting worse, took to his local garage and asked if he had any work done on the car all the heat shield sub frame bolts. Cust has video of the bolts, £189 + 100 for the car to be checked. Called the dealership and they left all the bolts loose. Could have been unsafe, and the cust wanted he cost of the bolts tightened. Asked why he hadnt returned to the dealership but he said it was dangerous.

approx 1 year ago took the car in and there was an issue with the lock and wheel nut and brought it up with a tec he went to get advise to see if it under warranty. Engineer said it would be dont under warranty. Late last year the showroom was closed for a period and couldnt get it booked in. Cust then lost his mam and it has taken some time to get this sorted. Steve came and spoke to the cut and said it dosnt look like the lick and wheel nuts are covered under the warranty. under the boot lining there is a split in the rubber. guy in the reception was exceptionally rude and stated it wont be done. Chris then came to talk to me, this is not something we would do under warranty. Cust questioned the info he had received previously, Chris would see what he could do. Cust just received a call and the warranty would cover the lock and wheel nut but not the rubber sealant. Cluster rubber is ccovered by another rubber and the cust has never had it taken out previously. The cust is not happy with the service he has reeceived from the dealership.

Atrocious, worst customer services after sale. Very low communication skills, lack of professionalism and lies! I'm devastated and upset with the way they are dealing with the issue. Almost months I have no car to go to work. As i am a single parent relying on my car it's outrageous situation im living,. When im still paying the car finance and insurance is disgraceful.

Mr Kevin Martin40 Thornbury closeKingston ParkNewcastle upon TyneNe32fe07905866969Reg NA74EFLGood morningI bought a Ford kuga st line x plugin hybrid on 25/9/24From Ford lookers GatesheadI was informed by Ford not to charge car past 80% due to faulty battery and for safety on 24//3/26.I bought this car to use mainly on battery so I bought a car not fit for purpose as advertised.I contacted Ford who offered a £100 good will gesture which I declined. They have no timeline for fix. They said I need to contact deal ship. I wish to reject car now being not fit for purpose.RegardsKevin MartinSent from my iPhone

Dear teamsI emailed you several weeks ago, please see attached email. I have received no response to date. Can you please advise by return.If I do not receive a response within the next seven days I will have no alternative but to escalate Kind regards Tracy Reid Dear teams I am in the unfortunate and sad position of having to complain about the sales team and the level of service that I have received I’m particularly from the Sale Manager Nathan.I purchased the above registered Ford Puma August 2026. Initially I experienced problems with the air conditioning which after three separate days without a car was rectified at a cost to myself for the air conditioning. When I had the car serviced it became apparent that major safety elements had been missed, the service team rectified this and again I was without a car. More recently the roof trim has come off potentially causing an accident or hurting someone. I have raised this as a concern and been told that I have to pay for a replacement.Because of the problems that I have had most of which should have been sorted before sold I made the decision to trade the car in for another. I purchased the car 8 months ago for £14500 and was offered £7500 trade in. I have spoken with Nathan who has not given me an explanation for this and obtained valuations from both Ford and another Ford dealership, one was £11500 and the other £11250.It is reasonable to expect a dealership to sell a car and trade in a car at the market value, evidently something is very wrong I am happy to give you the opportunity to look into this and hopefully resolve alternatively I will be taking my concerns elsewhere Kind regards Tracy

Good job again and car ready in good time.

I have had dodgy brakes called told to go to Middlesbrough 1st June brakes bad so looked found pair of mole grips on my brake line pipe now a don’t no what this is sonproceed to take offOh drive car and nearly killed me and my daughter as the brakes disappeared I have had to get fluid put mole grips back on to try get brakesI call up n now ave got an appointment Gateshead Wednesday 20th mayCar was service 2025 October so the mole grips have been on since then !!!!Ave got such a fright and shocked

Good dayI would like to make an official compliant on the following grounds:1. During the purchase of vehicle NC72HKT a year ago, my son Brendon Peter Phillips made a request for a service plan. Syed said he will ensure to send it to the relevant person to contact Brendon. I don't have proof that he has done it, see his email below. He state attached, but there are no attachments to the email.2. No one has contacted Brendon on this matter and a year later he now has to pay £600+ for a service that has not been planned for.3. 2 Days after he picked up the vehicle, the sumpguard came off the car. He stopped again at the garage and spoke to Syed and he said that he will contact Bren to let him know when to bring the car back in to get this fixed. Again this was not done.4. We spoke to Syed yesterday when we booked the car in for a service, and he pushed both points on; stating it was not his responsibility and he passed it on to the next person and will prove this by sending us an email.5. There is no proof that he has done it a year ago.6. It seems that selling comes with a lot of promises, but in reality the aftercare is not up to standards.Brendon works 7 days a week and did not follow up on these promises as he trusted that the people that he dealt with; is professional enough to deliver on said promises. This was his first car purchase on finance as both his previous vehicles was bought cash.Could you please investigate and see where the process has failed to deliver the standard of service you promised and how this can be rectified.Kind regardsB Phillips----- Forwarded Message -----From: Syed AliTo: Brendon PhillipsSent Thursday, 14 May 2026 at 14:34:31 BSTSubject: Service PlanHi Brendon,I hope you are well.Thank you for taking the time to pop in to the showroom, Prior to our recent conversation, I have attached the email below for the complaints team.I have also checked in with service to get a gain a better understanding of the situation and it has come to my attention that during the period you purchased the car they were unable to set up Service Plans at the time due to changes being put in to place with Emac.However, here is the complaints link: Vehiclecomplaints@lookers.co.ukLet me know if there is anything I can assist you with.Kind regards,Syed AliUsed Car Sales ExecutiveLookers Kia Gateshead and Ford Service CentreEslington Park, Dunston | Gateshead | NE8 2TZT: 0191 460 7464lookers.co.uk/kia

Due to ongoing building work, slightly confused locating temporary Reception area.After that, everything fine, booking in vehicle for it's MOT.Couldn't pick up vehicle until following day and was genuinely surprised and pleased that a member of the reception staff went outside, located my vehicle, and parked it at the site exit enabling me to drive straight out.Customer Service at its best.

Helpful & done well. A couple of queries sorted & a shorter wait time arranged because I have a sick husband. Many thanks !