Your after sales needs serious attention!! >> >> Hello, >> >> I first called and spoke to Cameron Beattie on Friday 27th June, I couldn’t fault the sales service, everything went smoothly. I explained that I couldn’t collect the car until Friday 4th July as I live 300 miles away. >> On Friday the 4th July I arrived in the afternoon, transferred £3000 to yourselves and left with my new car. >> 20 minutes later, I could smell diesel in the car, asked my daughter if she smelled it too and she did. 2 miles later, pulling out of a junction at Blackhall Rocks, the car started stuttering, so I pulled into the forecourt of a petrol station, where the car died. >> >> I will add at this point that the date of sale is on all paperwork as 30/06/2025, 4 days before collection. >> >> I called Cameron and told him I’d broken down, he put me on hold and someone else picked up and then told me to phone RAC. I waited 2 hours on a petrol station forecourt for the RAC to come out and it transpired that the fuel cable had popped off the fuel pump, the battery wasn’t put in the car properly either. The car was MOT’d by the garage prior to collection. So once that was done, I had to refill the car as all the fuel had spilled. Then I required a jump start to get going. >> >> I emailed Cameron to let him know what the issue was (as it was a servicing error) and never received a reply, not even an ‘I’m sorry you and your children had to sit at the side of the road for 2 hours’ or even ‘let us reimburse you for the fuel you lost’. >> >> I decided to not let this ruin our holiday, but we did extend our stay just in case. >> >> Fast forward to Monday 28th July, the car wouldn’t start, I know I have RAC cover but have no documents, called Cameron (but never spoke to him) he emailed them over. Waited 3 hours, got a jump start and was advised to get the car in a garage asap. >> >> Set up the warranty cover and it wouldn’t show any garages in Scotland, never mind in my area, so I called Cameron again, he put me through to the services team who advised I contact my local Ford dealer (45 miles away). So I did and I explained what was going on and booked my car in for Wednesday 30th July at 10am. >> >> On Tuesday 29th, I went for a wee run to the shop and came home and parked my car on the road outside my house so I could powerhouse the drive. Once I was done I went to move the car and it wouldn’t start again. So I called RAC, this was at 12.50. It took until 7.15pm for a mechanic to turn up, I was unable to leave the house as my son’s car was blocked in by my car. Mechanic got the car going, then it died again, this happened 3 times then it came to life. Went for a drive all was well. >> >> Got up on Wednesday to go to garage and the car was dead again, I called RAC at 7.47am and requested a recovery, I called them a further 5 times before they authorised this, but the recovery truck was busy, he arrived at approx 1.45 but didn’t have a jump pack, so he left, came back with jump pack and took my car to trust Ford in Aberdeen. >> >> By the time the car arrived it was too late for them to look at it, so it was put to the back of the queue. I’m then told I’ve to pay £160 an hour for diagnostic testing. This will be an initial fee of £320. >> >> Friday morning they finally looked at my car and diagnosed the issue with the battery, but needed a further 2 hours diagnosis time at a charge of £320. >> >> Tuesday 5th August, they looked at my car again and diagnosed an issue with the hybrid crank pulley.

vehicle already had new engine and now waiting for a sensor been off the road for 4 to 5 mthsthink we need compensation or at least extending warranty

> External Sender: Confirm legitimacy before acting.>>>>> Your after sales needs serious attention!!>> Hello,>> I first called and spoke to Cameron Beattie on Friday 27th June, I couldn’t fault the sales service, everything went smoothly. I explained that I couldn’t collect the car until Friday 4th July as I live 300 miles away.> On Friday the 4th July I arrived in the afternoon, transferred £3000 to yourselves and left with my new car.> 20 minutes later, I could smell diesel in the car, asked my daughter if she smelled it too and she did. 2 miles later, pulling out of a junction at Blackhall Rocks, the car started stuttering, so I pulled into the forecourt of a petrol station, where the car died.>> I will add at this point that the date of sale is on all paperwork as 30/06/2025, 4 days before collection.>> I called Cameron and told him I’d broken down, he put me on hold and someone else picked up and then told me to phone RAC. I waited 2 hours on a petrol station forecourt for the RAC to come out and it transpired that the fuel cable had popped off the fuel pump, the battery wasn’t put in the car properly either. The car was MOT’d by the garage prior to collection. So once that was done, I had to refill the car as all the fuel had spilled. Then I required a jump start to get going.>> I emailed Cameron to let him know what the issue was (as it was a servicing error) and never received a reply, not even an ‘I’m sorry you and your children had to sit at the side of the road for 2 hours’ or even ‘let us reimburse you for the fuel you lost’.>> I decided to not let this ruin our holiday, but we did extend our stay just in case.>> Fast forward to Monday 28th July, the car wouldn’t start, I know I have RAC cover but have no documents, called Cameron (but never spoke to him) he emailed them over. Waited 3 hours, got a jump start and was advised to get the car in a garage asap.>> Set up the warranty cover and it wouldn’t show any garages in Scotland, never mind in my area, so I called Cameron again, he put me through to the services team who advised I contact my local Ford dealer (45 miles away). So I did and I explained what was going on and booked my car in for Wednesday 30th July at 10am.>> On Tuesday 29th, I went for a wee run to the shop and came home and parked my car on the road outside my house so I could powerhouse the drive. Once I was done I went to move the car and it wouldn’t start again. So I called RAC, this was at 12.50. It took until 7.15pm for a mechanic to turn up, I was unable to leave the house as my son’s car was blocked in by my car. Mechanic got the car going, then it died again, this happened 3 times then it came to life. Went for a drive all was well.>> Got up on Wednesday to go to garage and the car was dead again, I called RAC at 7.47am and requested a recovery, I called them a further 5 times before they authorised this, but the recovery truck was busy, he arrived at approx 1.45 but didn’t have a jump pack, so he left, came back with jump pack and took my car to trust Ford in Aberdeen.>> By the time the car arrived it was too late for them to look at it, so it was put to the back of the queue. I’m then told I’ve to pay £160 an hour for diagnostic testing. This will be an initial fee of £320.>> Friday morning they finally looked at my car and diagnosed the issue with the battery, but needed a further 2 hours diagnosis time at a charge of £320.>> Tuesday 5th August, they looked at my car again and diagnosed an issue with the hybrid crank pulley.>

Urgent-Formal Rejection of Vehicle – Ford Puma YP23 LHGFormal Rejection of Vehicle – Ford Puma YP23 LHGFinance Agreement No.: 450 401 6895 72Lookers Enquiry No.: 8450605Dear Vehicle Claims TeamI am writing to formally notify you that I am exercising my short-term right to reject my Ford Puma, registration YP23 LHG, which I collected on 30 June 2026, under the Consumer Rights Act 2015.Before purchasing the vehicle, during the test drive, I noticed that the clutch did not feel right. I raised my concerns with the salesperson before completing the purchase, but I was assured that the vehicle was in good working order and safe to drive. Based on those assurances, I proceeded with the purchase.Since collecting the vehicle, the same problems have continued. The clutch feels unusually heavy, does not return properly, and changing gears is difficult, with resistance and occasional grinding. These are the same concerns I raised before buying the vehicle.I have already informed the dealership by email that I wish to reject the vehicle and return it.Following my recent telephone conversation with the dealership manager, I was asked to bring the vehicle to the dealership on Tuesday, 21 July 2026 for an inspection by the service department.During that conversation, I asked whether the vehicle was safe to drive and whether I should be provided with a courtesy vehicle. I was informed that the vehicle was roadworthy and that I could continue driving it. I was also told that the vehicle had been inspected before the sale and was in proper working order.I do not understand why the issues I raised before purchasing the vehicle were not identified before the sale. I also do not understand why I was not provided with any confirmation or evidence that the vehicle had been inspected before I purchased it.I will attend the inspection on Tuesday as requested. However, my attendance must not be interpreted as acceptance of a repair or as a withdrawal of my rejection of the vehicle. My understanding from the conversation is that the dealership intends to inspect and repair the vehicle. I do not wish to proceed with a repair. I wish to reject the vehicle and return it.I have lost confidence in this vehicle and no longer believe it meets the standard I was led to expect when purchasing it.As my first finance payment is due on 24 July 2026, I would appreciate your urgent attention to this matter.Please acknowledge receipt of this email at your earliest convenience, confirm that my rejection request has been registered, and provide all future correspondence, your decision, and the next steps in writing.As I am rejecting the vehicle, I also request that all associated agreements and products purchased as part of this transaction, including my finance agreement and any additional products such as RAC Warranty (Maintenance & Repair Plus-Platinum Plus), and Minor Damage Protection+, and the part exchange of my car Citroen C3 Aircross (registration XNZ6627), are addressed as part of the resolution of my rejection.Kind regardsHonorata Jaroszewska

Because if what I have endured while the garage has had my vehicle for more than 9 months I posted a negative review on Trustpilot last night and Lookers responded to my review asking me to lodge this complaint

car went in for recall something to do with cooling and software update. Car went in told by 3 or 4 people different things.CC given call as the car was ready. half way home a squeaking noise which as getting worse, took to his local garage and asked if he had any work done on the car all the heat shield sub frame bolts. Cust has video of the bolts, £189 + 100 for the car to be checked. Called the dealership and they left all the bolts loose. Could have been unsafe, and the cust wanted he cost of the bolts tightened. Asked why he hadnt returned to the dealership but he said it was dangerous.

approx 1 year ago took the car in and there was an issue with the lock and wheel nut and brought it up with a tec he went to get advise to see if it under warranty. Engineer said it would be dont under warranty. Late last year the showroom was closed for a period and couldnt get it booked in. Cust then lost his mam and it has taken some time to get this sorted. Steve came and spoke to the cut and said it dosnt look like the lick and wheel nuts are covered under the warranty. under the boot lining there is a split in the rubber. guy in the reception was exceptionally rude and stated it wont be done. Chris then came to talk to me, this is not something we would do under warranty. Cust questioned the info he had received previously, Chris would see what he could do. Cust just received a call and the warranty would cover the lock and wheel nut but not the rubber sealant. Cluster rubber is ccovered by another rubber and the cust has never had it taken out previously. The cust is not happy with the service he has reeceived from the dealership.

Atrocious, worst customer services after sale. Very low communication skills, lack of professionalism and lies! I'm devastated and upset with the way they are dealing with the issue. Almost months I have no car to go to work. As i am a single parent relying on my car it's outrageous situation im living,. When im still paying the car finance and insurance is disgraceful.

Mr Kevin Martin40 Thornbury closeKingston ParkNewcastle upon TyneNe32fe07905866969Reg NA74EFLGood morningI bought a Ford kuga st line x plugin hybrid on 25/9/24From Ford lookers GatesheadI was informed by Ford not to charge car past 80% due to faulty battery and for safety on 24//3/26.I bought this car to use mainly on battery so I bought a car not fit for purpose as advertised.I contacted Ford who offered a £100 good will gesture which I declined. They have no timeline for fix. They said I need to contact deal ship. I wish to reject car now being not fit for purpose.RegardsKevin MartinSent from my iPhone

Dear teamsI emailed you several weeks ago, please see attached email. I have received no response to date. Can you please advise by return.If I do not receive a response within the next seven days I will have no alternative but to escalate Kind regards Tracy Reid Dear teams I am in the unfortunate and sad position of having to complain about the sales team and the level of service that I have received I’m particularly from the Sale Manager Nathan.I purchased the above registered Ford Puma August 2026. Initially I experienced problems with the air conditioning which after three separate days without a car was rectified at a cost to myself for the air conditioning. When I had the car serviced it became apparent that major safety elements had been missed, the service team rectified this and again I was without a car. More recently the roof trim has come off potentially causing an accident or hurting someone. I have raised this as a concern and been told that I have to pay for a replacement.Because of the problems that I have had most of which should have been sorted before sold I made the decision to trade the car in for another. I purchased the car 8 months ago for £14500 and was offered £7500 trade in. I have spoken with Nathan who has not given me an explanation for this and obtained valuations from both Ford and another Ford dealership, one was £11500 and the other £11250.It is reasonable to expect a dealership to sell a car and trade in a car at the market value, evidently something is very wrong I am happy to give you the opportunity to look into this and hopefully resolve alternatively I will be taking my concerns elsewhere Kind regards Tracy