This is the 2nd car we have bought from this dealership and we have always felt valued by the staff at the branch. Everyone is very approachable and they will go out of their way to help you.

Excellent service as usual Paul who deals with motability was great always kept us up to date on how long out car was going to be. Can't recommend this dealership enough.

This is the third time that I have exchange my Car with Lookers Gateshead & have always received excellent customer service despite the long wait for my Car this time.

The whole service went very smoothly

Excellence service. Would recommend to others.

Not got 4 for lack of communication as the first 2 guys I felt with didn’t really communicate with me, I know you had troubles with parts etc with the Ukraine war. On my final weeks of waiting I was dealing with Andrew McCurr and he was very friendly and helpful

Very happy with the overall experience. Dean (sales manager) and Andrew (sales executive) provided excellent customer service throughout. This dealership definitely gets my recommendation.

Very helpful Sales team didn't get a car this time but maybe in the future thank you

Everything ok

I have waited 10 long months for my car and the guys at the dealership …Dean and David, have kept me informed over the time albeit with frustration as Ford have been so inaccurate with ETA’ s and the whereabouts of my vehicle. I’ve been quite disgusted with the way Ford have handled things but thank god the dealership guys were there to keep me focused. I escalated a complaint to Ford customer relations , who, to be honest, were no help whatsoever. I was categorically told that I would not be compensated for the stress I have been thru ( very sad personal matters) and felt that a huge Company like Ford should have made this a much better experience.Ford management ought to be ashamed of the way these delays have been handled but thank god you’ve got some great , and very patient staff in the Dealership.Thank you Dean Koslowski and David Dawson!