Thank, Andrew,Vehicle registration EO21 XUK, Dunston Gateshead dealership.Kind regards,MartinSent from my iPhoneOn 2 Feb 2026, at 14:53, Customer Feedbackwrote:Good afternoonThank you for your email.We are sorry to learn that you have experienced difficulties with a Lookers dealership.   Please could you confirm which Lookers dealership this refers to and a vehicle registration number so that we can ensure that it is referred to the relevant team for investigation. RegardsAndrewFrom: chambers martinSent: 02 February 2026 12:20To: Vehicle ComplaintsSubject: Complaint re MOT bookingExternal Sender: Confirm legitimacy before acting.Dear Sir or Madam,When I took my EMAC policy out after purchasing a quality vehicle from you I expected a quality customer experience.When I called to to book my MOT today I was told that I could not wait for my car as I would normally do as you have decided to refurbish your branch but instead I would have the inconvenience of having to arrange my own travel back home then to the branch to pick it up at 17:00.In the event of having to arrange taxis I expect full reimbursement of my costs; had I known you prioritise your refurbishments over customer service I would not have taken the very expensive service policy and I would have gone to the MOT test centre at Swalwell instead which would have been far more convenient for me.Kindly confirm your next steps,Yours faithfully,Dr Martin Chambers

Last month, on the January 4th, I had an appointment for my car’s MOT at Service Centre Ford in Gateshead.When I brought the car in for the MOT, I informed the staff that the tyre pressure sensor was not working and that a warning light was showing on the dashboard.After the car passed the MOT, I was told that checking the tyre pressure sensor would cost £140. I agreed to this and asked them to proceed with the work. I was also informed that this repair was covered under the RAC warranty.However, at present, the warning light has appeared again on my car, showing the message “Tyre sensor not detected.” This has caused me concern, as I am not confident whether the tyre pressure sensor was actually replaced or not. I am unsure what work was carried out, as the same issue has returned.I would appreciate it if you could please clarify whether the sensor was replaced, and advise me on what steps should be taken next to resolve it.I have been doing MOT and annual service for last 2 year in Ford service centre Gateshead. This is the first time I got this experience from you.Thank you

Very good service from chirstopher Very helpful explained everything good thank you look forward to seeing you again

To be fair they phoned me amd I was told I had to go in to speak about my finance and was told my pcp was nearly up. I went in and was told I still had 11 months eft and I was still in there 2 hours while they tried to give me another car

Brad the new car salesman is the greatest salesman we have had the pleasure dealing with bought many cars off him over the years and will continue to do so, true 5 star man

I have a customer who would like to raise a complaint and would like compensation for her time wasted today.Just a little run down the customer is a Motability customer who booked into Kia Newcastle in November for an appointment for today however unfortunately the cusoter has mentioned she was unaware of the dealership moving locations and she has been told she has not been made aware.I can also see that an advisor has booked her into the correct dealership but for a different date which the customer is also not happy about and said she was not made aware of this change. I have raised this with my team leader to find more information incase an email was sent out of the daet change.The customer would like a call back please if possible

Lookers was proactive in contacting me and giving a good quote. However when I followed up that quote with some queries (by both email and phone), I got zero response. We’ve now bought a new vehicle elsewhere.

Vehicle NE23 MXX. I formally reject the conclusion that "thermal damage" automatically equates to "driver influence."While I acknowledge the technical team’s observation of heat exertion, your response fails to address the root cause of that heat.Thermal damage is a symptom, not necessarily the cause. Excessive heat can be generated by several mechanical defects that fall squarely under warranty coverage, including:A faulty slave cylinder or release bearing failing to allow the clutch to fully disengage.Weak diaphragm springs on the pressure plate preventing the friction disc from being held with the correct pressure.Oil contamination from a leaking rear main seal or gearbox input shaft seal, which causes slipping and subsequent overheating.As a driver with 28 years of experience and a clean driving history, I find the assertion that I have "burnt out" a clutch in just 25,000 miles of normal use to be unsubstantiated.To progress this matter, please provide the following within 7 days:The Technical Images: Please provide the high-resolution images mentioned by Ford UK customer complaints in their email so I may seek an independent engineering assessment.Detailed Findings: Did the technicians measure the remaining thickness of the friction material? If the material is not significantly worn but is "burnt," this points to a mechanical failure of the clamping mechanism, not "riding the clutch."The "Deadlock" Letter: If your final position is that this is not covered by warranty and you are not willing to offer any goodwill to a long serving customer, please issue a formal "Letter of Deadlock" immediately so that I may escalate this case to The Motor Ombudsman and Small Claims Court without further delay.I maintain that a 2023 vehicle failing at this mileage does not meet the "Durability" requirements of the Consumer Rights Act 2015. I look forward to receiving the requested images and your final response.

Thank you Chris for your help in sorting out my car an getting me back on track I will be coming back soon when my mot date is up again Thank you Chris

Hi I recently had my car in for a service and I was disgusted that service department showed no respect when car was in their department, I paid over £21 thousand for my car to them it is just another car , to me it is probably last car I will buy .However I left review and had a response from yourselves to contact complaints regarding this .Thank you Sandra