Very good service from chirstopher Very helpful explained everything good thank you look forward to seeing you again

To be fair they phoned me amd I was told I had to go in to speak about my finance and was told my pcp was nearly up. I went in and was told I still had 11 months eft and I was still in there 2 hours while they tried to give me another car

Brad the new car salesman is the greatest salesman we have had the pleasure dealing with bought many cars off him over the years and will continue to do so, true 5 star man

I have a customer who would like to raise a complaint and would like compensation for her time wasted today.Just a little run down the customer is a Motability customer who booked into Kia Newcastle in November for an appointment for today however unfortunately the cusoter has mentioned she was unaware of the dealership moving locations and she has been told she has not been made aware.I can also see that an advisor has booked her into the correct dealership but for a different date which the customer is also not happy about and said she was not made aware of this change. I have raised this with my team leader to find more information incase an email was sent out of the daet change.The customer would like a call back please if possible

Lookers was proactive in contacting me and giving a good quote. However when I followed up that quote with some queries (by both email and phone), I got zero response. We’ve now bought a new vehicle elsewhere.

Vehicle NE23 MXX. I formally reject the conclusion that "thermal damage" automatically equates to "driver influence."While I acknowledge the technical team’s observation of heat exertion, your response fails to address the root cause of that heat.Thermal damage is a symptom, not necessarily the cause. Excessive heat can be generated by several mechanical defects that fall squarely under warranty coverage, including:A faulty slave cylinder or release bearing failing to allow the clutch to fully disengage.Weak diaphragm springs on the pressure plate preventing the friction disc from being held with the correct pressure.Oil contamination from a leaking rear main seal or gearbox input shaft seal, which causes slipping and subsequent overheating.As a driver with 28 years of experience and a clean driving history, I find the assertion that I have "burnt out" a clutch in just 25,000 miles of normal use to be unsubstantiated.To progress this matter, please provide the following within 7 days:The Technical Images: Please provide the high-resolution images mentioned by Ford UK customer complaints in their email so I may seek an independent engineering assessment.Detailed Findings: Did the technicians measure the remaining thickness of the friction material? If the material is not significantly worn but is "burnt," this points to a mechanical failure of the clamping mechanism, not "riding the clutch."The "Deadlock" Letter: If your final position is that this is not covered by warranty and you are not willing to offer any goodwill to a long serving customer, please issue a formal "Letter of Deadlock" immediately so that I may escalate this case to The Motor Ombudsman and Small Claims Court without further delay.I maintain that a 2023 vehicle failing at this mileage does not meet the "Durability" requirements of the Consumer Rights Act 2015. I look forward to receiving the requested images and your final response.

Thank you Chris for your help in sorting out my car an getting me back on track I will be coming back soon when my mot date is up again Thank you Chris

Hi I recently had my car in for a service and I was disgusted that service department showed no respect when car was in their department, I paid over £21 thousand for my car to them it is just another car , to me it is probably last car I will buy .However I left review and had a response from yourselves to contact complaints regarding this .Thank you Sandra

I am writing to make a formal complaint regarding my recent experiences with Lookers following the purchase of a brand new Ford vehicle from yourselves in May.Product Recall HandlingA product recall was issued for my vehicle; however, I was not contacted by Lookers at any stage. I only became aware of the recall after receiving a letter directly from Ford. Given that I purchased the vehicle from Lookers, I find it unacceptable that no proactive contact was made by the dealership.When I attempted to book the recall remedy, I was informed that this work cannot be carried out on a Saturday. As a full-time teacher working Monday to Friday, this presents a significant difficulty. I was offered a courtesy car but advised there would be a £25 insurance charge. Given that this visit is to rectify a manufacturer recall on a vehicle you sold to me, I do not believe it is reasonable to expect me to pay any associated costs. I was told given the dealership location I was “able to get the bus to the Metrocentre,” which I found dismissive and wholly inappropriate given the circumstances and that I do not work on a direct bus route, even from the Metrocentre.Tow Bar Cover / Warranty IssueI also raised a concern regarding the tow bar cover falling off my car. I initially came into the dealership to enquire about a replacement under warranty but this was dismissed by the service department. I then contacted Lookers by email to ask whether this could be resolved under warranty, as the part had fallen off without ever having been removed to use a towbar. I later found the cover on my driveway, but it was damaged and no longer attaches securely.From my understanding, the pointed end of the long section of the cover is designed to attach to the vehicle to prevent loss. This section is undamaged, which strongly suggests the cover was incorrectly installed in the first place. Despite this, I was told a replacement would cost £45 and would not be covered.Poor Communication and DelaysMy email was originally sent to Stephanie Curry, whose automatic reply (9 December) advised me to contact Alex Marshall-Hunt. I forwarded the email on 16 December and received an automatic reply stating he was on annual leave and advising alternative contacts. Despite this, I received no response at all between then and 3 January.I then attended the dealership in person and spoke to Alex, who told me he had contacted the service department. No one from service had subsequently contacted me following Alex’s email and Alex did not let me know he had made this contact either.When I eventually booked the vehicle in, I was again told the tow bar cover would not be covered. Alex later confirmed this in writing, stating that the cost could not be covered due to the length of time I had owned the vehicle and that “other factors” could have caused the damage. I do not accept this explanation, particularly given the evidence suggesting incorrect installation and the fact that when I first attended the dealership about this issue the vehicle was less than 3 months old and less than 7 months old when I contacted the dealership by email.Tyre Recommendation Following Health CheckDuring the vehicle health check, I was advised that all four tyres should be replaced at a cost of at least £100 per tyre. I was extremely surprised by this recommendation. The tread depth was approximately 4mm on each tyre, which is well above the legal minimum, and the car is less than one year old with less than 10,000 miles on the clock. I find it difficult to understand how a nearly new vehicle with this mileage could reasonably require four new tyres already. This recommendation has left me feeling that I am being encouraged to incur unnecessary costs and that Lookers may be attempting to profit rather than provide fair, evidence-based advice.Summary of Concerns• Failure to contact me regarding a safety recall• Unreasonable arrangements for recall work• Being asked to pay costs related to a recall repair• A warranty issue dismissed without proper consideration• Poor communication and lack of follow-up over several weeks• Questionable advice regarding tyre replacement on a nearly new vehicleResolution SoughtI would like:1. The tow bar cover replaced at no cost to myself under warranty given the £45 retail cost against a £38,000 purchase price of the vehicle.2. Confirmation that the policy around recall-related work will be reviewed to include removal of any charges, including those related courtesy car insurance.3. A clear explanation and justification for the recommendation to replace all four tyres4. An explanation of why recall communication and customer service have been handled so poorly5. Assurance that this complaint has been reviewed by senior managementI have been extremely disappointed with the level of service received, particularly given the cost of the vehicle and the expectation of care when purchasing a brand new car. I look forward to your prompt response and a fair resolution.Yours faithfully,Callum Grange

4th December ales call customer as customer has been waiting 6mths for new car - should have been delivered on 16 December. customer had call 13th from amber told customer will not be delivered - customer saying Amber was quite sort - Amber could not give any reason why the vehicle could not be delivered on 16th. The lease company have had few calls with branch/ sales . The new vehicle apparently turns out to have soft ware issue - customer was told By Claire she would call customer back but never did. The customer is not happy as she is going to get charge for extra Mileage on her pervious lease car. Ms Jones is saying Jenna has sorted this out she now has received new car - but is having to stay in most of the day for the previous car been collected. Customer is looking to be compensated and an apology.