I’m hoping you can assist with an issue regarding recent work carried out on my vehicle. Thirteen months ago, the wet belt was replaced and a major service and MOT were completed at your Gateshead branch. I have since returned for the annual inspection, during which your technician noted a slight oil leak from the belt cover. As you will be aware, this component was replaced as part of the previous work.I have now been quoted approximately £1,250 to carry out the repair, just 13 months after the original work was completed, on a vehicle with a full service history that has covered only 3,000 miles since. Given the circumstances, I believe this should be treated as a warranty issue.However, after contacting the branch I was advised that this is not the case, and I was offered a very small goodwill discount, which I found quite disappointing.

Van batterey was very weak.Back doors catchingFront spoiller underneath smashed and missing.

I bought my car June 2025 prior to agreeing to buy one of my questions about the vehicle was about the advisories on last MOT. It was communicated to me "its sorted" to me this means replaced.On collection day (20/06/2025) I didnt get 5 miles away from garage and had a tyre pressure sensor malfunction and immediately reported when I got home. I had the car back the very next day (21/06/2025) booked in for repair on 24/06/2025). I did not collect my car until 27/06 because garage went through my extended warranty therefore cost avoiding and had to wait for it to be signed off. I highlighted my concern that this should not be the case and reminded them of their responsibilities under the consumer rights. I had my car back in the garage because of grinding of brakes and upon health check rear pads were 3.0mm and there for not "sorted" and replaced. On questioning this I have been told that on a health check they looked at they were 5.0mm so its something they wouldnt replace. This made me l9ok back on the health report 9n the 27/06 where it stated 4.0mm. I have therefore been mislead and miss sold as I would have not accepted the car in that condition. I also checked the tyre thread and again it was allowed to leave with just 1.5mm legal thread so in 4 month of ownership I am expected to cover the costs of brake pads, disks and 2 foot tyres.I have informed the finance company of being mislead and miss sold a product and also reporting to the Motor ombudsman as the employees have not been helpful and its been cost avoidance. A sales person when in branch confirmed I should not be expected ro cover the costs of the replacement after only 4 months of ownership. I dont not wish to be contacted by the service team as I have already tired to resolve through them.

This is not a direct complaint with Lookers Ford Gateshead.It is a complaint directed at the Ford process for trying to return a vehicle at the end of the PCP contract.Ford Credit have still not contacted me to arrange inspection and collection.I cannot contact anyone at Ford credit to arrange collection.From a customer pov its very frustrating.RE: Inspection and Handback of Ford Kuga NL 72 JLUI contacted my dealer on the 10th November 25 giving notice that I want to handback my vehicle at the end of the current PCP contract.My 39th and final monthly payment was paid 1st November.The settlement balloon figure is due payable 1st December.I do not wish to make the final balloon payment but wish to return the vehicle.10 days after notifying my dealer that I wish to return the vehicle I have still not heard anything from Ford Finance/Credit to arrange inspection and collection.Monday 16th November, I again contacted my dealer who informed me the necessary form had been submitted from the dealer to Ford Credit and that they were no longer involved.It's frustrating that I cannot contact nor speak to anyone in Ford Finance/Credit to ensure they have received the form and to confirm arrangements for the inspection and collection of the car.From your return process point of view I have given adequate notice (more than 10 days) that I wish to return the car.If the vehicle is not picked up by Thursday 27th November I will return the vehicle to the dealership provide them with the required documentation and keys then cancel my tax and insurance.RegardsMr Paul Glass, on behalf of the registered keeper, my wife, Mrs Cheryl Nicholson Glass.

Car was very dirty inside

I gave the information of the deal I currently have and asked for something similar if possible. The new deal was double the monthly payments I currently have, with half the mileage allowance I currently have, and the new repayment plan showed I was paying £30,000 for a 21,000 loan. This was nothing close to what I asked for.

Things did not go well at my end but your staff were very friendly and helpful hope to do a deal in the future

Syed was amazing ! From the first day we came to look at the car till we went to pick it up he was fab , he answered all of the questions and worries I had and really put me at ease the process was quick and simple !

Cameron sales rep very good and professional top marks in all fields very polite gentleman professional and courtious kept me informed and in the loop at all times.Car is great thank youRegards

Hello,I have put a review on Trustpilot and was asked to contact yourselves to explain the issues I have been having with my car, and the amount of time it takes to get an issue fixed with my car.I purchased the car in March and was not happy with the valeting it was given, the guy who sold me the car said he had just valeted it himself, the smell was overpowering and had to drive with the windows down. I complained about this to no avail, and I told him that it had not been cleaned properly. So, he told me to bring the car back on 15th July and they would clean it properly and he also said that the tyres needed to be looked at so he could do them at same time. However, when I called to collect the car, he said that the person was not in who dealt with tyres and I could take it back the following week. This I did, I also mentioned that the air con was not working, and he just said it would need filling. I would have presumed all of this would have been done ready for us when we had bought the car?Then a warning light came on the car for tyre pressure management. Got another date of 25th September, took the car down they had it all day and when I went to pick it up, they told me they did not have the part, and I would have to book it in again! Got another date of 28th October to take the car down to garage. Then received a call the night before to tell me that the person who was fixing the car was not in and to book the car in again. So when I called, guess what, get another date of 8th December!This is just totally unacceptable, the time frames for booking a car in is ridiculous. For one simple issue I have had to wait over 3 months. I am a very disappointed customer, from what should have been a great experience has turned into a nightmare.I have copied a couple of emails regarding the tyre situation that I received from Syed who sold me the car.I do not know what can be done to rectify my disappointment to be honest.Sincerely,Tracey.From: Tracey PlummerSent: 23 April 2025 08:45To: Syed AliSubject: Ford pumaHi syedI am back at work today but am on a phased return so will be finishing work at 2pm.Please let me know if this is a convenient time to drop the car off if the guy will still be there checking tyres.You never got back to me yesterday so presumed you could not get a replacement car.If you could keep me updated i would appreciate it.Many ThanksTraceyThis email message and any documents accompanying it are private and confidential and may be legally privileged. They are for use by the addressee only. If you are not the intended recipient, any unauthorised use, disclosure, copying, distribution or dissemination is strictly prohibited. If you receive this email in error please contact GDPRHelp@lookers.co.uk and delete the message immediately. For information about how we process personal data please see our Privacy Notice at: www.lookers.co.uk/privacy-notice . Internet communications are not always secure and therefore neither Lookers Motor Group Limited nor any affiliated entity (“we”) accept legal responsibility for changes made to this message after it was sent. The recipient is responsible for verifying its authenticity before acting on the contents. Where the content of this email is personal or otherwise unconnected with our business, we do not accept responsibility or liability for such content. Whilst all reasonable care has been taken to avoid the transmission of viruses, it is the responsibility of the recipient to ensure that the onward transmission, opening or use of this message and any attachments will not adversely affect its systems or data. No responsibility is accepted by us in this regard and the recipient should carry out such virus and other checks as it considers appropriate. Lookers Motor Group Limited (Company No. 143470) is a subsidiary of Lookers Limited, (Company No. 111876). Lookers Motor Group Limited is authorised and regulated by the FCA for credit broking and insurance distribution activities. FRN 309424. It is registered in England and Wales with registered office at Lookers House, 3 Etchells Road, West Timperley, Altrincham, WA14 5XS; VAT Registration No: GB 405 9783 29.Syed AliYouHi Tracey,I hope you are well.So sorry I got stuck with a customer yesterday, you should have just come in you know that was my fault so sorry.The guy is here, he has a couple so should still be here. I will keep you posted though.If you leave any earlier just keep me posted please.Thank you,Syed AliUsed Car Sales Executive