This was the 2nd vehicle purchased from the same salesman at the same dealership as previously they were fairly helpful and had the vehicle i wanted.A complaint had already been raised and a final response received, was given the option to get in touch with the Financial Ombudsman but not the TMO. My complaint was the way in which i feel i had been mis sold the vehicle and not the finance aspect, there was never an issue with this yet the Complaints Resolution Handler made the complaint about the finance. I have requested transcripts of telephone conversations several times and only been given the CRH summaries. I recently contacted the CRH on the 30/12/25 requesting the transcripts yet again and still await a response as of today. If there is a charge for the full transcripts of the telephone conversation i am happy to pay as i will be taking this matter further and will request recompense along with the time taken and distress this matter is causing myself and my family.

Very friendly and professional

I made an enquiry about a CLA at Gatwick as looking for my daughter. I emailed/online enquiry asking if the vehicle had any stone chips, scratches marks etc. This to avoid a 1hr 30min to 2hr drive down to view the vehicle.We had a phone call stating its clean and no issues, so with this I said we will travel down. Well upon my arrival I could see a stone chip on the bonnet. Now this gives me the impression already I cannot trust the word from the sales lady. When I pointed this out to the lady, her reply is, "Well if its been on the road for a year then more than likely it will have stone chips, we will use a paint pen if asked to cover up" Now if I was told this on the phone call I would not have travelled and wasted my time. Yes the car overall was nice, but not being honest is wrong and deceitful.Even when I look at the car when leaving, another sales agent went out to video the car for another enquiry, now this is just a tactic to get a deposit down.

I spoke to one of the staff and let him know my circumstances and what I was looking for he said I would be sent something the same day but to date have had no response following the conversation.

I bought a l200 pickup which has had engine managemnet fault and a noise from either gearbox or diff when the pickup has warmed up which tht pickup has been back twice egine management gets cleared but comes back after driving for while also does the noise frkm underneath which no one can seem to hear but i can and so can my partner

Helpful and polite. My queries were addressed and feedback given.Many thanks.

Van would not start my local garage had to recover it and fo pessary works

Cust has had an oil leak on numerous occasions this is the third time this has happened and the branch have advised it is not on the warranty, the last time was Sept 24. May 25.cust is not happy that the repair would not be under the warranty.

I’m hoping you can assist with an issue regarding recent work carried out on my vehicle. Thirteen months ago, the wet belt was replaced and a major service and MOT were completed at your Gateshead branch. I have since returned for the annual inspection, during which your technician noted a slight oil leak from the belt cover. As you will be aware, this component was replaced as part of the previous work.I have now been quoted approximately £1,250 to carry out the repair, just 13 months after the original work was completed, on a vehicle with a full service history that has covered only 3,000 miles since. Given the circumstances, I believe this should be treated as a warranty issue.However, after contacting the branch I was advised that this is not the case, and I was offered a very small goodwill discount, which I found quite disappointing.

Van batterey was very weak.Back doors catchingFront spoiller underneath smashed and missing.