Initial offer for my car was low so balance was more than planned. Then offer for my car went up again and again over a couple of days. Where my car valuation went up by about £1500 if the original offer was more like that offer originally a deal may have been done. I have since ordered another car from another dealer who offered me on the first attempt practically the same as your final offer on my car.

Excellent service from sales very well explained

My car was in for update it took Wednesday Thursday ,I picked it up on Friday 1pm.everything was completed and I was satisfied, I had the privilege of driving your new explorer I was impressed thank you.

Part exchange quote for car was well below market value

customer has booked in for a repair on their vehicle for an urgent recall and given the date 26/11/25 which customer expressed dissatisfaction waiting that long when its an urgent matter. when booked in for this date customer asked to be provided a courtesy car while the repairs are under gone so they still have a means of transport for work and outside commuting. The garage explained they can provide one but will be at a cost which Jane is not happy about and is disputing the vehicle be provided for free because of the recall of the vehicle.secondly Jane has expressed on her key fob for the car, that she asked multiple times for the new key and was told on three different occasions she could have but never was provided with one.resolution customer is seeking:courtesy car to be provided when the recall is undergoing repairnew style key for her car that has asked numerous times for

Sales person very knowledgeable abd helpful

I recently had some work done on my car . It was originally booked in for a day but the work eventually took seven days. Idid have a courtesy car so this didnt impact me unduly. This isn't the complaint, though.When I brought it in, the 50 miles of fuel remaining warning light came on just before I got to the garage. As it was only in for a day this wasn't a problem, I'd just fill up on my way back at my usual garage.However when I picked the car up the warning light was on showing 2 (two) miles remaining! I wasn't warned at reception so its very lucky I looked and didn't just ignore the warning beeps. This can't be normal to send a car out with 2 miles remaining when it came in with 49 for work to be done? If I hadn't noticed then I would have run out of fuel and been left stranded.Luckily there is a, rather expensive, fuel station just round the corner. I didn't go in to complain as I was in a hurry to pick up a friend.As it was in an mot was carried out (which was booked in for 2 weeks after) which i asume you got permission for from motability. I was informed of this but i hadn't realised that this was before the 2 month window so has resulted in the mot losing 2 month and 8 days. 'Not my problem' as its a motability car but it does seem a shameThe above then colours the rest of my observationsWhen I picked up my friend who also has a motability car for his wife I told him he was obvious amazed. As the conversation progressed he was also surprised that after such a long tome in it hadn't been valeted inside or the battery fully charged as the stop_start was below chargeI would like your input before I replied to the motability questionnaire as I think this is only fair.

When my vehicle was received there was damage to the rear bumper. I reported this immediately after receiving the vehicle. I have now waited a number of months for any kind of solution or resolution to this issue. The communication has been terrible with very limited responses after repeated emails being sent. I advised I would escalate to a complaint if someone did contact me with some kind of solution and I still have not had any indication that the damage will be repaired.

Good morning,I purchased this vehicle in July however I have 4 issues with the vehicle, 3 identified by a garage and 1 product safety recall.For a brand new vehicle with 1800 miles on the click this is unacceptable and I have now lost faith in what was my dream truck.As such I would like to request to return the vehicle and be issued with a full refund in line with my consumer rights. I am extremely disappointed and didn’t foresee this when I purchased the truck and I am not willing to accept repairs only a return and full refund.The faults found are detailed below, appreciate you may want to confirm this via your garage also so please advise regards process as I have booked it in for 7th November however on further reflection I don’t want repairs nor a replacement only to return and be issued my refund.1. Rear leaf spring eye bushes causing loud noise when driving2. LED light grill letting water in condensation built up in grill3. Wheel imbalance causing vibration on steering wheel4. Product recall for loss of brake assistI await your replyThanksLouise Joyce

We would like to draw your attention to the excellent work done, with us, by your salesman Bradley Coyne. The purchase of our car, by your firm was a very fair deal.Bradley played a prominent role in ensuring the bank transfer for the balance of money went through smoothly!His explanation of all of the car controls was first class. Given all of this information paired with his very pleasant manner we nominate him for 'Employee of the Month' ( If you don't have one - create it )