Car was advertised with full service history but in reality had very little history. Mike was very attentive and tried hard to track down the history but was unable too. As I was nervous about buying such a car I decided not to go with it, then changed my mind again as I really liked it. This obviously irritated the manager who sent a very curt email saying he would no longer sell me the car. Not what you would expect from Lookers overall if I’m honest.

This morning, vehicle booked at Dunston and they have transferred the booking to South Shields and taken the van to South Shields they have been told that the vehicle is a leasing company and is to heavy for their ramp

vehicle booked last Wednesday. Mot booked call the day before the centre had no availability to carry out the moT and was transferred to Middlesbrough, MOT would have expired had to take elsewhere

Hi, I recently purchased a used vehicle ND73 OSZ.When I viewed the vehicle, there was a heavily worn front drivers side tyre. It was confirmed the tyre was on order and to be replaced. I confirmed I would purchase the vehicle. I attended the following Saturday and a replacement tyre was fitted whilst the matching tyre remained on order. I left very happy with the vehicle knowing the tyre would be replaced to Mach those on the vehicle. When I got home I noticed the replacement was a swap with the spare, what I would label as a defective tyre with both corners worn bald. I made the garage aware and it was confirmed this should not have happened a replacement was on order. Extremely disappointing that this has passed your quality and inspection checks. I chased on Saturday and have radio silence on when the tyre will be replaced. It is now Tuesday and still no comms. I am driving a vehicle with a defective spare which is concerning and needs an immediate resolution.

Cust £500 on the 13.03.26 finance didn't go through but the customer has not received the deposit.

Good afternoon,Service team were very good also no issues with work carried out however I am disappointed that I need to return my motorhome to have recall 23B88 completed. I booked my vehicle in on 4th March for this recall to be completed in conjunction with the service. To be informed that you have now ordered the parts isn't acceptable as it means a second trip and more time off work to return my motorhome.The recall notification from Ford clearly states the recall is under an hours work and I confirmed the drivers door card was incorrect so why weren't the parts ordered?I appreciate that certain recalls need inspecting first to confirm the rework is required however this is not one of them, if it was Ford's recall letter would have stated this.Disappointed service level.RegardsHuwHuw TeasdaleEmail: huwteasdale@gmail.comTel: 07785 616076

Initially had great contact but placed an order, after 4 months my order was cancelled and lost out on my purchase! If the gov grant had been applied for this would not have happened.I wasn’t even notified of this and now without a vehicle! I would not recommend this company to anyone.

Ticket 85502296Created by System on Jan 22, 2026 at 2:18 PM UTCDear Graeme DavisonWe are in receipt of your complaint.We are sorry that we have not met your expectations and that you are not happy with our service. By making a complaint, you are giving us the opportunity to investigate and improve our services for you and for everyone. we investigate the issues you have raised, and you will be contacted within 14 days to discuss your complaint.If we are unable to meet this service level agreement, we will contact you again to explain why this is. If following discussions you remain dissatisfied please review the Lookers complaints policy by visiting… https://www.lookers.co.uk/complaints.Please note that if you are acting on behalf of someone else, we will need to be furnished with a valid letter of authority (LOA) or a consent form signed by the individual, which confirms that they give you permission to access any personal data on their behalf.Yours sincerely,Lookers Customer Service & Complaint Resolution Team Lookers Limited Lookers Kia PBV Gateshead Lookers Kia PBV GatesheadNO RESPONSE FROM ANYBODY.

Hi,I am not happy with the service I am being given at all!!I have taken my van to a ford body dealership in Leeds DM Keith, which meant taking an afternoon off work (not paid) due to being self employed, on December 19th 2025.I am still waiting to find out what is happening, I keep getting promised phone calls but ever happen.I have had a letter stating that lookers Gateshead is not going to be a ford dealer anymore.I have not had any sort of follow up from yourselves! Which I think is absolutely disgusting Customer service.What is going on?I am not happy and want to make an official complaint.I would like a response in a timely manor please.RegardsKevin Atkins07860531121From: Atkins, Kevin PSent: 08 December 2025 09:43To: 'vehiclecomplaints@lookers.co.uk'Subject: FAO LIAMHiWith Regards to my phone call with yourself this morning, I would like to make a complaint about the service and the condition of my brand new van.Lookers GatesheadFord TransitAt14 kevI picked the van up on Wednesday 22nd October after a lot of messing about with a faulty headlamp.I then got into the van and it had only 4 miles of Electric power in ot due to it hadn’t been put on charge, so I drove it home on petrol, which was a 2hour drive, so I wasn’t best pleased already.I then parked the van up due to I was going on holiday for a week, came back on the following Thursday 30th October.I went to work in the van the next day and noticed that all the black stickers had marks on them, I have photos. I tried to call the dealership Lookers Gateshead, but I could not get through, so I messaged them via Whatapp and I had a reply saying it needs a good wash down! To see if it will come off, I replied I have washed it ,I used guard x stuff supplied, still no difference.I then got a customer survey form so I put on there I wasn’t happy explained why and sent that in.On the Friday 7th November I had a call from lookers gateshead from the salesman brett and his sales manager saying that they will sort this issue out and I said that I am going to see my friend who works in a body shop over the weekend for his advice.I was told that I would get a phone call on the Monday to see the outcome, I saw my friend and he said it looks like the Valters had put guard x over my sicker, and these would need replacing, Monday came no phone call and with work etc I called them on Friday 22nd November and was told that they was waiting for me to call!! Which was not the case.Brett then said he would have to speak to the manger again and asked me what I wanted to do about the situation. I want new stickers I have brought a brand new van and I feel like it has de valued my brand new van.I am still awaiting a call about this over 2 weeks on!I feel let down by Ford and its like you have had my money and that’s it, No Customer service at all.I also feel like speaking to the fiancé company about the situation and giving it back.What happens when I want to trade this in and the stickers are all white due to no fault of mine.I am not happy.I would like a response in a timely manor which you said is 10-14 days also I would like to have an acknowledgment of receipt of this email please .RegardsKevin Atkins07860531121

With Regards to my phone call with yourself this morning, I would like to make a complaint about the service and the condition of my brand new van.Lookers GatesheadFord TransitAt14 kevI picked the van up on Wednesday 22nd October after a lot of messing about with a faulty headlamp.I then got into the van and it had only 4 miles of Electric power in ot due to it hadn’t been put on charge, so I drove it home on petrol, which was a 2hour drive, so I wasn’t best pleased already.I then parked the van up due to I was going on holiday for a week, came back on the following Thursday 30th October.I went to work in the van the next day and noticed that all the black stickers had marks on them, I have photos. I tried to call the dealership Lookers Gateshead, but I could not get through, so I messaged them via Whatapp and I had a reply saying it needs a good wash down! To see if it will come off, I replied I have washed it ,I used guard x stuff supplied, still no difference.I then got a customer survey form so I put on there I wasn’t happy explained why and sent that in.On the Friday 7th November I had a call from lookers gateshead from the salesman brett and his sales manager saying that they will sort this issue out and I said that I am going to see my friend who works in a body shop over the weekend for his advice.I was told that I would get a phone call on the Monday to see the outcome, I saw my friend and he said it looks like the Valters had put guard x over my sicker, and these would need replacing, Monday came no phone call and with work etc I called them on Friday 22nd November and was told that they was waiting for me to call!! Which was not the case.Brett then said he would have to speak to the manger again and asked me what I wanted to do about the situation. I want new stickers I have brought a brand new van and I feel like it has de valued my brand new van.I am still awaiting a call about this over 2 weeks on!I feel let down by Ford and its like you have had my money and that’s it, No Customer service at all.I also feel like speaking to the fiancé company about the situation and giving it back.What happens when I want to trade this in and the stickers are all white due to no fault of mine.I am not happy.I would like a response in a timely manor which you said is 10-14 days also I would like to have an acknowledgment of receipt of this email please .