Hi, I've tried calling the garage, however no one answered the phone and the call ended after minutes of waiting (i called from 07765 414 740) if you want to check your telephone records.I received a call from the Commercial Manager, Christian this morning, regrading poor service and incorrect replacement of tyre. Christian was unable to help with the service challenges and I am awaiting a call from Matt Potts on Wednesday. Christian assures me he has met the legal obligation to replace the tyre with a road legal tyre on my vehicle. My feedback is, that the tyre has been replaced incorrectly and not as agreed, i recognize that the pattern maybe different, however the tyre is incorrect. The tyres in the vehicle are M+S (which i understand is mud and snow) and the tyre fitted is HT which is highway terrain. I was assured when i bought the vehicle, that the tyre would be replaced for the same. There is clearly a difference which needs resolving. I welcome your feedback.

I purchased Ranger ND23 OSZ knowing the front tyre was defective and a new ‘off road style’ tyre was on order. The tyre was not sourced on day of collection and a replacement wheel / tyre put on the vehicle as the tyre was defective. The solution to this problem was to swap it with the spare and put the defective tyre as the spare! I complained and the solution was to source the right tyre. I was unable to attend and the sales team offered to pick my vehicle up as someone was passing on the way to work. The time to fit a tyre was three weeks! The day came and I had to chase the garage to collect the car. Excuses were made, in summary they forgot. I was offered a new time today to attend, I attended today and there was no one visible in service and after 20 mins someone turned up with a queue of four people. After a 100 minute wait my car was ready. However the replacement tyre is not an off road style tyre as promised as part of the sale and the car was filthy. I brought the car in clean and it was returned as if it had been driven through a bog with mud all over the arches, mud flaps, up the wheel and splashed up the side of the vehicle. I bought the car in agreement that the tyre would be replaced to match the others, after a month this has not happened and you do not expect a car to be issued clean and returned covered in mud. Terrible service from start to finish and this is just for a tyre! Please can some call me to discuss.

Car was advertised with full service history but in reality had very little history. Mike was very attentive and tried hard to track down the history but was unable too. As I was nervous about buying such a car I decided not to go with it, then changed my mind again as I really liked it. This obviously irritated the manager who sent a very curt email saying he would no longer sell me the car. Not what you would expect from Lookers overall if I’m honest.

This morning, vehicle booked at Dunston and they have transferred the booking to South Shields and taken the van to South Shields they have been told that the vehicle is a leasing company and is to heavy for their ramp

vehicle booked last Wednesday. Mot booked call the day before the centre had no availability to carry out the moT and was transferred to Middlesbrough, MOT would have expired had to take elsewhere

Hi, I recently purchased a used vehicle ND73 OSZ.When I viewed the vehicle, there was a heavily worn front drivers side tyre. It was confirmed the tyre was on order and to be replaced. I confirmed I would purchase the vehicle. I attended the following Saturday and a replacement tyre was fitted whilst the matching tyre remained on order. I left very happy with the vehicle knowing the tyre would be replaced to Mach those on the vehicle. When I got home I noticed the replacement was a swap with the spare, what I would label as a defective tyre with both corners worn bald. I made the garage aware and it was confirmed this should not have happened a replacement was on order. Extremely disappointing that this has passed your quality and inspection checks. I chased on Saturday and have radio silence on when the tyre will be replaced. It is now Tuesday and still no comms. I am driving a vehicle with a defective spare which is concerning and needs an immediate resolution.

Cust £500 on the 13.03.26 finance didn't go through but the customer has not received the deposit.

Good afternoon,Service team were very good also no issues with work carried out however I am disappointed that I need to return my motorhome to have recall 23B88 completed. I booked my vehicle in on 4th March for this recall to be completed in conjunction with the service. To be informed that you have now ordered the parts isn't acceptable as it means a second trip and more time off work to return my motorhome.The recall notification from Ford clearly states the recall is under an hours work and I confirmed the drivers door card was incorrect so why weren't the parts ordered?I appreciate that certain recalls need inspecting first to confirm the rework is required however this is not one of them, if it was Ford's recall letter would have stated this.Disappointed service level.RegardsHuwHuw TeasdaleEmail: huwteasdale@gmail.comTel: 07785 616076

Initially had great contact but placed an order, after 4 months my order was cancelled and lost out on my purchase! If the gov grant had been applied for this would not have happened.I wasn’t even notified of this and now without a vehicle! I would not recommend this company to anyone.

Ticket 85502296Created by System on Jan 22, 2026 at 2:18 PM UTCDear Graeme DavisonWe are in receipt of your complaint.We are sorry that we have not met your expectations and that you are not happy with our service. By making a complaint, you are giving us the opportunity to investigate and improve our services for you and for everyone. we investigate the issues you have raised, and you will be contacted within 14 days to discuss your complaint.If we are unable to meet this service level agreement, we will contact you again to explain why this is. If following discussions you remain dissatisfied please review the Lookers complaints policy by visiting… https://www.lookers.co.uk/complaints.Please note that if you are acting on behalf of someone else, we will need to be furnished with a valid letter of authority (LOA) or a consent form signed by the individual, which confirms that they give you permission to access any personal data on their behalf.Yours sincerely,Lookers Customer Service & Complaint Resolution Team Lookers Limited Lookers Kia PBV Gateshead Lookers Kia PBV GatesheadNO RESPONSE FROM ANYBODY.