Initially had great contact but placed an order, after 4 months my order was cancelled and lost out on my purchase! If the gov grant had been applied for this would not have happened.I wasn’t even notified of this and now without a vehicle! I would not recommend this company to anyone.

Ticket 85502296Created by System on Jan 22, 2026 at 2:18 PM UTCDear Graeme DavisonWe are in receipt of your complaint.We are sorry that we have not met your expectations and that you are not happy with our service. By making a complaint, you are giving us the opportunity to investigate and improve our services for you and for everyone. we investigate the issues you have raised, and you will be contacted within 14 days to discuss your complaint.If we are unable to meet this service level agreement, we will contact you again to explain why this is. If following discussions you remain dissatisfied please review the Lookers complaints policy by visiting… https://www.lookers.co.uk/complaints.Please note that if you are acting on behalf of someone else, we will need to be furnished with a valid letter of authority (LOA) or a consent form signed by the individual, which confirms that they give you permission to access any personal data on their behalf.Yours sincerely,Lookers Customer Service & Complaint Resolution Team Lookers Limited Lookers Kia PBV Gateshead Lookers Kia PBV GatesheadNO RESPONSE FROM ANYBODY.

Hi,I am not happy with the service I am being given at all!!I have taken my van to a ford body dealership in Leeds DM Keith, which meant taking an afternoon off work (not paid) due to being self employed, on December 19th 2025.I am still waiting to find out what is happening, I keep getting promised phone calls but ever happen.I have had a letter stating that lookers Gateshead is not going to be a ford dealer anymore.I have not had any sort of follow up from yourselves! Which I think is absolutely disgusting Customer service.What is going on?I am not happy and want to make an official complaint.I would like a response in a timely manor please.RegardsKevin Atkins07860531121From: Atkins, Kevin PSent: 08 December 2025 09:43To: 'vehiclecomplaints@lookers.co.uk'Subject: FAO LIAMHiWith Regards to my phone call with yourself this morning, I would like to make a complaint about the service and the condition of my brand new van.Lookers GatesheadFord TransitAt14 kevI picked the van up on Wednesday 22nd October after a lot of messing about with a faulty headlamp.I then got into the van and it had only 4 miles of Electric power in ot due to it hadn’t been put on charge, so I drove it home on petrol, which was a 2hour drive, so I wasn’t best pleased already.I then parked the van up due to I was going on holiday for a week, came back on the following Thursday 30th October.I went to work in the van the next day and noticed that all the black stickers had marks on them, I have photos. I tried to call the dealership Lookers Gateshead, but I could not get through, so I messaged them via Whatapp and I had a reply saying it needs a good wash down! To see if it will come off, I replied I have washed it ,I used guard x stuff supplied, still no difference.I then got a customer survey form so I put on there I wasn’t happy explained why and sent that in.On the Friday 7th November I had a call from lookers gateshead from the salesman brett and his sales manager saying that they will sort this issue out and I said that I am going to see my friend who works in a body shop over the weekend for his advice.I was told that I would get a phone call on the Monday to see the outcome, I saw my friend and he said it looks like the Valters had put guard x over my sicker, and these would need replacing, Monday came no phone call and with work etc I called them on Friday 22nd November and was told that they was waiting for me to call!! Which was not the case.Brett then said he would have to speak to the manger again and asked me what I wanted to do about the situation. I want new stickers I have brought a brand new van and I feel like it has de valued my brand new van.I am still awaiting a call about this over 2 weeks on!I feel let down by Ford and its like you have had my money and that’s it, No Customer service at all.I also feel like speaking to the fiancé company about the situation and giving it back.What happens when I want to trade this in and the stickers are all white due to no fault of mine.I am not happy.I would like a response in a timely manor which you said is 10-14 days also I would like to have an acknowledgment of receipt of this email please .RegardsKevin Atkins07860531121

With Regards to my phone call with yourself this morning, I would like to make a complaint about the service and the condition of my brand new van.Lookers GatesheadFord TransitAt14 kevI picked the van up on Wednesday 22nd October after a lot of messing about with a faulty headlamp.I then got into the van and it had only 4 miles of Electric power in ot due to it hadn’t been put on charge, so I drove it home on petrol, which was a 2hour drive, so I wasn’t best pleased already.I then parked the van up due to I was going on holiday for a week, came back on the following Thursday 30th October.I went to work in the van the next day and noticed that all the black stickers had marks on them, I have photos. I tried to call the dealership Lookers Gateshead, but I could not get through, so I messaged them via Whatapp and I had a reply saying it needs a good wash down! To see if it will come off, I replied I have washed it ,I used guard x stuff supplied, still no difference.I then got a customer survey form so I put on there I wasn’t happy explained why and sent that in.On the Friday 7th November I had a call from lookers gateshead from the salesman brett and his sales manager saying that they will sort this issue out and I said that I am going to see my friend who works in a body shop over the weekend for his advice.I was told that I would get a phone call on the Monday to see the outcome, I saw my friend and he said it looks like the Valters had put guard x over my sicker, and these would need replacing, Monday came no phone call and with work etc I called them on Friday 22nd November and was told that they was waiting for me to call!! Which was not the case.Brett then said he would have to speak to the manger again and asked me what I wanted to do about the situation. I want new stickers I have brought a brand new van and I feel like it has de valued my brand new van.I am still awaiting a call about this over 2 weeks on!I feel let down by Ford and its like you have had my money and that’s it, No Customer service at all.I also feel like speaking to the fiancé company about the situation and giving it back.What happens when I want to trade this in and the stickers are all white due to no fault of mine.I am not happy.I would like a response in a timely manor which you said is 10-14 days also I would like to have an acknowledgment of receipt of this email please .

Good evening,Not sure if have missed an email but I haven’t had much of a response. Is there any update as to were you are with this.Kind regardsPhilSent from Outlook for iOS________________________________________From: Phil HarrisonSent: Monday, December 1, 2025 8:56:51 PMTo: Customer FeedbackSubject: Re: WR70 WORThanks Andrew,WJ70WOR and location is Lookers Gateshead.Kind regardsPhilSent from Outlook for iOS________________________________________From: Customer FeedbackSent: Monday, December 1, 2025 1:00:35 PMTo: Phil HarrisonSubject: RE: WR70 WORGood afternoonThank you for your email.We are sorry to learn that you have experienced difficulties with a Lookers dealership.   Please could you confirm which Lookers dealership this refers to and a vehicle registration number (current and/or previous) so that we can ensure that it is referred to the relevant team for investigation. RegardsAndrewFrom: Phil HarrisonSent: 29 November 2025 14:10To: Vehicle ComplaintsSubject: WR70 WORExternal Sender: Confirm legitimacy before acting.Good afternoon,I’m hoping you can assist with an issue regarding recent work carried out on my vehicle. Thirteen months ago, the wet belt was replaced and a major service and MOT were completed at your Gateshead branch. I have since returned for the annual inspection, during which your technician noted a slight oil leak from the belt cover. As you will be aware, this component was replaced as part of the previous work.I have now been quoted approximately £1,250 to carry out the repair, just 13 months after the original work was completed, on a vehicle with a full service history that has covered only 3,000 miles since. Given the circumstances, I believe this should be treated as a warranty issue.However, after contacting the branch I was advised that this is not the case, and I was offered a very small goodwill discount, which I found quite disappointing.Regards,Phil

Very friendly and informative.

3 weeks on I’m still waiting for a quote, didn’t want to give me a quote in the show room either! Felt like I was an inconvenience!Have since bought a van at vertu who I must say were excellent!

I picked the van up on Wednesday 22nd October after a lot of messing about with a faulty headlamp.I then got into the van and it had only 4 miles of Electric power in ot due to it hadn’t been put on charge, so I drove it home on petrol, which was a 2hour drive, so I wasn’t best pleased already.I then parked the van up due to I was going on holiday for a week, came back on the following Thursday 30th October.I went to work in the van the next day and noticed that all the black stickers had marks on them, I have photos. I tried to call the dealership Lookers Gateshead, but I could not get through, so I messaged them via Whatapp and I had a reply saying it needs a good wash down! To see if it will come off, I replied I have washed it ,I used guard x stuff supplied, still no difference.I then got a customer survey form so I put on there I wasn’t happy explained why and sent that in.On the Friday 7th November I had a call from lookers gateshead from the salesman brett and his sales manager saying that they will sort this issue out and I said that I am going to see my friend who works in a body shop over the weekend for his advice.I was told that I would get a phone call on the Monday to see the outcome, I saw my friend and he said it looks like the Valters had put guard x over my sicker, and these would need replacing, Monday came no phone call and with work etc I called them on Friday 22nd November and was told that they was waiting for me to call!! Which was not the case.Brett then said he would have to speak to the manger again and asked me what I wanted to do about the situation. I want new stickers I have brought a brand new van and I feel like it has de valued my brand new van.I am still awaiting a call about this over 2 weeks on!I feel let down by Ford and its like you have had my money and that’s it, No Customer service at all.I also feel like speaking to the fiancé company about the situation and giving it back.What happens when I want to trade this in and the stickers are all white due to no fault of mine.I am not happy.I would like a response in a timely manor which you said is 10-14 days also I would like to have an acknowledgment of receipt of this email please .

Very poor level of service from a new inexperienced sales person.

Why make a false statement online to test drive the vehicle for 72 hours.Gateshead branch is absolute useless 😞 someone called me to advise they can only loan or test drive the vehicle from 9 am to 5.30pm.Seems like ford Gateshead has a lot improvement to do when taken care of customers needs and live upto there word instead of lies and making up a lot of toss.Very annoying 😞