Good evening,Not sure if have missed an email but I haven’t had much of a response. Is there any update as to were you are with this.Kind regardsPhilSent from Outlook for iOS________________________________________From: Phil HarrisonSent: Monday, December 1, 2025 8:56:51 PMTo: Customer FeedbackSubject: Re: WR70 WORThanks Andrew,WJ70WOR and location is Lookers Gateshead.Kind regardsPhilSent from Outlook for iOS________________________________________From: Customer FeedbackSent: Monday, December 1, 2025 1:00:35 PMTo: Phil HarrisonSubject: RE: WR70 WORGood afternoonThank you for your email.We are sorry to learn that you have experienced difficulties with a Lookers dealership.   Please could you confirm which Lookers dealership this refers to and a vehicle registration number (current and/or previous) so that we can ensure that it is referred to the relevant team for investigation. RegardsAndrewFrom: Phil HarrisonSent: 29 November 2025 14:10To: Vehicle ComplaintsSubject: WR70 WORExternal Sender: Confirm legitimacy before acting.Good afternoon,I’m hoping you can assist with an issue regarding recent work carried out on my vehicle. Thirteen months ago, the wet belt was replaced and a major service and MOT were completed at your Gateshead branch. I have since returned for the annual inspection, during which your technician noted a slight oil leak from the belt cover. As you will be aware, this component was replaced as part of the previous work.I have now been quoted approximately £1,250 to carry out the repair, just 13 months after the original work was completed, on a vehicle with a full service history that has covered only 3,000 miles since. Given the circumstances, I believe this should be treated as a warranty issue.However, after contacting the branch I was advised that this is not the case, and I was offered a very small goodwill discount, which I found quite disappointing.Regards,Phil

Very friendly and informative.

3 weeks on I’m still waiting for a quote, didn’t want to give me a quote in the show room either! Felt like I was an inconvenience!Have since bought a van at vertu who I must say were excellent!

I picked the van up on Wednesday 22nd October after a lot of messing about with a faulty headlamp.I then got into the van and it had only 4 miles of Electric power in ot due to it hadn’t been put on charge, so I drove it home on petrol, which was a 2hour drive, so I wasn’t best pleased already.I then parked the van up due to I was going on holiday for a week, came back on the following Thursday 30th October.I went to work in the van the next day and noticed that all the black stickers had marks on them, I have photos. I tried to call the dealership Lookers Gateshead, but I could not get through, so I messaged them via Whatapp and I had a reply saying it needs a good wash down! To see if it will come off, I replied I have washed it ,I used guard x stuff supplied, still no difference.I then got a customer survey form so I put on there I wasn’t happy explained why and sent that in.On the Friday 7th November I had a call from lookers gateshead from the salesman brett and his sales manager saying that they will sort this issue out and I said that I am going to see my friend who works in a body shop over the weekend for his advice.I was told that I would get a phone call on the Monday to see the outcome, I saw my friend and he said it looks like the Valters had put guard x over my sicker, and these would need replacing, Monday came no phone call and with work etc I called them on Friday 22nd November and was told that they was waiting for me to call!! Which was not the case.Brett then said he would have to speak to the manger again and asked me what I wanted to do about the situation. I want new stickers I have brought a brand new van and I feel like it has de valued my brand new van.I am still awaiting a call about this over 2 weeks on!I feel let down by Ford and its like you have had my money and that’s it, No Customer service at all.I also feel like speaking to the fiancé company about the situation and giving it back.What happens when I want to trade this in and the stickers are all white due to no fault of mine.I am not happy.I would like a response in a timely manor which you said is 10-14 days also I would like to have an acknowledgment of receipt of this email please .

Very poor level of service from a new inexperienced sales person.

Why make a false statement online to test drive the vehicle for 72 hours.Gateshead branch is absolute useless 😞 someone called me to advise they can only loan or test drive the vehicle from 9 am to 5.30pm.Seems like ford Gateshead has a lot improvement to do when taken care of customers needs and live upto there word instead of lies and making up a lot of toss.Very annoying 😞

Ford advertise a 72hr test drive of the electric transit custom in order to push sales by allowing customers who are very worried about going all electric to get a good feel for the van. Lookers expect a small business like mine to take time off working to sit down and go through the sales pitch and prices and test drives etc etc before being given the van which means I lose money by having to take time away from work. My van which I bought from Lookers has a caging system in it which cant easily be transferred into the test vehicle so I cant use the test vehicle for work and my request was to try the vehicle over the weekend so not affecting my business but that request was refused. So pretty rubbish really from a current customer of Lookers Gateshead. Your system just doesnt work.....

i needed my van serviced and i spoke to the van service centre which advised i could have a van whilst mine was in as needed it for work- was told i couldnt use this as a work van or have pets in the van and i am a dog walker so i will be loosing money. On tuesday i called for an update and found out my van has not even been put into the parts for servicing yet which i then asked why was i not informed in the morning so i could have worked on tuesday and not lost hundreds of pounds. I rang them on wednesday and advised them when will the van be sorted for collection as ford are requesting the courtesy vehicle to be returned to the them. On wednesday evening i rang for an update and they have told me the van is still parked up outside and not been took down for servicing and by now i was getting frustrated as i am loosing money from my business as a dog walker. On thursday someone called me and they have been the most helpful out of everyone. He was apologetic towards me and assured me the van is being serviced today. Again ford a recalling the return of their courtesy van as they have mentioned they need it and dont have vans out for more than 2 days but i advised them that my van was only meant o be in for 2 days. i just want to ask also regarding the payment of the courtesy van and how i go by doing that for when i do collect my van back up

After purchasing a van on 30th June I was informed that the spare key would be delivered to the dealership within 2 weeks. To this date I still have not received this despite emailing and several phone calls to both the dealership direct and to Mike Heslop . I just feel I am getting fobbed off when I do speak to someone and all I’ve getting told is that the key needs to be authorised before it can be released to me . Surely after 4 months I should be in receipt of this by now . I would be grateful if someone could please contact me as a matter of urgency to resolve this issue.

Absolutely useless!