Ford advertise a 72hr test drive of the electric transit custom in order to push sales by allowing customers who are very worried about going all electric to get a good feel for the van. Lookers expect a small business like mine to take time off working to sit down and go through the sales pitch and prices and test drives etc etc before being given the van which means I lose money by having to take time away from work. My van which I bought from Lookers has a caging system in it which cant easily be transferred into the test vehicle so I cant use the test vehicle for work and my request was to try the vehicle over the weekend so not affecting my business but that request was refused. So pretty rubbish really from a current customer of Lookers Gateshead. Your system just doesnt work.....

i needed my van serviced and i spoke to the van service centre which advised i could have a van whilst mine was in as needed it for work- was told i couldnt use this as a work van or have pets in the van and i am a dog walker so i will be loosing money. On tuesday i called for an update and found out my van has not even been put into the parts for servicing yet which i then asked why was i not informed in the morning so i could have worked on tuesday and not lost hundreds of pounds. I rang them on wednesday and advised them when will the van be sorted for collection as ford are requesting the courtesy vehicle to be returned to the them. On wednesday evening i rang for an update and they have told me the van is still parked up outside and not been took down for servicing and by now i was getting frustrated as i am loosing money from my business as a dog walker. On thursday someone called me and they have been the most helpful out of everyone. He was apologetic towards me and assured me the van is being serviced today. Again ford a recalling the return of their courtesy van as they have mentioned they need it and dont have vans out for more than 2 days but i advised them that my van was only meant o be in for 2 days. i just want to ask also regarding the payment of the courtesy van and how i go by doing that for when i do collect my van back up

After purchasing a van on 30th June I was informed that the spare key would be delivered to the dealership within 2 weeks. To this date I still have not received this despite emailing and several phone calls to both the dealership direct and to Mike Heslop . I just feel I am getting fobbed off when I do speak to someone and all I’ve getting told is that the key needs to be authorised before it can be released to me . Surely after 4 months I should be in receipt of this by now . I would be grateful if someone could please contact me as a matter of urgency to resolve this issue.

Absolutely useless!

I asked a question and got a lot of help but no pressure

On 11 January 2024, the Financial Conduct Authority launched an investigation into unfair historical motor finance commission arrangements. This has made me aware that I may have been caught out by this unfair practice. As I had a finance agreement with your firm, I am writing for clarification on the following two requests:1. A request for information you hold on my behalf. I would like to ask if my finance agreement with you (details below) had any form of discretionary commission arrangement between you and the broker / car dealer or any other entity involved in the transaction. If it did, I request you inform me within one calendar month of the date of this communication.For the sake of clarity, this first request is purely for information and is not a complaint or expression of dissatisfaction, and is not subject to the FCA’s pause. If there is failure to comply with my request, please treat this request as a data subject access request under the Data Protection Act 2018/GDPR.2. If there is/was a discretionary commission arrangement in place in relation to my finance agreement with you, I request you treat this communication as a formal complaint arising out of the commission arrangement and the fact it was not adequately disclosed at the time it was taken out. The complaint should be treated as being made on the date of this communication. Please confirm to me within one calendar month that you have done so.

Poor communication, after initial contact I waited over a week to hear back about my enquiry which was a video asking me to phone the sales representative which I did and got his voicemail, I left a voicemail and still haven’t heard back over a fortnight after my enquiry

Lack of communication between the main dealer and Ford marketing I presumeResulting in total miscommunication between the sales person and myselfWith me first being told there is no vans for testdrive and then being told it’s only for 48 hours

I did a quick valuation on my existing vehicle as I am casting around looking at a plan for my next vehicle which may be a van, possibly electric or hybrid. Not really ready to change yet. Amazing quick response , video and no hassle. When I’m ready I shall look at this site first although its miles away.

Extremely helpful and friendly.Although the vehicle wasn’t right for me I will definitely come back in the future.