I asked a question and got a lot of help but no pressure

On 11 January 2024, the Financial Conduct Authority launched an investigation into unfair historical motor finance commission arrangements. This has made me aware that I may have been caught out by this unfair practice. As I had a finance agreement with your firm, I am writing for clarification on the following two requests:1. A request for information you hold on my behalf. I would like to ask if my finance agreement with you (details below) had any form of discretionary commission arrangement between you and the broker / car dealer or any other entity involved in the transaction. If it did, I request you inform me within one calendar month of the date of this communication.For the sake of clarity, this first request is purely for information and is not a complaint or expression of dissatisfaction, and is not subject to the FCA’s pause. If there is failure to comply with my request, please treat this request as a data subject access request under the Data Protection Act 2018/GDPR.2. If there is/was a discretionary commission arrangement in place in relation to my finance agreement with you, I request you treat this communication as a formal complaint arising out of the commission arrangement and the fact it was not adequately disclosed at the time it was taken out. The complaint should be treated as being made on the date of this communication. Please confirm to me within one calendar month that you have done so.

Poor communication, after initial contact I waited over a week to hear back about my enquiry which was a video asking me to phone the sales representative which I did and got his voicemail, I left a voicemail and still haven’t heard back over a fortnight after my enquiry

Lack of communication between the main dealer and Ford marketing I presumeResulting in total miscommunication between the sales person and myselfWith me first being told there is no vans for testdrive and then being told it’s only for 48 hours

I did a quick valuation on my existing vehicle as I am casting around looking at a plan for my next vehicle which may be a van, possibly electric or hybrid. Not really ready to change yet. Amazing quick response , video and no hassle. When I’m ready I shall look at this site first although its miles away.

Extremely helpful and friendly.Although the vehicle wasn’t right for me I will definitely come back in the future.

very helpful sort everything out quickly . Great experiance

Mark Hubbard was great. Super helpful. Would definitely be happy to buy a vehicle from him. Only reason I haven't is that I had a similar spec vehicle on order and this one allows me to add an additional option.

The sales person and also the manager were helpful and did not try hard sales

The sales assistant was great, not pushy or trying to sell, listened to what I wanted and done a great deal, but due to a bus hitting my px and having to cancel which I was disappointed