Despite long delays due to chip shortage and cancellation of the 2021 model and the inevitable staffing changes over such a long period Lookers Gateshead have provided exemplary service and communication throughout. A special mention to Ahmed Ali who never failed to answer any query quickly and with the correct information!

excellent overall experience.

I always found everyone very helpful and friendly. The only downside was the 9 month wait.

Hi Thank you. good service great salesman well done. Unfortunately I am still waiting for the Refund of the balance of my deposit £80:00. I was told this was coming from your Admin Department ? Apart from the washer bottle was only half full and the engine oil required nearly half a litre and 2 jelly baby’s under the seat. Please Return the money as agreed.

The level of service was brilliant couldn’t fault it. Would recommend Ford Gateshead to anyone.

Just keep up the exelent customer servce 👍👍👍👍

Friendly and accommodating staff

Excellent customer service. Delightful staff.

Motability car - so service plan not needed. Just want to shout out to Paul; his an absolute credit to the store! His so funny and pleasant. What a wonderful man - absolute joy!