Steph Curry very professional yet approachable and friendly. Very helpful

No, customer service was first class and very happy with the service department

The staff were very welcoming and knowledgeable. Sorted out new car very quickly and efficiently. Finance was straightforward. I would definitely tell family and friends about my positive experience if they were looking for a new car.

The sales person Jacob was extremely helpful, polite & great to deal with through the whole buying process. It was virtually all done on line due to the distance (I am nearly 200 miles away from the Gateshead dealership). I have to say the Dealership site itself is a bit of a mess. The signage is poor, the yard area is chaotic, the tarmac is dirty. I have never visited such a poorly maintained Ford dealership. The car has been valeted, but on closer inspection once I got home, it was not actually as clean as I would have expected when spending so much money on a nearly new car. The inside door jams were filthy, a lot of the interior looked like it has had a cursory wipe with a dirty cloth. There were muddy boot imprints on the floor mats and a muddy mark across the inside of the drivers door where the valet person obviously moved the car after washing it. I have spent the first day of ownership cleaning the interior thoroughly, and cleaning all around each door, bonnet & hatchback. A little disappointing as the car I part exchanged was immaculate, so much cleaner than my new car.

Customer service was exceptional. Lady at the desk advised me she would be in earlier than 7.30am so I could drop off my vehicle and get to work. The communication was excellent and kept up to date, with minimal loss of my vehicle. The whole experience was without fuss and would highly recommend to family and friends

Salesman Tony very helpful and credit to your company

Tony was welcoming and informative

Could not of asked for a better sales person excellent manner brilliant at explaining things a asset to the company

Louise service advisor very helpful, I will be back

All staff i spoke to were friendly and approachable, Arnold helped us with our new car he was polite and friendly and helpful, and left us to decide whether to purchase the car he presented to us without being over bearing ,