Because Chris the Service manager, in particular, and his staff are welcoming and helpful and responsive and efficient in every way - and the guys in the workshop carrying out the 9000 mile check also do the best they can to complete within the time they say the work will be completed!

Great experience as ever. I’m pleased that Gateshead still offer Ford Assist as that’s why I continue to use them. Couple of points, the cost I was quoted over the phone vs what I was told at drop off was different. Also, I guess the transit centre work on various vans in various conditions. I was pleased to see they used seat covers but nothing was used to protect the floor. There were lots of dirty footprints around the door well and frame. A quick wipe down or some sort of floor protection mat would have helped. A motorhome is our living space when using it and we tend to not use dirty footwear if possible so I was a little bothered when I saw the mess. Not a major issue but maybe something to look at when you have motorhomes in. It cleaned off easy.

Very helpful and friendly

It was informative and very quick in choosing and delivery

We travelled 60 miles twice to purchase and then pick up our new motability car it was all made easier by being dealt with by Paul Pelligrini , he is an Excellant notability specialist who explained everything to us brilliantly, he is a definite asset to your establishment x

Reception was very pleasant and helpful.

Everything I need to know excellent service

fine You need to offer the Ford Protect warranty, this was the reason why we went to a trust ford garage

Hassle-free car service, only tempered by being informed it would cost £140 to take a quick look at something not covered by the service

Great service as always, Steph always goes above and beyond to ensure all my queries and questions are answered.