Lookers Ford Gateshead
4.9/5
4.9 /5
1,692 Verified Reviews
Eslington Park, Dunston, Gateshead, Gateshead, NE8 2TQ, GB
0191 460 7464
ABOUT US
At The Lookers Group we are proud to represent more than 30 of the world’s leading car manufacturers, offering our customers the widest choice of new cars and approved used cars in the UK. We also have motorcycle dealers throughout Northern Ireland, making the Lookers Group one of the UK’s most established automotive retailers.
1,692 Verified Reviews
5.0/5
5.0 /5
Excellent service and seamless handover and process. Cannot praise highly enough.

4.0/5
4.0 /5
Salesman was very knowledgeable and friendly

5.0/5
5.0 /5
Excellent customer service from Paul for my motability car

5.0/5
5.0 /5
Paul Pellegreno was an asset he helped us every step of the way a really helpful person couldn’t fault him

5.0/5
5.0 /5
Peter(think that was his name) lovely man ,went beyond expectations to help me ,reassurance advise and calmed me down .Cameron on sales very good very polite young man⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️to both staff .Thank-you so much

5.0/5
5.0 /5

5.0/5
5.0 /5
I went to a few different garages looking at cars before I settled on ford and lookers and none of them were helpful. The customer service at lookers was the best and 1 of the reasons I bought the car

5.0/5
5.0 /5
Cannot complain about any of the experience. Mr David Dawson was my contact and I felt he went above and beyond to ensure the car was ready for collection when it had been arranged.

Verified User
Apr 19, 2023
5.0/5
5.0 /5
I was already aware that a delay in delivery might happen. Your colleagues were exceptional in ensuring that when this delay did occur, they communicated with me via both mobile phone and email what was happening, they even went so far as to communicate the location of the vehicle. I received an update email every week of the delay period which reassured me that they were keeping on top of the situation at all times and, immediately the vehicle was available to collect, arranged a mutually convenient appointment. I cannot fault your colleagues dedication to customer service. The finish and specification of the vehicle is also exceptional.

5.0/5
5.0 /5
Everything is great, the sales staff & service staff make you feel so welcome, I was kept up to date as my car was ordered in May 2022 but didn’t arrive until April 2023, but worth the wait