HI, I bought an electric vehicle from Lookers Ford in Leeds last year which had a deal of free charger and first 10.000 miles free. Only just been able to get the charger fitted, but the Looker's ceased to be a Ford branch in Dec. Octopus require our account to credited to get the miles so trying to work out how to get this sorted out

Hi I would just like to put a complaint in about Leeds dealership York road the customer service was terrible i left a deposit on a ford Kuga i was told to be there for 1 i got there the car got brought round not even prepped even though the salesman knew i was coming for 4 days.When the car was brought round for me to see the car had a different coloured alloy wheel when i told the salesman's he said there meant to be like that even though the other 3 wheel were gloss black if i hadn't travelled 3 and a half hours i would of walked away cause the service was terrible and not even a apology i finally ended up leaving the dealership 3 and a half hours later than i arrived very disappointed.

I requested a quote numerous times for the specific parts to be fitted to be ignored and told they need to investigate the matter. Then ignoring again and again by suggesting they need to investigate it. Then transferred me to parts for the price of parts. Which didn't include labour charges. They transferred me back again, and was going to transfer me back to parts. Then they were going to terminate the phone call because of their ignorance and unprofessional attitude towards consumers

2nd issue ref YR73YEO the tyres fitted to rear have a load rating of 100 - should be min 103 and XL rated. also the front tyres are mixed, one is correct at 104 and XL the other is 100 rated.please see that this dangerous and unsafe- how was this not picked up on inspection. please see below. i have emailed the sales man- he said forwarded to manager but no response yet and consider this to be a near miss incident do you have SHEQ team i can talk with? i wouldn't expect this from a main dealer.Here is why this is problematic for an EV:Uneven Handling & Braking: Because 104 tyres have a higher load rating, they likely have a stiffer sidewall (potentially Extra Load/XL) than the 100-rated tyre. This causes imbalanced handling, steering, and braking, as the tyres will behave differently under load.EV Weight & Torque: EVs are heavier due to batteries and produce immediate torque. Mismatched tyres on a driven axle can cause the car to veer during acceleration or emergency braking.Risk of Failure: If the 100-rated tyre is too low for the manufacturer's recommendation, it could be overloaded, leading to excessive wear or a blowout.Safety Advice: Tyre manufacturers and safety experts strongly recommend using the same brand, tread pattern, and load rating on the same.Mixing tire load ratings (100 and 104) on the same axle of an electric vehicle (EV) will likely affect your insurance coverage and pose a safety risk. While the size (225 60 18) is the same, mismatched load ratings on an axle can be deemed a non-standard modification or, more importantly, render the car in an unroadworthy condition.www.protyre.co.ukregardsdan

hi so we collected our car on friday last week Ford Mustang Mach e - YR73JEO.on arrival from Corby apron110 miles away we found the car had a rear door service fault. the sales mans was really good and explained the fault and should be a warranty repair, also could look to deliver the car in a weeks time approx. we said already changed insurance and happy to take if its warranty. i have booked the car into my local Ford dealer but soonest appointment 15th April. my concern is they have said if its not warranty ill be paying £168.00 investigation fee, also wont be repaired, so would you cover the investigation fee if found not warranty and then arrange repairs? also unfortunately on further inspection of the car the roof has paint damage from bird droppings that have gone through the paint work, what can be done to rectify. as told via video no paint damage apart from some age related stone chips. also noticed a scuff on rear bumper but we are fine with that, just not happy with paint damaged to metal body work. i have emailed the salesman Zohiab Iqbal but haven't had a response but he may be away from work ect.

Call centre got most things wrong about enquiry however team at the dealership were very informative and professional

Dear Sir/Madam,I am writing to formally raise a complaint regarding the vehicle I purchased from Lookers approximately six months ago.To date, I have not received the V5C (logbook) for Kia Niro hybrid plate number EA20 WBL . I have contacted your team multiple times by phone and was repeatedly told that I would receive an update; however, no follow-up has ever been provided.This delay is completely unacceptable. According to DVLA guidelines, the V5C should be issued within a few weeks of purchase, not several months.At this stage, I require immediate clarification on the following:* Whether the vehicle has been registered in my name* The date the ownership transfer was submitted to the DVLA* The address to which the V5C was sentPlease provide a full update within 5 working days of this email.If this matter is not resolved promptly, I will escalate the issue to the Motor Ombudsman and seek further advice from Citizens Advice regarding my consumer rights.I expect this issue to be treated with urgency.Yours faithfully,Tahereh Sanglakhi

first time I bring the car for a window problem , on front right they said was not problem but they actually find the fault they change the part and the problem start to be on the left side , another time I bring the car to change front pad and disc all good they make all check the seems all good , but then after 3 days problem on on sensor in tyre pressure I call the them telling the problem and then I had to do diagnostic straight away so the part have to be change and has been changed later and then they find out rear disc may have to replace ( as I was asking why car have strange noise when I reverse ) then I took the car and after one week the same problem on sensor but at this time on on the rear right tyres , so why make diagnostic or many check and then not find so many fault in the car

Dan the salesman was very professional and dealt with my enquiry in a friendly and efficient way .

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