URGENT CALL HAS BEEN REQUESTEDcust should have had the call delivered the car is not going to be delivered as it should have been between 2 and 3 o clock. Cust has traveled back from London today but he is now not sure if the caar is going to arrive at all this is supposed to be a 3rd party delivering the cr. the cust feels like they are a joke. Shaq called the cust.

sales man daniel never sent email of the car deatils we discussed that Sunday afternoon

Dear Service Manager,We have now been in contact with Eagle 4x4 Support, and we appreciate their willingness to inspect the vehicle and work towards resolving the issue once and for all. We are more than happy for Eagle to carry out the repair if this is considered the best course of action.However, after two years of ongoing issues and multiple unsuccessful repair attempts, we are disappointed that we are now being expected to arrange and undertake the journey to Alcester ourselves.We fully appreciate Eagle’s position and understand why they would prefer to inspect the vehicle directly. Our concern is not with Eagle, but with the practical arrangements. Given the length of time this issue has remained unresolved, we feel it is reasonable to ask whether Lookers Ford Leeds can assist by arranging transportation of the vehicle or offering an alternative solution.The vehicle registration is YH23 UHN (SU21 JMC).We are keen to have the matter resolved as soon as possible and are willing to cooperate fully with the repair process. However, we would appreciate consideration being given to the inconvenience that this ongoing issue has already caused and whether support can be provided in getting the vehicle to Eagle 4x4 Support.We look forward to your response.The reg number was YY73 OGO.Kind regards,James Cunningham

The staff were very helpful in my inquiry

Dear Lookers Ford Customer Relations Team,I am writing to formally complain regarding a serious issue with the purchase of my BMW 2 Series Gran Coupe, registration PK70 TFZ, bought from your Leeds dealership on 17th November 2025.At the point of collection I was provided with two keys. I immediately reported that the second key was not functioning. Your team assured me both keys were working and suggested I replace the battery, which I did. You subsequently offered to cover a diagnostic charge at a garage under warranty — confirming you were aware there was a problem.I have since taken the spare key to Berry BMW in Croydon during a routine service. Their technician, Jake Brown, confirmed in writing that the second key does not belong to my vehicle at all — it belongs to a BMW X1. I therefore never had a second key for my car. I was given someone else's key fob and was falsely assured it worked.Berry BMW have also advised me that I should not retain this key as doing so may constitute a GDPR violation, and that it should be returned to you to handle appropriately.I am aware that I did not pursue the warranty diagnostic at the time. However, I wish to make clear that this is not a warranty matter — you supplied me with the wrong key at point of sale. No amount of diagnostics would have resolved that, and the responsibility sits with your dealership.I am therefore formally requesting that you:1. Arrange collection of the incorrect key from me at your earliest convenience, or provide a prepaid returns label;2. Fund the full cost of a genuine replacement BMW key for my vehicle, programmed and ready to use, sourced through an authorised BMW dealer.This situation arose entirely due to your dealership's error at the point of sale, compounded by your staff incorrectly confirming the key was functional when it categorically was not. Under the Consumer Rights Act 2015, goods must be as described and fit for purpose, supplying the wrong key fob fails on both counts.I would appreciate a response within 14 days. Should I not hear from you with a satisfactory resolution, I will escalate this matter to Trading Standards and consider my further legal options.Please confirm receipt of this email.Yours sincerely,James

motability customer, customers car has been in 2 weeks now, clutch was slipping and went in for 4th gear issue, was called to collect it and advised it was sorted collected it and drove home and clutch kept slipping so went straight back in and has called today to be told they have sent pictures off to Motability of the clutch as it needs replaced and approved but no timescale provided

Zohaib, was quick to do the walkaround video. He was helpful and knowledgable.

Nothing but liars

Overall, very good. Staff helpful and informative. We are very pleased with the new car. Thank you.

Zohaib was great in getting a strong valuation on my car. I couldn’t agree a deal as you’re selling the cars well overpriced compared to other dealerships across the UK. That is concerning and the reason why I wouldn’t buy the car that I was interested in.