Dear Complaints Department,I am writing to make a formal complaint regarding the vehicle I purchased from your dealership and the lack of communication I have received whilst trying to resolve the matter.Since purchasing the vehicle, I have experienced ongoing problems and faults. I have made several attempts to contact the Area Manager at Leeds Ford Lookers to discuss the issue, however each time I have called, I have been informed that he is unavailable or in meetings. Despite repeated attempts, I have been unable to speak with him directly or receive any meaningful update.Approximately two weeks ago, I was advised to obtain an independent technical report regarding the vehicle faults. I have since obtained this report and forwarded it as requested, however I have still not received any response or acknowledgment.I find this level of communication and customer service extremely disappointing, especially considering the ongoing issues with the vehicle and the inconvenience this has caused.I would now request that this matter is escalated urgently and that I receive a prompt response outlining what action will be taken to resolve the situation.Please confirm receipt of this email and advise how you intend to proceed.Kind regards,Mr Syed Ali Haider

Hi,I have taken a call today from a lady called Paris Sharp re she purchased a New Puma St YH74 PZP from Lookers Leeds which she tells me is no longer in operation.She was concerned as she said her vehicle had had various issues from which consisted of a suspension issue where she says she had had the top mount changed 5 times which did not solve the problem. She said she had been in contact with her local Evans Halshaw but they advised she speak with a Lookers Ford. I believe she may have had it diagnosed at Ford at some point but not here. She felt like she had been passed around a bit and was now stuck with a vehicle that was not functioning correctly.I was going to offer to put her through to our booking department but I asked if she would like me to pass her concerns over to Complaints as you may know best how to resolve her concerns. She was very happy about this and I explained you should be in touch and it may be that her vehicle comes into us at Sheffield. I asked if she was able to bring her vehicle here. She explained she was 45 min away but didn't seem to concerned at the time. I feel she was more concerned about having the issue resolved as she said when it had been looked at several times they were not able to resolve the issue.Paris number is 07939 268 981 (I gave out the fandicomplaints.co.uk) in case she does not hear anything back.Kind regards,Cathy ParkerReceptionistLookers Ford Sheffield10 Savile Street East | Sheffield | S4 7QJT: 0114 276 6000lookers.co.uk/ford

Excellent service was met by the service advisor who who told me everything that my car was having done,then shown to the waiting area free coffee which is a bonus at 8 on a Saturday morning.2hrs later job done the lady went through all the paperwork with me and I was on my way brilliant service 😀 👍

Initially was asked to pay £25 for a curtesy vehicle on a Ford recall notice.The curtesy vehicle was not cleaned prior to it given to me.My vehicle was given a 20 mile test drive despite diesel costing nearly £2 a litre.I was asked if I wanted the coolant level topping up and screenwash topping up at a cost of £27.After repair to my vehicle whoever did the repair left a monzo debit card and receipt and a bonnet prop stick on my front seat and a blue screwdriver in the boot that did not belong to me.A mini step up ladder is missing from the boot.

Good customer service explained everything well

Ticket 87638806Following on from my earlier correspondence linked to ticket 87638806...I can confirm that I am rejecting the vehicle (VRM: EF74 WVV) under the Consumer Rights Act and will be returning it to the dealership tomorrow - 16th April 2026.Lookers Ford Leeds227 York RoadHarehillsLeedsLS9 7RYThe dealership is aware that we are returning the vehicle and I have made Lloyds Consumer Finance aware of the circumstances.

I purchased a vehicle from Lookers Ford Used Car Centre in Leeds and collected it 14th April 2026.We drove from Leeds back home to Newcastle upon Tyne.During the drive and following arriving home we have found the following issues with the vehicle:- The audio / radio in the car is inoperative- The heating is not working- The manufacturer fitted spoiler is broken- There is water in the brake light located in the spoiler- The alloy wheels are peppered with stone chips- There is a trim missing from the rear nearside wheel arch of the vehicle- There is a trim loose on the rear offside wheel arch of the vehicle.The vehicle has only covered just over 4000 miles and I do not expect a vehicle of this mileage to have so many issues.I have emailed the seller this morning but have not received a response.I have asked to return the vehicle under the Consumer Rights Act.

Excellent service with no sales pressure to buy. Staff very understanding and helpful.

HI, I bought an electric vehicle from Lookers Ford in Leeds last year which had a deal of free charger and first 10.000 miles free. Only just been able to get the charger fitted, but the Looker's ceased to be a Ford branch in Dec. Octopus require our account to credited to get the miles so trying to work out how to get this sorted out

Hi I would just like to put a complaint in about Leeds dealership York road the customer service was terrible i left a deposit on a ford Kuga i was told to be there for 1 i got there the car got brought round not even prepped even though the salesman knew i was coming for 4 days.When the car was brought round for me to see the car had a different coloured alloy wheel when i told the salesman's he said there meant to be like that even though the other 3 wheel were gloss black if i hadn't travelled 3 and a half hours i would of walked away cause the service was terrible and not even a apology i finally ended up leaving the dealership 3 and a half hours later than i arrived very disappointed.