Went out of the way to help.

I bought a car from yourselves under finance at the end of Feb from lookers in Leeds.Since i bought the car within 24/48 hours i had issues with the car. i emailed the sales man who offered to get the service department to contact me. i work unsociable hours most of the time and due to my job i am not able to take phone calls in the day unless its on my break. i made multiple attempts to contact man at services back, ringing up leaving messages.I've spoken to other people also on the phone who were adamant that i couldn't sit and wait with my car whilst i had someone look at it. i made an appointment via the website as i couldn't get through to anyone in the department of services. once i spoken with someone she told me i couldn't book my car under the option i did because i had to drop my car and leave. from the place in Leeds, i am a good 20+ miles away by car for public transport this would take 2-3 hours to get back home and also back to pick my car up.i emailed a picture of what the problem was, and told by the sales person that it was an easy fix, however the service team have said i can't sit and wait. due to diagnostic issues? this hasn't been made clear what the problem is with waitingI had to cancel the appointment made due to the stress of the situation and been refused help, and also the rude customer service lady who cancelled my appointment putting the phone down and not even attempting to help - this issue still isn't fixed.I've made numerous email attempts to lookers to get information on where to find my documents for warranty, about the RAC package i have to this can be set up. I have had no response at all and this has been on going for weeks. i now also have another issue with a potential battery problem and as this car is under warranty i shouldn't be having to make effort to sort this when I've been sold a car with issues from within 24 hours. as the warranty is on the car. i want the documents available to me. during the process of setting finance the PDF option to download wasn't an option and this kept freezing the system. i assumed i would get paper copies of this or them sent via emailI've attempted to get information on a suitable garage closer to home to fix problems

On 9.3.26 I had a service and MoT done on my car. When I picked it up, the tyre pressure warning light was on. I went back into the dealers and a technician took the car away. He reset the warning light and said that they had probably upset the electronics during the service and that all should be OK now. The next morning the light was on again and when my husband looked at it he saw very clearly a Philips screw in the tread. The dealership clearly sent me away in an unsafe car.

I purchased ford focus st DP70WEH now re registered as SK70ROW in the summer of 2024.... and have just discovered that it had been reported as stolen to West Yorkshire police in 2023.... this information wasn't disclosed at the time I purchased the car, if it was I wouldn't have bought it as it severely impacts on any future chance of resale and hense the value of the car is affected.I have looked into the matter and will be contacting the ombudsman to get further advice on what is the bet course of legal action.If id been told I wouldn't have bought the car!!!

Good AfternoonI am writing to formally raise a complaint regarding the condition in which the Ford Puma (23 plate) CL23 BKA was presented to me when I collected it earlier today.Despite being advised that the vehicle had been validated and cleaned prior to collection, it was clear this had not been carried out to an acceptable standard. The interior had not been properly valeted, there were visible marks on the seats, and a wheel arch seal was hanging loose. These are issues that should reasonably have been identified and rectified during the pre-delivery inspection before the vehicle was handed over.I asked for the vehicle to be cleaned again while I was there. However, even after it was taken back to be “re-cleaned,” the car was still visibly dirty, with marks and smears remaining. The standard was still not acceptable, and the vehicle will now need to be taken elsewhere to be properly valeted.I must also raise serious concerns regarding the manner in which this was handled at the branch. When I raised the condition of the car with the branch manager, his response was dismissive and unprofessional. Rather than addressing the issue appropriately, he stated “at the end of the day it’s a three-year-old car.” I found this comment completely unacceptable and irrelevant, particularly given that the vehicle was purchased for approximately £15,000 and should have been properly prepared for collection regardless of its age.At no point was an apology offered for the condition of the vehicle or the inconvenience caused.In addition, I had to make an unnecessary return journey and take time away from work in order to try to have the issue rectified, which caused further inconvenience.The £30 petrol payment that was eventually provided was not offered by the branch but was only given after I specifically asked for some form of compensation. Given the circumstances, the inconvenience caused, and the fact the vehicle will now need to be professionally valeted elsewhere, this does not adequately reflect the situation.Under the Consumer Rights Act 2015, vehicles supplied by a dealership must be of satisfactory quality and presented as described. I would therefore ask that this complaint be properly reviewed and that an appropriate goodwill gesture be offered to resolve the matter.I look forward to your response.Kind regards,Joanne Hubbard

I have paid more than necessary to have my car serviced by Ford. There is no physical service log, so I relied on Lookers logging my services with the Ford digital service record. The online service record shows I have only serviced the car twice, when actually it has been serviced six times.For three weeks now I have asked for the Digital Service Record to be updated. It still hasn’t been updated. If asked, I can only tell anyone that the after sales service from Lookers is rubbish.

Submitted form fields:Customer Web Form Type: General Webform EnquiryFirst Name: deborahLast Name: QuinnEmail Address: yorkiepud75@hotmail.comTelephone Number: 07834518213Enquiry details: How do I make a complaint? I brought my car to you as Halfords told me the master clutch cylinder needed replacing and I needed to go to the dealership. You did a full diagnostic and declared nothing wrong with the clutch so fluid was replaced to see if that help. It didn't so I took it to a third garage who agreed with Halfords that the master clutch cylinder needed replacing, they replaced it and the problem has gone. I am concerned why the specialists charged just short of £400 in total to mis diagnose and not repair my car. I did not return to Ford due to the extortionate amount of money already thrown away.Dealership: Lookers Ford LeedsDealership ID: 61EC047F-BE5E-4FCA-9C7C-425522FD6635Enquiry Type: AftersalesVehicle of Interest - Make: DACIAVehicle of Interest - Model: SPRINGVehicle of Interest - Derivative: 27kWh Extreme 65 48kW 5dr AutoVehicle of Interest - Type: CarVehicle of Interest - CAP Code: DASP00EM65HE AVehicle of Interest - URL:Source: https://www.lookers.co.uk/ford/contact-us/lookers-ford-leeds?utm_source=GMB&utm_medium=organic&utm_campaign=website_btnEngagement Score: 0Customer Session Interactions:https://www.lookers.co.uk/ford/contact-us/lookers-ford-leeds?utm_source=GMB&utm_medium=organic&utm_campaign=website_btn

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Customer is not happy with the vehilce - Was told the vehilce had full service history - the vehilce has no records of all service and branch have acknowledged that. customer was offered £100 and Next service cover - the customer is looking for different outcome .Customer says she has no complaint with staff (wonderful staff) just wants this looked into .

I am writing to make a formal complaint regarding the ongoing issues we have experienced with our vehicle purchased from Lookers Ford in April 2024, along with the level of service we have received.At the time of purchase, we also took out an extended warranty for peace of mind. We have since discovered that for any issue raised under the warranty, we are required to pay £177 upfront for diagnostics before establishing whether the fault is covered. While this may have been included in the small print, this was never verbally explained to us at the point of sale. We feel this lack of transparency is underhand and does not reflect the level of customer care we expected.In August 2024, we reported an intermittent issue with the vehicle’s sensors not working. At that time, no fault could be diagnosed. However, we believe this indicates a potential underlying electrical fault, particularly in light of the additional issues that have since arisen.During winter 2024, the vehicle was recalled and we were required to take it to and from the garage. As a family with two very young children and only one car, this was a significant inconvenience.In February 2025, the vehicle was recalled for a second time. On this occasion, we were unable to charge the car for several months and had to rely more heavily on petrol. We then had to return the car to the garage again for the issue to be resolved. We received neither an apology nor any compensation for the inconvenience and additional costs incurred.In February 2026, further faults occurred, including issues with the blind spot recognition, cross traffic recognition, and tyre pressure sensors. We telephoned and spoke to Ryan, who confirmed that diagnostics for all of these issues would be covered under a single £177 payment. On that basis, we booked the vehicle in.An issue was identified with the tyre pressure sensors, which fortunately was covered under the warranty. However, we feel it is extremely unfair that we are £177 out of pocket simply to diagnose a fault that was no fault of our own. We believe this £177 should be reimbursed to us as part of the warranty claim.More concerningly, we were then informed that the blind spot recognition system could not be diagnosed without further work and that we would need to pay an additional £177 before even establishing whether the repair would be covered under warranty. This directly contradicts what Ryan assured us over the phone. We were told the reason was that access to a module under the bumper was required. We struggle to understand why this was not known from the outset. As we cannot afford another £177, we had to instruct the team not to proceed.At the time, Ella advised that she would speak to a manager and contact us. This did not happen. We later received a routine follow-up call regarding the service, during which we made clear that we wished to make a formal complaint. We were told that a manager would return our call. It has now been over a week and we have received no contact.To add to our frustration, we have this week received notification that the vehicle is being recalled for a third time and that we may only charge it to 80%, once again resulting in increased petrol usage and further financial impact on our family.We feel extremely let down by the service provided and by the repeated issues with what should be a reliable vehicle. We are seeking a prompt resolution. Specifically, we request:Reimbursement of the £177 diagnostic fee already paid.That the issue with the blind spot recognition system be fully diagnosed and repaired free of charge.A formal response to this complaint from a manager as soon as possible.We look forward to your urgent response and hope this matter can now be resolved properly and professionally.