Joe Spence was outstanding at his job and went above and beyond to ensure a smooth handover. He was professional and courteous and a credit to lookers on York Rd Leeds.Ford however need to stop promising delivery dates that are unrealistic!! I ordered my vehicle middle of June 2022 with a promise of the car in November…I literally only picked my car up last night after work thanks to a swift response from shoe snd the team at Lookers.

Joe Spence was great throughout the process from the initial sale in august with regular updates on the delays due to supply chain and delivery issues. On the day of the transfer joe was informative and knowledgeable about our car and the process and very friendly and helpful. I can’t fault the service. I will be honest and say that the wait was very frustrating but handled well and expectations were managed by joe really well. We are very happy with the car now it has finally arrived

Everything was good in every way, I'm very hppy with my new car!I have had a Ford for many, many years and how things have changed, I used to get a full tank of petrol and a bouqet of flowers when I bought a new car, but now get nothing!

Just a quick note many thanks to probably the best and friendliest salesman you could meet joe spence very talented young man make sure you keep hold of him m brook

I have had to wait an extra 3 months but this is due to supply problems form Ford in Europe - I have been kept well informed in the meantime.

I dealt with Patryk at your used car plant, he was very helpfull and very responsive to all my queries, he made my experience pleasurable

Raheem Hussain the sales guy was very helpful explaining everything about the sale and the process along with him manager tars ( hope iv spelt it right). Test drive went well. Deal done without any problems. On collection of my car Raheem was there to meet me and hand over the car in a polite professional manner. Thanks once again for your help. Would recommend anyone visiting lookers leeds ford 😀.

Leo who I dealt with at the dealership is a top bloke and my next car will be bought through him. His genuine and not like your typical car salesman he has your best interest in him mind. I've told him I will see him again in 3 years when it comes time to buy another car. Lookers are lucky to have him he's a true asset to the business.As for the business manager who I never met but tried to screw me over on the deal at the 11th hour after waiting 14 months for my new car, I would suggest you teach him a lesson in ethical behaviour, I was not impressed, Leo sorted it out for me, but if it wasn't for Leo you'd of lost a long term customer.I would suggest a pay rise for Leo and some training for the business manager who tried to change my agreed deal at the 11th hour to screw me over for a few hundred quid, rather than look at the fact I'm a long term customer and ensuring I get a good deal. I'm my eyes it was a snake like move. Surely repeat business is key, and stitching me up like that is not genuine, respectful or ethical behaviour, it the mentality of someone who will do anything to screw you over. However Leo is the only reason why I will deal with lookers ford leeds and while he his there I will buy my cars from him.

The vehicle had some surface scratches on the drivers door.Cannot understand why this wasn’t spotted by someone prior to collection.Collected on a Saturday so I have had to book car in to be rectified.

Very helpful and friendly staff