I requested a quote numerous times for the specific parts to be fitted to be ignored and told they need to investigate the matter. Then ignoring again and again by suggesting they need to investigate it. Then transferred me to parts for the price of parts. Which didn't include labour charges. They transferred me back again, and was going to transfer me back to parts. Then they were going to terminate the phone call because of their ignorance and unprofessional attitude towards consumers

2nd issue ref YR73YEO the tyres fitted to rear have a load rating of 100 - should be min 103 and XL rated. also the front tyres are mixed, one is correct at 104 and XL the other is 100 rated.please see that this dangerous and unsafe- how was this not picked up on inspection. please see below. i have emailed the sales man- he said forwarded to manager but no response yet and consider this to be a near miss incident do you have SHEQ team i can talk with? i wouldn't expect this from a main dealer.Here is why this is problematic for an EV:Uneven Handling & Braking: Because 104 tyres have a higher load rating, they likely have a stiffer sidewall (potentially Extra Load/XL) than the 100-rated tyre. This causes imbalanced handling, steering, and braking, as the tyres will behave differently under load.EV Weight & Torque: EVs are heavier due to batteries and produce immediate torque. Mismatched tyres on a driven axle can cause the car to veer during acceleration or emergency braking.Risk of Failure: If the 100-rated tyre is too low for the manufacturer's recommendation, it could be overloaded, leading to excessive wear or a blowout.Safety Advice: Tyre manufacturers and safety experts strongly recommend using the same brand, tread pattern, and load rating on the same.Mixing tire load ratings (100 and 104) on the same axle of an electric vehicle (EV) will likely affect your insurance coverage and pose a safety risk. While the size (225 60 18) is the same, mismatched load ratings on an axle can be deemed a non-standard modification or, more importantly, render the car in an unroadworthy condition.www.protyre.co.ukregardsdan

hi so we collected our car on friday last week Ford Mustang Mach e - YR73JEO.on arrival from Corby apron110 miles away we found the car had a rear door service fault. the sales mans was really good and explained the fault and should be a warranty repair, also could look to deliver the car in a weeks time approx. we said already changed insurance and happy to take if its warranty. i have booked the car into my local Ford dealer but soonest appointment 15th April. my concern is they have said if its not warranty ill be paying £168.00 investigation fee, also wont be repaired, so would you cover the investigation fee if found not warranty and then arrange repairs? also unfortunately on further inspection of the car the roof has paint damage from bird droppings that have gone through the paint work, what can be done to rectify. as told via video no paint damage apart from some age related stone chips. also noticed a scuff on rear bumper but we are fine with that, just not happy with paint damaged to metal body work. i have emailed the salesman Zohiab Iqbal but haven't had a response but he may be away from work ect.

Call centre got most things wrong about enquiry however team at the dealership were very informative and professional

Dear Sir/Madam,I am writing to formally raise a complaint regarding the vehicle I purchased from Lookers approximately six months ago.To date, I have not received the V5C (logbook) for Kia Niro hybrid plate number EA20 WBL . I have contacted your team multiple times by phone and was repeatedly told that I would receive an update; however, no follow-up has ever been provided.This delay is completely unacceptable. According to DVLA guidelines, the V5C should be issued within a few weeks of purchase, not several months.At this stage, I require immediate clarification on the following:* Whether the vehicle has been registered in my name* The date the ownership transfer was submitted to the DVLA* The address to which the V5C was sentPlease provide a full update within 5 working days of this email.If this matter is not resolved promptly, I will escalate the issue to the Motor Ombudsman and seek further advice from Citizens Advice regarding my consumer rights.I expect this issue to be treated with urgency.Yours faithfully,Tahereh Sanglakhi

first time I bring the car for a window problem , on front right they said was not problem but they actually find the fault they change the part and the problem start to be on the left side , another time I bring the car to change front pad and disc all good they make all check the seems all good , but then after 3 days problem on on sensor in tyre pressure I call the them telling the problem and then I had to do diagnostic straight away so the part have to be change and has been changed later and then they find out rear disc may have to replace ( as I was asking why car have strange noise when I reverse ) then I took the car and after one week the same problem on sensor but at this time on on the rear right tyres , so why make diagnostic or many check and then not find so many fault in the car

Dan the salesman was very professional and dealt with my enquiry in a friendly and efficient way .

FANTASTICAS USUALSent from my iPhone

Went out of the way to help.

I bought a car from yourselves under finance at the end of Feb from lookers in Leeds.Since i bought the car within 24/48 hours i had issues with the car. i emailed the sales man who offered to get the service department to contact me. i work unsociable hours most of the time and due to my job i am not able to take phone calls in the day unless its on my break. i made multiple attempts to contact man at services back, ringing up leaving messages.I've spoken to other people also on the phone who were adamant that i couldn't sit and wait with my car whilst i had someone look at it. i made an appointment via the website as i couldn't get through to anyone in the department of services. once i spoken with someone she told me i couldn't book my car under the option i did because i had to drop my car and leave. from the place in Leeds, i am a good 20+ miles away by car for public transport this would take 2-3 hours to get back home and also back to pick my car up.i emailed a picture of what the problem was, and told by the sales person that it was an easy fix, however the service team have said i can't sit and wait. due to diagnostic issues? this hasn't been made clear what the problem is with waitingI had to cancel the appointment made due to the stress of the situation and been refused help, and also the rude customer service lady who cancelled my appointment putting the phone down and not even attempting to help - this issue still isn't fixed.I've made numerous email attempts to lookers to get information on where to find my documents for warranty, about the RAC package i have to this can be set up. I have had no response at all and this has been on going for weeks. i now also have another issue with a potential battery problem and as this car is under warranty i shouldn't be having to make effort to sort this when I've been sold a car with issues from within 24 hours. as the warranty is on the car. i want the documents available to me. during the process of setting finance the PDF option to download wasn't an option and this kept freezing the system. i assumed i would get paper copies of this or them sent via emailI've attempted to get information on a suitable garage closer to home to fix problems