Three people emailed me. I replied to all three and only one person came back to me. I understand you are sales people but you clearly only Carr about making a sale rather than being polite people

To whom it may concern,I am writing to make a formal complaint regarding the Focus I purchased from Lookers Ford Leeds 18 months ago, which I have had from new. The ongoing faults, repeated visits to the garage, and sheer inconvenience have made this experience completely unacceptable.The issues are as follows:- The entire boot mechanism required replacement shortly after delivery. (Rectified but ridiculous for a brand new car)- The battery had to be replaced due to a low-power issue, yet the problem recurred just six weeks later.- The instrument cluster now stays backlit when the car is powered down, and intermittently turns off while driving, creating a safety concern.- The wireless charger is defective, incredibly temperamental.- My phone also no longer connects automatically to the entertainment system.- The auto hold system intermittently malfunctions, with warning messages appearing at random.This is entirely unacceptable for a car of this age, and it is both unsafe and extremely inconvenient. Having to repeatedly drop the car off and rely on courtesy vehicles has been a constant frustration.I want to make it absolutely abundantly clear that, because of these ongoing problems, I will be terminating this vehicle agreement at the earliest possible opportunity. My previous experiences with Ford have been excellent, but the repeated faults and mishandling of this vehicle have completely destroyed my confidence in doing business with Lookers Ford Leeds.I expect the following:1. Acknowledgment of this complaint at the senior management level2. A full explanation as to why these faults have continued to occur3. Immediate steps to rectify the current issues and ensure the vehicle is safe to useThis situation has gone on far too long, and I expect a prompt written response within 7 working days outlining what will be done to address this matter.

Fantastic thankyou

Why can't I ring keep saying due to unforeseen circumstances

Hi AtifI am coming up to my deal ending. Any new car offers for me?!ThanksSara Tate x

I have been a customer of lookers york road for a number of years. I am dismayed to find that it is going to be no longer a ford outlet and Sheffield will be my nearest. Where does that leave people who want a new ford and dont want to travel long distances.

Make Ford.Model. ECOSPORT TITNIUMAUTOENGINE SIZE 998CCCOLOUR GREYFULEL. PETROLDOORPLAM. 5 DOOR HATCHBACKENGINE NUMBER JB35933REGISTRATION 17/11/2018REGISTRATION (VRM) AO68LJKGoof Afternoon,I am writing to formally complain about the ongoing issue with my vehicle detailed above, which has not been fixed despite being brought to your attention.I left my car with delearship service for repairs on 17th Novemeber 2025. However, despite the time that has passed and previous assurances, the issue remains unresolved.I was advised that the vehicle should not be driven while damaged, and it is now being stated that because it was driven, the issue cannot be fixed. However, at the time, the car had not broken down and was still driving normally, so I did not believe the issue was serious or would worsen by continuing to use it. There was no clear warning given that driving the vehicle would prevent repairs from being carried out. As a result, I feel this decision is unfair.This situation is disappointing, as I expected the vehicle to be repaired correctly within a reasonable timeframe. I am concerned about the lack of progress and communication regarding this matter.This ongoing delay has affected mephysically by limiting my ability to travel, attend appointments, and carry out daily responsibilities, including being unable to reliably collect my children when needed. Not having access to the car has made even simple tasks difficult and disruptive to my daily routine.Mentally, the situation has caused significant stress ,depress and pressure, as i am constantly worrying about when the issue will be resolved.I kindly request that this issue be addressed as a matter of urgency. I would appreciate either a clear update on when the repair will be completed or an alternative resolution, such as a reinspection, repair at no additional cost, or a refund if applicable.Financially, it has been extremely frustrating to continue paying for the vehicle for almost three months while being unable to drive it, which feels like a complete waste of money. Mentally, the situation has caused significant stress and pressure due to the ongoing uncertaintyDue to not having access to the car, a significant amount of money has been wasted on alternative travel such as buses and taxis. These costs quickly add up and would not have been necessary if the vehicle had been repaired in a reasonable timeframe. Paying repeatedly for public transport and taxis for essential journeys has placed unnecessary financial strain on meI was never provided with a diagnostic report or any form of video analysis from the technician to clearly explain the issue or the severity of the damage. Had this information been shared with me at the time, I would have had a better understanding of the situation and taken appropriate action. The lack of clear evidence or professional explanation has made it difficult to accept the claim that the vehicle should not have been driven. This absence of communication has contributed to the confusion and ongoing dispute surrounding the repair.Please contact me as soon as possible to resolve this matter. I look forward to your prompt response.Yours sincerely,Selam Fisaha07490792391

I gave not yet spoken to anyone with regards to my query. I have only received an acknowledgement of my application and terms of business.I have tried to call the garage however no answer which I can assume due to busy period or the garage is closed for the holidays.

Roman was really helpful and understood after looking at the car I decided to keep my current car

Staff polite px price low