Completely unprofessional salesmen. I will leave further negative feedback on other sites

Vehicle Details and History of Chronic FailureThe vehicle BMW 3series X-Drive was purchased on January 16, 2025, for £21,479 via Bank Transfer, starting at a mileage of 42,854. The current mileage is 48,025, meaning the vehicle has only been driven 5,171 miles in total since purchase, yet has required three major garage interventions.The first major fault manifested just two days later, on January 18, 2025, when the Engine Management Light illuminated. BMW Stoke-on-Trent diagnosed this as a DPF (Diesel Particulate Filter) sensor issue on January 29, 2025. After an initial repair period of 25 days, the car was returned to me on February 12, 2025.The second failure period began almost immediately, as the fault either recurred or was not fixed successfully. This required the vehicle to be returned to your garage on two subsequent occasions between February and April 2025. The car was finally returned to me on April 29, 2025, having been unavailable for my use for an unacceptable and cumulative period of over two months within the first three months of ownership.The third and current major failure occurred on November 29, 2025, when I started hearing a significant noise from the engine. The RAC advised me not to drive the car in its current condition due to the seriousness of the issue. When I contacted Lookers, I was initially told to contact the RAC, and then faced a request to pay a £177 diagnostic charge. Only after challenging this were you able to waive the charge, and the car was eventually collected for a third major repair attempt on December 8, 2025. Further to this I have been updated that Ford Lookers are unable to diagnose the issue and the car will have to be sent to a German Specialist, which may result in a indefinate amount of time and cost being needed to diagnose the issue, this leaves me in a very uncertain position in relation to the costs that I will be incurring as the warrenty I have does not cover diagnostic charges beyond the time period of approximately one hour. To add to this I am now left without the vehicle for indefinate period. Considering all the above occurences and having been patient for 11months with a faulty vehicle I am exercising my final right to reject this vehicle.

The service I received from Daniel was amazing, he was very helpful and answered any questing I had.

Dear Lookers TeamFurther to my recent five star review, I'd like to offer my views on certain specification 'omissions' on my new Ford Focus Active X Estate, YB75 OSG.1. Door sill scuff plates:I have now had a total of seven Ford cars in succession since 2007 and every one of them has had door sill scuff plates, apart from this one. Really!?2. Front passenger seat height adjustment:Every one of my previous six Ford vehicles has had front passenger seat height adjustment. This one doesn't.My wife isn't particularly tall and this missing feature is very disappointing.3. Auto gear selector:The PRNDL letters alongside the gear selector should, in my opinion illuminate to show which gear has been engaged. The indicator on the instrument panel can be obscured by the angle of the steering wheel.4. Indicator 'clicker' inaudible:When the radio is on (not excessively loud) and with road noise, particularly on faster roads, the turn signal 'clicker' can't be heard. This was an issue on my last car, a Puma ST Line Vignale, and this one is just as bad.5. Reversing Camera:The vehicle doesn't have one!My fault, I should have checked the specification before committing but I'm disappointed to find that a car like this doesn't have this feature as standard.I am very happy with the car in general, but these issues are the difference between being very happy, and being completely over the moon!I hope these comments are useful, and seen as constructive.Regards and best wishesSteve Johnson

FAO CEO please Mark RabanComplaint - Mr Jason GrudzienI am sorry to have to reach out however I am left with no other option!I purchased a Nissan Qashqai on the 14th November for over £15000 from Lookers Ford in Leeds. (NA69TFK)The day we purchased the vehicle the weather conditions were significantly bad, it was throwing it down outside and was significantly raining.Everything was wet and as someone living with a Brain Tumour the last thing I want to be doing is getting wet.I advised the salesman if I saw anything I would bring it back to see if it needs attention.Within 24/30 hours I spotted an issue and the first opportunity I had to even call I called Lookers Ford on the following Monday to report this issue.I attended on the Tuesday to show them and they assured me they would look at it and get it fixed – now on the 1st December 2025 after calling every couple of days 8/9 calls later I have being told by the service manager (Stacey – who has been nothing but nice) that Shaq the Sales Manager is refusing to pay and just expects me to live with a potential leaking roof seal.If I would have seen this on Friday 14th November I would not have taken the car and am now considering steps to reject the car on this premise.I have saved and worked for years to afford this opportunity to purchase this vehicle, I have trusted Lookers Ford to look after me and my families vehicle and seemingly a quite straight forward repair is not been resolved reasonably.I would not have got the vehicle if I saw this, I brought the car back at my earliest opportunity – I have wasted visits to Ford / called 8/9 times away from my work to be told no. – I don’t feel this is reasonable or a good customer experience.Can someone restore my faith in Lookers?Mr Jason Grudzien0739556101

Got one phone told would call back three weeks ago still waiting

3-4 months ago the car broke down the injectors, dealership changed all the injectors. 2 weeks later the injectors went again. May be a faulty injector mass sensor and some wiring. 3-4 weeks later picketed car up , driving down the motorway and the same thing happened. Fuel system needs replacing. 3 weeks ago it was booked in the AA took the vehicle in, diesel pump broken down, said the car would ready last Friday, not done then said Monday and it still wasn't ready. The vehicle today is still not ready and the cust is trading the car in at the weekend. Cust told it is in the garage and someone will call back with an update

I would really like somw one to ring me as there is too much to say in a message

I picked up a used Ford Puma today. I travelled 4 hours to collect. I have had the most awful experience. There is scrape damage to the passenger rear wing which was not notified to me. Your rep sent a video saying the bodywork.was "immaculate". My concerns were brushed aside. I was then forced to pay an extra £300 as you had not asked me to provide service history proof of my current car. To cap it all I had to pull over on the way home as all 4 tyres were deflated.

Hi I am writing to you regarding an issue I’ve been having since November 2024. My vehicle lost drive an was taken to lookers Ford who assessed it as I was bringing the vehicle in and out a number of times for a noise that was related to the transmission however it was never diagnosed. When this failure happened I was told it should be covered under warranty as that is likely the cause of the noise what had happened is the flywheel failed causing the clutch springs to disintegrate however when it came to the vehicle been built back up I was told I’d need to pay for the repair as a goodwill repair wouldn’t be given as it is directly due to the way the car has been used which is a false allegation as the car is driven correctly and I have seen the clutch with my own eyes and the friction meterial and the pressure plate was both in a good condition which tells me the clutch has been used correctly and has not been abused. But in the end I had to pay in protest for the repair.Upon getting the car back I found the car was struggling to get into gear and lurched forward when selecting a gear with the clutch fully depressed not only that I found half of the components under the bonnet were either broken missing or disconnected including the intake hose for the air filter. I took photos and documented this and sent to lookers Leeds via email. They got the car back in and rectified most of the missing items however some scratching to the chassis leg was not addressed and the issue with the car not engaging gears properly apparently this was “normal” but the clutch is dragging and has been since it left the workshop but i was told the only thing they’ll do is strip the box down have a look and if nothings wrong I’ll be charged all the costs again which wasn’t fair at all so I lodged a complaint with Ford which they’ve recently got back to me and told me to complain to lookers first as you’re not a trust Ford dealership so first I need to go down your complaints procedures before Ford will look into it. So before seeking legal proceedings I am wanting to log a complaint and go through the complaints procedures here to see if anything can be done about this issue as my car has been off the road since November last year which is absolutely disgraceful.Therefore I request my complaint is reviewed by the highest authorityKind regardsConnor