Hi i received my Mustang mach e yesterday,We like the car very much,the only issue i have i opened the bonnet to put the leads away to find it had not been cleaned or hoovered out it was covered in dirt bits of grass in the well,Iknow the car is not the dearest on your forcourt but surely it should all be turned out the same.other than that its fine.

Kaitlyn Booker14 Remington Drive S59AHSending email: Tuesday 23rd September 2025Dear Sir/MadamI am emailing regarding the following vehicle and the level of service I have received.Vehicle Reg: FV19 VYXMake/Model: Seat Ibiza technology.Price paid in full: £7976.Location of purchase: Lookers for Leeds 227 York Rd, Harehills, Leeds LS9 7RYDate of Purchase: 25 June 2025I initially viewed the vehicle online and decided to travel to Lookers Leeds to view the car, on 25 June 2025, prior to this I had also done my own checks regarding any outstanding HP, MOT history, stolen, not an insurance write off, with an estimated value of £6,170.00.This is my first purchase of a vehicle, and I did everything within my power to ensure I had performed thorough customer due diligence before going to view the vehicle.On arrival I spoke to a Lookers employee, viewed the car, and raised the question if it would be possible to have a better deal on the car as it was valued at approx. £6,170 and was advertised for £7,976 (a difference of £1806) and I was paying for the car in full if I decided to purchase. He said yes, and to ask the salesperson.I spoke to Patrick who was very abrupt, and it seemed like he just could not be bothered. He was not very responsive when I was asking questions and quite dismissive.I raised the question with him if the price could be negotiated on. and he responded no, as it has had a full mot and service and “all faults have been fixed,” and the car was perfect and that is why he was not willing to drop the price on the car because everything has been fully tested. (he did not go into any detail of what these faults were that had been “fixed”) on hindsight I should have pressed him on this, but I already felt quite intimidated and like I was being inconvenient and asking too many questions. Even though when taking a closer look, the car boot clip was snapped.Issues I have now had to date:Two (2) weeks after purchasing the car the engine management light randomly came on; I turned my engine off and checked my oil as I thought that may have been the problem. When I turned my engine back on it disappeared, my car did not tell me it had any issues so I thought it must just have been a one off.22 July 2025Less than 30 days after purchasing the car my engine light came on again, as this is the second time this issue has recurred this was a cause for concern, and it was a lot worse as my car went into limp mode and straight back out repeatedly. As well as this in Eco mode my gears jam.As soon as I was able to (As I was at work and it was on my lunch break this happened causing me to be late back from lunch) I rang lookers in Leeds, and they told me I would have to drive back to Leeds so they can have a look, I explained, that I work so was unable to drive it over. (I live in Sheffield) Also not knowing why the EML was coming on, I did not want to make the issue worse.They said I could take my car to In Sheffield for a diagnostic and any issue would be resolved, I rang looker Sheffield on the 22nd the soonest availability was 05 August 2025 I dropped my car off the day before.When I got to Looker Sheffield, I was advised that they do not think they will be able to sort the issue as this vehicle is a ford (this was never advised in any calls I had with both Sheffield and Leeds)07 August 2025I was called by Lookers Sheffield and told that I had a problem with the “barometric sensor,” but they were unable to resolve this problem due to the make of the car, they advised me to ring Lookers Leeds so they could book it in elsewhere.I requested from Lookers Sheffield a copy of my diagnostic print out which I was told Someone would get back to me as they do not think it is possible because they did not complete the full diagnostic.I was given an invoice paper, but zero diagnostic print out I have rung for this multiple times and still have not got anywhere.When ringing lookers for I was given multiple numbers as the person on the phone was not certain on the correct number 03301590337, 0331003728, 03330091771.I spoke to Lookers Leeds again and requested that they investigate fixing this as I had not even had the car for 30 days and I was within my consumer rights 2015 to have this done with no cost to myself, or effecting my 6-month warranty, or return the car with a full refund.When I finally got through on the correct line to the correct department, I was told I shouldn’t be booking my car in at another garage, and it should be Looker’s responsibility I was apologised to on the phone and sent a link “that didn’t work”.Frustrated I rang Lookers back and told them they need to sort this out as I was not getting anywhere (I was also at work at this time)I spoke to Taz in Leeds, and they agreed they would collect my car from my place of work. They rang me to confirm they were picking my car up on 08 August 2025.08 August 2025 @ 15:00hOn the day of arranged collection, I rang Lookers Leeds @ 15:00h to be informed they were not picking up my car and I would have to wait until Monday 11 August 2025 which I previously stated to them I was on holiday from Monday 11 August 2025, for two weeks and I would not be physically able to give them the keys. Which they responded with “we will get someone to ring you back.”08 August 2025 @ 16:25h (2nd call)I rang Looker Ford Leeds and spoke to Shaks for an update on the pickup which they said, “I understand your frustration, but we never checked the status of the collection until you’ve rang so we didn’t know.”I explained that I am not angry that it was cancelled I was angry that no one has communicated with me, and I have been waiting all day for my car to be collected.09 August 2025It was agreed they would arrange to have my car collected from my home address and I would leave the key with a family member for them. Reminding them I would be on holiday 11/08/2025 – 22/08/2025.I was told they would get my car back to me when as soon as I returned from my holiday.22 August 2025 @ 14:02h I attempted to call Lookers Leeds five (5) times with no answer.When I eventually spoke to someone at Lookers Leeds, I was told I could collect it on Saturday 23 August 2025 then was called back an hour later and told I could not collect because JCP could not be approved that the payment would not be made until Tuesday 26 August 2025 due to the bank holiday.23 August 2025 16:49Had a phone call from Jake saying that it was just a car update issue and there is no fault with the car they did not mention the gear box but said they have checked everything and there no problems.And if a problem recurs, I should ring back, and they would deal with the problem which annoyed me a lot because I emailed Patryk 13 August 2025**I have attached the original email in copy**I did not get any response or phone call regarding this.26 August 2025I eventually collected the car myself after speaking to Jake as he could not give me a day when they would be able to return it to me, my car is vital for my job. I had to request help yet again from a friend to drive me to get my car, which was located at 50a Bradford Road LS29 6BX and this is 43.6mi from where I live.When I got in my car, I noticed items missing, charger, umbrella, and my pot of change, this may seem inconsequential, but that is my property, no matter the monetary value. I was unable to go back into the office as they had closed (I only just arrived in time to collect my car due to the distance, and being unable to leave work early)Driving back, I realised the car was not driving right but had no choice but to continue to return home.27 August 2025I noticed there was a gear fault as my car was going into gear without my clutch been down.As I am sure you can appreciate, this is totally unacceptable, and a terrible experience on my part. Not only has this inconvenienced me with my time but has also cost me financially. I have listed below, how this has impacted me financially, this list is not exhaustive I have only advised of the particularly expensive costs I have incurred. I was told I was unable to have a hire car due to my age and lack of driving experience.• Alternative travel for work (taxies, lifts)• Alternative travel to the airport for my holiday (I had pre booked airport parking in advance)• Fuel to and from Bradford (plus my friend’s time, wear, and tear on his vehicle)• Car insurance (not had use of the vehicle)• Road tax (not had use of the vehicle)• Multiple telephone callsIn conclusion this has been a horrible experience with Lookers. The customer service has been terrible and unacceptable it has caused me untold upset and stress.The issues I have had in such a brief period is ridiculous. And I no longer have confidence in the vehicle, I was hoping it would give me freedom, and it is having the total opposite effect. As a young female driver, I am nervous to go out in the car alone at night, as I am worried if I break down somewhere remote, or dangerous i.e. a motorway. I am too nervous to offer anyone a lift anywhere i.e. my Nan to or from work etc.I cannot express to you the negative impact this has had on me and continues to do so.I have lost money on this purchase, money I have worked hard for with more than one job, saved for some time, so I could purchase a car when I passed my test, what was supposed to be an exciting and positive experience, has left me feeling bereft.I have attached any relevant paperwork, documents, emails etc and I would appreciate a prompt response to my concerns as I have felt let down by the customer service I have received so far.If I do not receive any communication within a timely manner, I feel I will have no other option other than to refer this to the Motor Ombudsman.RegardsKaitlyn Booker

I initially viewed the vehicle online and decided to travel to Lookers Leeds to view the car, on 25 June 2025, prior to this I had also done my own checks regarding any outstanding HP, MOT history, stolen, not an insurance write off, with an estimated value of £6,170.00.This is my first purchase of a vehicle, and I did everything within my power to ensure I had performed thorough customer due diligence before going to view the vehicle.On arrival I spoke to a Lookers employee, viewed the car, and raised the question if it would be possible to have a better deal on the car as it was valued at approx. £6,170 and was advertised for £7,976 (a difference of £1806) and I was paying for the car in full if I decided to purchase. He said yes, and to ask the salesperson.I spoke to Patrick who was very abrupt, and it seemed like he just could not be bothered. He was not very responsive when I was asking questions and quite dismissive.I raised the question with him if the price could be negotiated on. and he responded no, as it has had a full mot and service and “all faults have been fixed,” and the car was perfect and that is why he was not willing to drop the price on the car because everything has been fully tested. (he did not go into any detail of what these faults were that had been “fixed”) on hindsight I should have pressed him on this, but I already felt quite intimidated and like I was being inconvenient and asking too many questions. Even though when taking a closer look, the car boot clip was snapped.Issues I have now had to date:Two (2) weeks after purchasing the car the engine management light randomly came on; I turned my engine off and checked my oil as I thought that may have been the problem. When I turned my engine back on it disappeared, my car did not tell me it had any issues so I thought it must just have been a one off.22 July 2025Less than 30 days after purchasing the car my engine light came on again, as this is the second time this issue has recurred this was a cause for concern, and it was a lot worse as my car went into limp mode and straight back out repeatedly. As well as this in Eco mode my gears jam.As soon as I was able to (As I was at work and it was on my lunch break this happened causing me to be late back from lunch) I rang lookers in Leeds, and they told me I would have to drive back to Leeds so they can have a look, I explained, that I work so was unable to drive it over. (I live in Sheffield) Also not knowing why the EML was coming on, I did not want to make the issue worse.They said I could take my car to In Sheffield for a diagnostic and any issue would be resolved, I rang looker Sheffield on the 22nd the soonest availability was 05 August 2025 I dropped my car off the day before.When I got to Looker Sheffield, I was advised that they do not think they will be able to sort the issue as this vehicle is a ford (this was never advised in any calls I had with both Sheffield and Leeds)07 August 2025I was called by Lookers Sheffield and told that I had a problem with the “barometric sensor,” but they were unable to resolve this problem due to the make of the car, they advised me to ring Lookers Leeds so they could book it in elsewhere.I requested from Lookers Sheffield a copy of my diagnostic print out which I was told Someone would get back to me as they do not think it is possible because they did not complete the full diagnostic.I was given an invoice paper, but zero diagnostic print out I have rung for this multiple times and still have not got anywhere.When ringing lookers for I was given multiple numbers as the person on the phone was not certain on the correct number 03301590337, 0331003728, 03330091771.I spoke to Lookers Leeds again and requested that they investigate fixing this as I had not even had the car for 30 days and I was within my consumer rights 2015 to have this done with no cost to myself, or effecting my 6-month warranty, or return the car with a full refund.When I finally got through on the correct line to the correct department, I was told I shouldn’t be booking my car in at another garage, and it should be Looker’s responsibility I was apologised to on the phone and sent a link “that didn’t work”.Frustrated I rang Lookers back and told them they need to sort this out as I was not getting anywhere (I was also at work at this time)I spoke to Taz in Leeds, and they agreed they would collect my car from my place of work. They rang me to confirm they were picking my car up on 08 August 2025.08 August 2025 @ 15:00hOn the day of arranged collection, I rang Lookers Leeds @ 15:00h to be informed they were not picking up my car and I would have to wait until Monday 11 August 2025 which I previously stated to them I was on holiday from Monday 11 August 2025, for two weeks and I would not be physically able to give them the keys. Which they responded with “we will get someone to ring you back.”08 August 2025 @ 16:25h (2nd call)I rang Looker Ford Leeds and spoke to Shaks for an update on the pickup which they said, “I understand your frustration, but we never checked the status of the collection until you’ve rang so we didn’t know.”I explained that I am not angry that it was cancelled I was angry that no one has communicated with me, and I have been waiting all day for my car to be collected.09 August 2025It was agreed they would arrange to have my car collected from my home address and I would leave the key with a family member for them. Reminding them I would be on holiday 11/08/2025 – 22/08/2025.I was told they would get my car back to me when as soon as I returned from my holiday.22 August 2025 @ 14:02h I attempted to call Lookers Leeds five (5) times with no answer.When I eventually spoke to someone at Lookers Leeds, I was told I could collect it on Saturday 23 August 2025 then was called back an hour later and told I could not collect because JCP could not be approved that the payment would not be made until Tuesday 26 August 2025 due to the bank holiday.23 August 2025 16:49Had a phone call from Jake saying that it was just a car update issue and there is no fault with the car they did not mention the gear box but said they have checked everything and there no problems.And if a problem recurs, I should ring back, and they would deal with the problem which annoyed me a lot because I emailed Patryk 13 August 2025**I have attached the original email in copy**I did not get any response or phone call regarding this.26 August 2025I eventually collected the car myself after speaking to Jake as he could not give me a day when they would be able to return it to me, my car is vital for my job. I had to request help yet again from a friend to drive me to get my car, which was located at 50a Bradford Road LS29 6BX and this is 43.6mi from where I live.When I got in my car, I noticed items missing, charger, umbrella, and my pot of change, this may seem inconsequential, but that is my property, no matter the monetary value. I was unable to go back into the office as they had closed (I only just arrived in time to collect my car due to the distance, and being unable to leave work early)Driving back, I realised the car was not driving right but had no choice but to continue to return home.27 August 2025I noticed there was a gear fault as my car was going into gear without my clutch been down.As I am sure you can appreciate, this is totally unacceptable, and a terrible experience on my part. Not only has this inconvenienced me with my time but has also cost me financially. I have listed below, how this has impacted me financially, this list is not exhaustive I have only advised of the particularly expensive costs I have incurred. I was told I was unable to have a hire car due to my age and lack of driving experience.• Alternative travel for work (taxies, lifts)• Alternative travel to the airport for my holiday (I had pre booked airport parking in advance)• Fuel to and from Bradford (plus my friend’s time, wear, and tear on his vehicle)• Car insurance (not had use of the vehicle)• Road tax (not had use of the vehicle)• Multiple telephone callsIn conclusion this has been a horrible experience with Lookers. The customer service has been terrible and unacceptable it has caused me untold upset and stress.The issues I have had in such a brief period is ridiculous. And I no longer have confidence in the vehicle, I was hoping it would give me freedom, and it is having the total opposite effect. As a young female driver, I am nervous to go out in the car alone at night, as I am worried if I break down somewhere remote, or dangerous i.e. a motorway. I am too nervous to offer anyone a lift anywhere i.e. my Nan to or from work etc.I cannot express to you the negative impact this has had on me and continues to do so.I have lost money on this purchase, money I have worked hard for with more than one job, saved for some time, so I could purchase a car when I passed my test, what was supposed to be an exciting and positive experience, has left me feeling bereft.I have attached any relevant paperwork, documents, emails etc and I would appreciate a prompt response to my concerns as I have felt let down by the customer service I have received so far.If I do not receive any communication within a timely manner, I feel I will have no other option other than to refer this to the Motor Ombudsman

Lack of communication without chasing team

I purchased the above vehicle online from your Leeds branch just over a year ago. The car was taxed for a year via your branch on my behalf.Recently, I was annoyed to find my car had been clamped because the tax had expired.I rely on reminders from D V L A to renew my tax, but on this occasion I did not receive one.I paid a fee of £100 to release the clamp together with £160 surety which was subsequently refunded to me.I checked my file to discover I did not have a registration document nor was the new purchaser slip forwarded to me by yourselves.I contacted the D V L A to be informed that the ownership address details they had for me were incorrect consequently the reminder did not reach me.A couple of calls to your Leeds branch did not produce anything that could help me, but theD V L A advised me to complete forms V10 and V62 then take them to the Post Office with the transfer fee of £25 so the vehicle could be taxed and registration document eventually provided.Unfortunately the forms were not accepted by the system therefore the documents had to be sent direct to the D V L A by post.In the meantime my car was unusable for 10 days pending tax renewal.In summary I incurred combined costs of £125 and had the inconvenience of losing the use of my car for the period.All of this would not have occurred had the vehicle transfer been correctly administered when I bought the car, therefore I would like this matter followed up and look forward to your response together with proposals for reinstatement of the losses incurred.Regards,

Very good

Zohaib was very good even though i was messing him about,very patient on the phone got me a good deal,but still considering the car.Its a pensioners prerogative i suppose making my mind up but i would give him a score of 10/10.The only thing i found strange afer i said i was looking at we buy any car there was no more communicationregards TOM/SUE DEIGHTON

Although I didn't buy the car I went to look at the staff were extremely helpful. Thank you to Zohaib and Toseef for all there help.

Staff really friendly and helpful

Great that I could test drive on my own. Polite, friendly & helpful staff. Follow up emails received.Not a great entrance/greet area so sometimes stood hoping someone would come downstairs to assist you.