I purchased a Ranger Stormtrak (YP75EWM/now M25EFM) with Matthew Hawley, collecting from the Leeds Ford Commercial/Geely site at 4pm on 12/02/2026. Due to a change in personal circumstances beyond my control, I have now had to explore the option of part-exchanging or selling the vehicle back into network. What has transpired since making these enquiries is that it is clear that Matthew Hawley mis-sold the vehicle to myself and I would like to raise a formal complaint about his conduct, but also the fact that I am now at a financial disadvantage as a direct result of Matthew Hawley’s actions and lack of integrity.I initially enquired about an ex-demo Stormtrak that was showing at the Leeds Ford Commercial Lookers branch advertised on Auto Trader and ended up dealing with Matthew Hawley. The quotes returned were for the ex-demo and for a brand new one, which ended up being cheaper per month due to the option of the 0% Ford Credit finance. Matthew explicitly said via email that I would “qualify” and “certainly benefit from” the purchase of the new Stormtrak. There were also quotes for a Custom Sport for my husband that I had asked for.I am a private individual and made this abundantly clear to Matthew from the initial enquiry phone call. I even clarified on several occasions that I was not VAT registered and repeatedly made sure that I would not be negatively impacted whatsoever as a result. Matthew never once alluded to any issue that may arise, only that I would not be able to claim the VAT back on the purchase. However, what has now transpired is that by me not claiming the VAT back as an individual who cannot do so, I have essentially lost over 20% of the vehicle’s value and until I reach the 36 month payment mark in my finance schedule, will never level out on the equity on the vehicle and therefore will not be able to get out of the vehicle without serious financial penalty. I checked with Matthew on several occasions that me not being VAT registered wouldn’t cause any issues, each and every time his response was that it would not. As a result of Matthew’s negligence and dishonesty, I am now in a position where I am facing financial hardship with a finance agreement I can never level out on.Upon further conversations with other dealerships and industry professionals it has come to my attention that there were several things wrong with the transaction as a whole, and Matthew’s conduct. The finance application for the Custom Sport for my husband was declined, on several occasions Matthew tried to apply pressure for me to take the finance in my name so the deal could go through, despite me saying that I did not want, nor could I, do that due to my job and personal circumstances. This should never happen.Upon collecting the Stormtrak on 12/02/2026, the handover was completely rushed; I was on site for no more than 15 minutes entirely. I was asked to signed documents I never received copies of and had no physical handover of the vehicle nor introduction to the controls etc. On the quick walk-round of the vehicle, Matthew quipped that he had done me a ‘favour’ because he “wasn’t allowed to sell new Fords” from the Leeds dealership anymore but he had pulled some strings to make it happen. Turns out, all of the paperwork I signed actually detailed the Sheffield dealership, and given that I actually live closer to the Sheffield dealership, I am confused as to why Matthew orchestrated the sale so that it had to be carried out in Leeds. When I contacted the dealership to initially enquire about a part-exchange, they were surprised to hear that he had allowed a collection of a new vehicle from the Leeds dealership.I now understand that Matthew Hawley is no longer in the business as of very recently, and upon talking to many Ford dealers nationally, the vehicle I have is not only essentially worth far less than market value, it is also now less desirable to sell on due to it now being a ‘no VAT’ vehicle, as it relies on a non-VAT registered individual to purchase the vehicle, which being a commercial vehicle makes it less desirable. All of this is due to the implications of me not being VAT registered that Matthew repeatedly failed to make me aware of.My issue now stands that at no point during the transaction or in any of the phone calls or emails between Matthew and myself, was I made aware of the ramifications of me not being VAT registered could have on the purchase if I ever needed to part-exchange or sell the vehicle, despite me asking on several occasions if any problems would arise. As someone who has worked in the industry as long as I understand Matthew to have done, to knowingly withhold the true risks, pressuring me to take finance for additional vehicles despite me saying I couldn’t, and complete a rushed handover with no follow up demonstrates to me that he knew his conduct was wrong and that he knowingly was taking advantage of me and knowingly mis-sold the vehicle to me.I have sought advice and due to this, I am never going to level out on the depreciation curve vs finance remaining on this vehicle, and this should have been disclosed to me, along with the resale desirability upon sale. Contrary to Matthew’s email to me, I cannot see how I have in any way benefited from Matthew’s orchestration of this sale, as I am now in a position of serious financial hardship as a result due to his lack of honesty and knowingly not disclosing the true implications, and the finance curve will never level out. Matthew was well aware of the need at the time for such a vehicle, and was made well aware of my personal situation regarding me not being VAT registered and an employed individual. In fact, Ford Credit also clarified that the vehicle was NOT going to be used for work, which further suggests I was and am not a VAT registered individual and should have flagged. There were so many opportunities to furnish me with the knowledge of the implications of the VAT status on this vehicle, yet every opportunity was ignored and the purchase was allowed to go ahead despite having full knowledge of this. If I had been furnished with this information from the start, I would not have gone through with the purchase whatsoever. In fact, the other commercial salesmen I have spoken to have in fact explicitly said that they would have sourced me a no-VAT equivalent instead so to avoid this situation entirely and could not knowingly and consciously allow me to go through with the purchase knowing that I would be essentially stuck in the vehicle with no way out. No such option was ever offered to me.As an individual retail customer, I am not expected to know the ramifications of VAT and what not claiming this back can do. Matthew, as far as I know, has worked in the commercial setting for several years and would have been well aware of the resale impact and the value impact of my purchase of the vehicle. I have spoken to several other national dealers who have explicitly said they would not have facilitated this purchase due to the risks that I would face, or would at least have made sure I was explicitly aware of every risk before purchasing. Matthew did neither, and with his conduct and the pressure he attempted to apply in taking out finance for my husband too, demonstrates a clear lack of care, consideration and professionalism.Therefore, I am now raising a formal complaint for the above on the grounds that I have been knowingly mis-sold a vehicle by a member of your staff that has now placed me in financial hardship. I am also raising a formal Data Subject Access Request (DSAR) for all and any communications, documentation and related data pertinent to this transaction.I am not unreasonable in this situation, and in no way am I expecting any compensation. The vehicle has done less than 5000 miles and is in a show-room condition still. All I am asking is that the deal be reversed, the vehicle returned to a Lookers dealership (I am happy to facilitate this) and no further ramifications are brought upon myself. I am also willing to purchase a car as part of the deal from within the Lookers network in order to facilitate this resolution, as I will be needing to source an alternative vehicle anyway. I will also be clear that I am prepared to escalate this to The Motor Ombudsman if it isn’t resolved as there are several instances of malpractice in this transaction that simply cannot be ignored, including selling a new vehicle from a dealership that was no allowed to do so at the point of enquiry, let alone sale.

I booked in a recall on my transit on the 25 April for the 26 May. I’ve just been told that they don’t have the parts (21 May). This is extremely inconvenient as I am in the process of selling the van and need it to be sorted. This has been booked for almost a month and to be cancelling effectively one working day before is very poor.

Perfect van just the finance figures were way off and didn’t seem like there was any negotiating

After 2 weeks still waiting for reply

had service appointment booked for yesterday, had booked for courtesy vehicle while his ranger was in for service as was wanting the 4 wheel alignment checked aswell as it had been booked in to be carried out, to then attend and be told no courtesy vehicle available which then cost £40 in taxis as well as having to reschedule his work day due to it not being provided. when collecting the vehicle noticed that the wheel alignment hadn't been carried out and no-one had mentioned it hadn't been or given any reason for why it wasn't carried out. not the service that he has come to expect after having previous ford rangers serviced with us.

Really poor experience. The cost with p/x at Lookers Leeds was £18,500. For a vehicle of same make, same spec, same age but with half the mileage of one at Lookers Braintree was £13,500. A difference of £5,000, or just short of 40%, is not a slight market variance but a blatant attempt to rip off gullible customers. Wouldn’t do business with you if you were the last garage on Earth. Bunch of shameless scammers. You should be ashamed but, of course, you won’t be. Cunts are cunts after all

Please see recently submitted Feefo review for Lookers Ford Transit Leeds.Rating: 1 out of 5 starsCustomer reviewReviewed onFeefoAvoid if you want value for moneyVery poor. I would avoid this garage. Wanted to purchase a Peugeot Traveller and Lookers had two available; one at this Leeds branch and one at another location. Same age, same model and same spec but the Leeds site vehicle was £1000 more expensive and twice the mileage. Bad but not outrageous. However, the p/x offer was the real sting. £4000 less in Leeds than the other Lookers branch. For context their trade-in price was £1500 less than We Buy Any Car (!!) and £2500 below Autotrader indicative price. In short, a £5000 difference on a sub £30k vehicle. You can make up your own mind but I describe that as a lot less than a fair deal. The sales person was full of excuses, evasion and empty bluster. Reminded me more of dealing with a backstreet operation than a Ford main dealer. Complete contrast to the courteous and professional behaviour at the other Lookers branch. Not a good image.

Our Reference: 274647020126Policy Reference: LOOK116374702 January 2026Good afternoon,We have received this customers complaint as they are unhappy they feel they have been miss sold the warranty plan as they state they were advised everything is covered and there would be no shortfalls in the claim. The claim was amended due to pattern parts, labour time and the labour cap.Please review and contact the customer.Reg YG69XGPEmail dave@taylorgraceac.co.ukName DaveContacting UsIf you need to contact us about your complaint, you can by one of the below options:0330 100 3245*customer.relations@assurant.comWe are open Monday to Friday between 9.00am and 5.00pm (excluding bank holidays).Yours sincerelyChristiarna MorrisCustomer RelationsCall Charges*Calls to 03 numbers are the same costs as a call to a standard "01" or "02" landline number, even when calling from a mobile. Calls to 03 numbers are also included in any bundled minutes or free talk time that covers landline calls. Calls may be recorded or monitored for Training/ Customer Services purposes and/or the prevention or detection of crime.TWG Services Limited. Registered in England & Wales No. 1883565.Registered Office: Emerald Buildings, Westmere Drive, Crewe, Cheshire, CW1 6UN.________________________________________This e-mail message and all attachments transmitted with it may contain legally privileged and/or confidential information intended solely for the use of the addressee(s). If the reader of this message is not the intended recipient, you are hereby notified that any reading, dissemination, distribution, copying, forwarding or other use of this message or its attachments is strictly prohibited. If you have received this message in error, please notify the sender immediately and delete this message and all copies and backups thereof. Thank you.________________________________________

Vehicle not available at price advertised

you have a new one in the UK and would expect you to switch out the damaged vehicle for a new undamaged one and deliver as agreed next week.