After 2 weeks still waiting for reply

had service appointment booked for yesterday, had booked for courtesy vehicle while his ranger was in for service as was wanting the 4 wheel alignment checked aswell as it had been booked in to be carried out, to then attend and be told no courtesy vehicle available which then cost £40 in taxis as well as having to reschedule his work day due to it not being provided. when collecting the vehicle noticed that the wheel alignment hadn't been carried out and no-one had mentioned it hadn't been or given any reason for why it wasn't carried out. not the service that he has come to expect after having previous ford rangers serviced with us.

Really poor experience. The cost with p/x at Lookers Leeds was £18,500. For a vehicle of same make, same spec, same age but with half the mileage of one at Lookers Braintree was £13,500. A difference of £5,000, or just short of 40%, is not a slight market variance but a blatant attempt to rip off gullible customers. Wouldn’t do business with you if you were the last garage on Earth. Bunch of shameless scammers. You should be ashamed but, of course, you won’t be. Cunts are cunts after all

Please see recently submitted Feefo review for Lookers Ford Transit Leeds.Rating: 1 out of 5 starsCustomer reviewReviewed onFeefoAvoid if you want value for moneyVery poor. I would avoid this garage. Wanted to purchase a Peugeot Traveller and Lookers had two available; one at this Leeds branch and one at another location. Same age, same model and same spec but the Leeds site vehicle was £1000 more expensive and twice the mileage. Bad but not outrageous. However, the p/x offer was the real sting. £4000 less in Leeds than the other Lookers branch. For context their trade-in price was £1500 less than We Buy Any Car (!!) and £2500 below Autotrader indicative price. In short, a £5000 difference on a sub £30k vehicle. You can make up your own mind but I describe that as a lot less than a fair deal. The sales person was full of excuses, evasion and empty bluster. Reminded me more of dealing with a backstreet operation than a Ford main dealer. Complete contrast to the courteous and professional behaviour at the other Lookers branch. Not a good image.

Our Reference: 274647020126Policy Reference: LOOK116374702 January 2026Good afternoon,We have received this customers complaint as they are unhappy they feel they have been miss sold the warranty plan as they state they were advised everything is covered and there would be no shortfalls in the claim. The claim was amended due to pattern parts, labour time and the labour cap.Please review and contact the customer.Reg YG69XGPEmail dave@taylorgraceac.co.ukName DaveContacting UsIf you need to contact us about your complaint, you can by one of the below options:0330 100 3245*customer.relations@assurant.comWe are open Monday to Friday between 9.00am and 5.00pm (excluding bank holidays).Yours sincerelyChristiarna MorrisCustomer RelationsCall Charges*Calls to 03 numbers are the same costs as a call to a standard "01" or "02" landline number, even when calling from a mobile. Calls to 03 numbers are also included in any bundled minutes or free talk time that covers landline calls. Calls may be recorded or monitored for Training/ Customer Services purposes and/or the prevention or detection of crime.TWG Services Limited. Registered in England & Wales No. 1883565.Registered Office: Emerald Buildings, Westmere Drive, Crewe, Cheshire, CW1 6UN.________________________________________This e-mail message and all attachments transmitted with it may contain legally privileged and/or confidential information intended solely for the use of the addressee(s). If the reader of this message is not the intended recipient, you are hereby notified that any reading, dissemination, distribution, copying, forwarding or other use of this message or its attachments is strictly prohibited. If you have received this message in error, please notify the sender immediately and delete this message and all copies and backups thereof. Thank you.________________________________________

Vehicle not available at price advertised

you have a new one in the UK and would expect you to switch out the damaged vehicle for a new undamaged one and deliver as agreed next week.

Jack was great, very helpful prompt to get in touch and get back to me with any answers without being pushy or feeling pressured. Best customer experience I have had for a while.

Poor

it was OK. just the valuation of my van was very low . to what I was thinking ..