Staff where helpful. And making sure I was ok with cup of coffee..

There was some initial confusion when I booked my service. You indicated it would be a full day job as my car needed a recall carrying out. I informed service dept tht this had been done in July 2023, and so I should be able to wait for service completion. Your team were unsure as this recall was not logged as completed for vehicle. However a quick call back to the booking office, who were more helpful, resolved this. I was well looked after tho, while waiting for my service to be completed. Esp was impressed with tracking ability using the app.

Reasonably easy to book in online and saved time when I arrived. The service was carried out to the agreed price and time. An urgent, but not immediate, item was idenified which could not be fixed on the day and a follow-up appointment was arranged.

Very helpful staff member even let us take the dog in nothing was to much trouble

Ford Middlesbrough solved a problem that 3 previous dealers had failed to rectify

From drop off to pick up all went easy.

Well it was just simple and informed the garage I was definitely coming in on the day and time Car dropped off at 8.15am ,discussed what jobs needed doing and asked if I could pick the car up before 4pm. Jobs completed as requested no issues with car after repair.Gale was very good and handled my visit professionally and courteously. Booking my car in soon for its 50,000 mile service.

Excellent staff, keen to assist and focused on providing an impressive customer experience..

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Everything you need to make a Bucking is Easy to understand and fill in Nice Clean Showroom and Very Friendly and Helpfull Staff