I enquired about a vehicle just before Christmas and booked an appointment for 27th December. I was told that someone would see me a walk around video of the car I was interested in so I could discuss with my partner but the video never came

Was good till i left premises, salesman was suppose to email with breakdown of prices and contact me by wkend. Never got email, think they phoned the monday following, but came up as spam on my phone, so didnt answer

I was interested in purchasing a Ford Explorer EV. The salesman was personable and explained the open options clearly to me. I drove the vehicle and I agreed to reserve the showroom model, pending sale of my current vehicle and finance approval etc. I was advised that trading my current vehicle in would leave me in negative equity based on their valuation, and I was encouraged to sell my vehicle privately to prevent this - the quote I was given including the trade-in was significantly more expensive. Following the day I visited the dealership, I communicated with the salesman about my desire to trade-in my vehicle for the sake of ease. I was told that „the price won’t change“ and that I needed to sell privately, but did state they would lend me a vehicle if I was left without in between sale and delivery of my new car. Although I appreciated this gesture, the salesman did not even entertain the idea of a trade-in. Before moving forward, I quoted a lease on a Tesla Model 3 in their app, the trade-in quote given was financially viable for me, and the price was much better than for the Ford. As a result, I purchased a Tesla (which is a higher specification vehicle at a lower price). The Ford salesman would have had a sale from me if he had listened to my wishes. The refundable holding deposit has not been returned as of yet either.

A seamless and streamlined process

Great service from Barry Singh

This is based on the BYD showroom. Holly was brilliant.

Organised to test drive a Mustang GT, wasn't any available despite booking in. Staff were dismissive and unhelpful

Barry was extremely helpful

Great salesperson

Staff where friendly and willing to help